At a Glance
- Tasks: Support bookings and events, enhancing customer experiences at Oriam.
- Company: Join Heriot-Watt University, a diverse and inclusive community.
- Benefits: Enjoy 28 days annual leave, competitive salary, and flexible working options.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by engaging with customers and promoting services.
- Qualifications: Strong communication skills and experience in a similar role preferred.
The predicted salary is between 24215 - 26707 £ per year.
Grade and Salary: Grade 4, £24,215 - £26,707 per annum
FTE and working pattern: Full-time (35hrs per week) Open-ended
Reward and Benefits: 28 days annual leave plus 9 buildings closed days (and Christmas Eve when it falls on a weekday).
About our Team: Oriam has a vision to inspire, engage and motivate our communities through the facilities we provide and the interactions we have with our customers. As a member of the team, you will contribute to the delivery of the strategy.
Purpose of Role: The Bookings & Events Assistant will support the department to proactively sell all Oriam services to identified audiences.
Key Duties and Responsibilities:
- The role holder will proactively sell all Oriam services to prospective customers, focusing on bookings & events.
- The role holder will work with Hire Agreement contracts to enhance experience and additional selling.
- The role holder will support Admin services managing day to day enquiries.
- The role holder will help with customer engagement and deliver excellent customer service.
Person Specification:
Essential:
- Literacy and numeracy skills equivalent to SCQF Level 5 or similar or equivalent experience.
- Experience of working within a similar environment as outlined above.
- Competent in the use of relevant IT packages.
- Well-developed interpersonal skills.
- Demonstrable professional and proactive approach to sales activity, including calls and in person meetings.
- Demonstrable ability to work quickly, flexibly and accurately in a dynamic, changing and pressured environment.
- Demonstrable provision of excellent customer service.
Desirable:
- Educated to SCQF Level 6 or equivalent qualification.
How to Apply: Please submit via the Heriot-Watt online recruitment system (1) Cover letter describing your interest and suitability for the post; (2) Full CV. Applications can be submitted until 23:55 on Monday 24th August 2026.
About Heriot-Watt University: At Heriot Watt we are passionate about our values and look to them to connect our people globally and to help us collaborate and celebrate our success through working together. Our research programmes can deliver real world impact which is achieved through the diversity of our international community and the recognition of creative talent that connects our global team. Our flourishing community will give you the freedom to challenge and to bring your enterprising mind and to help our partners with solutions that can be applied now and in the future. Join us and Heriot Watt will provide you with a platform to thrive and work in a way that also helps you live your life in balance with well-being and inclusiveness at the heart of our global community.
Heriot-Watt University is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected, trained, promoted, appraised and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are all about maximising potential and creating a culture of inclusion for all. Heriot-Watt University values diversity across our University community and welcomes applications from all sectors of society, particularly from underrepresented groups.
We welcome and will consider flexible working patterns e.g. part-time working and job share options.
Bookings Assistant - Oriam in Edinburgh employer: Heriot-Watt University
Heriot-Watt University in Orkney is an exceptional employer, offering a vibrant academic environment that fosters innovation and collaboration in the field of renewable energy. With a strong commitment to employee development, you will have access to numerous growth opportunities while contributing to impactful research and curriculum development in marine energy technologies. The unique location in Orkney, known for its pioneering work in offshore energy, provides a stimulating backdrop for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Bookings Assistant - Oriam in Edinburgh
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Heriot-Watt University. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Heriot-Watt University before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Bookings Assistant - Oriam in Edinburgh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Heriot-Watt University:Your cover letter is your chance to shine! Tell us why you want to work at Heriot-Watt University specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Heriot-Watt University!
How to prepare for a job interview at Heriot-Watt University
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
