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For Companies At a Glance
- Tasks: Manage credit collections, liaise with customers, and ensure timely revenue collection.
- Company: Join the dynamic team at Heriot-Watt University.
- Benefits: Enjoy 28 days leave, hybrid working, and competitive salary.
- Why this job: Make a real impact in a supportive environment while developing your financial skills.
- Qualifications: Experience in credit control and proficiency in Excel required.
- Other info: Great career growth opportunities and a collaborative culture.
The predicted salary is between 26338 - 30805 £ per year.
Join to apply for the Credit Controller role at Heriot-Watt University.
Grade and Salary: £26,338 - £30,805 per annum
FTE and working pattern: 1FTE, 35hrs per week, Monday - Friday. Hybrid working, 3 days in office weekly
Holiday Entitlement: 28 days annual leave plus 9 buildings closed days (and Christmas Eve when it falls on a weekday)
Overview
We are looking for a Credit Controller with B2B credit collection experience to join our Accounts Receivable Team. Proficiency in financial systems and Excel (V-Lookup, Pivot tables) is essential.
Key Duties & Responsibilities
- Manage HW ledgers, contact customers with overdue debts, liaise with stakeholders, dispatch reminders, handle correspondence, record actions, and ensure timely revenue collection.
- Contact students with outstanding debts, discuss disputed invoices, participate in process improvements, and handle administrative tasks.
- Additional tasks include raising invoice requests, cash receipts matching, and creating new customer accounts.
- The post holder will occasionally undertake other duties as required by the line manager.
Liaising and Networking
- Liaise with university departments (finance, student services, academic) and external entities (auditors, agencies) for billing accuracy and compliance.
- Participate in finance committees, working groups, and external forums.
- Occasionally lead small project teams.
Service Delivery
- Generate invoices, oversee accounts, ensure timely payments, collaborate with departments to resolve billing issues, engage in cash collection, negotiate payment terms, and implement debt reduction strategies.
- Ensure customer-focused services.
Standards and Decision Making
- AR Manager sets overall standards.
- Role-holder plans and organizes workload, prioritizes tasks, and adapts to urgent issues to meet goals.
Essential & Desirable Criteria
- Experience in credit control/cash collection.
- Demonstrable ability to work quickly, flexibly and accurately in a dynamic, changing and often time pressured environment.
- Demonstrable understanding and experience of relevant health and safety protocols/requirements and of ensuring compliance.
- Experience with large scale commercial clients.
- Good IT Skills including all Microsoft Packages including the use of Excel.
- Previous experience of Oracle Fusion.
- Experience and ability to investigate customer’s queries and to follow up internally and externally.
How to Apply
Applications can be submitted up to midnight (UK time) on Monday 15th September 2025. Please submit your CV & covering letter via the Heriot-Watt on-line recruitment.
Use our total rewards calculator: https://www.hw.ac.uk/about/work/total-rewards-calculator.htm to see the value of benefits provided by Heriot-Watt University.
Credit Controller employer: Heriot-Watt University
Contact Detail:
Heriot-Watt University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Heriot-Watt University. Understand their values and how they operate. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to credit control and cash collection. Think about your past experiences and how they relate to the role. We can even help you with mock interviews if you need a bit of extra practice!
✨Tip Number 3
Show off your skills! During the interview, highlight your proficiency in financial systems and Excel. Be ready to discuss specific examples where you've used V-Lookup or Pivot tables to solve problems or improve processes. This will demonstrate your technical abilities.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your B2B credit collection experience and proficiency in financial systems. We want to see how your skills match the role, so don’t be shy about showcasing your Excel prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Credit Controller role. Share specific examples of how you've managed ledgers or resolved billing issues in the past.
Showcase Your IT Skills: Since good IT skills are essential, make sure to mention your experience with Microsoft packages, especially Excel. If you’ve used Oracle Fusion before, definitely include that too – it’ll set you apart from the crowd!
Apply Through Our Website: Don’t forget to submit your application through the Heriot-Watt online recruitment portal. It’s the easiest way for us to receive your CV and cover letter, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Heriot-Watt University
✨Know Your Numbers
Brush up on your financial systems knowledge, especially Excel skills like V-Lookup and Pivot tables. Be ready to discuss how you've used these tools in previous roles, as they’re essential for the Credit Controller position.
✨Understand the Role
Familiarise yourself with the key duties and responsibilities outlined in the job description. Think of examples from your past experience that demonstrate your ability to manage ledgers, handle overdue debts, and liaise with various stakeholders.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, such as dealing with disputed invoices or negotiating payment terms. Prepare some real-life examples that showcase your problem-solving skills and customer-focused approach.
✨Show Your Team Spirit
Since the role involves liaising with different departments and participating in committees, be ready to talk about your teamwork experiences. Highlight any instances where you’ve successfully collaborated with others to achieve a common goal.
