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For Companies At a Glance
- Tasks: Manage credit collections, liaise with customers, and ensure timely revenue collection.
- Company: Join Heriot-Watt University, a diverse and inclusive community.
- Benefits: Competitive salary, 28 days leave, flexible working options, and professional development.
- Why this job: Make a real impact in a dynamic environment while developing your financial skills.
- Qualifications: Experience in credit control and strong IT skills, especially in Excel.
- Other info: Opportunities for career growth and participation in finance committees.
The predicted salary is between 26338 - 30805 £ per year.
Join to apply for the Credit Controller role at Heriot-Watt University
Grade and Salary: £26,338 – £30,805 per annum
FTE and working pattern: 1FTE, 35hrs per week, Monday – Friday. Hybrid working, 3 days in office weekly
Holiday Entitlement: 28 days annual leave plus 9 buildings closed days (and Christmas Eve when it falls on a weekday)
Overview
We are looking for a Credit Controller with B2B credit collection experience to join our Accounts Receivable Team. Proficiency in financial systems and Excel (V-Lookup, Pivot tables) is essential.
Key Duties & Responsibilities
- Responsibilities: Manage HW ledgers, contact customers with overdue debts, liaise with stakeholders, dispatch reminders, handle correspondence, record actions, and ensure timely revenue collection. Contact students with outstanding debts, discuss disputed invoices, participate in process improvements, and handle administrative tasks. Additional tasks include raising invoice requests, cash receipts matching, and creating new customer accounts. The post holder will occasionally undertake other duties as required by the line manager.
- Liaising and Networking: Liaise with university departments (finance, student services, academic) and external entities (auditors, agencies) for billing accuracy and compliance. Participate in finance committees, working groups, and external forums. Occasionally lead small project teams.
- Service Delivery: Generate invoices, oversee accounts, ensure timely payments, collaborate with departments to resolve billing issues, engage in cash collection, negotiate payment terms, and implement debt reduction strategies. Ensure customer-focused services.
- Standards and Decision Making: AR Manager sets overall standards. Role-holder plans and organizes workload, prioritizes tasks, and adapts to urgent issues to meet goals.
Essential & Desirable Criteria
- Experience in credit control/cash collection
- Demonstrable ability to work quickly, flexibly and accurately in a dynamic, changing and often time pressured environment
- Demonstrable understanding and experience of relevant health and safety protocols/requirements and of ensuring compliance.
- Experience with large scale commercial clients.
- Good IT Skills including all Microsoft Packages including the use of Excel.
- Previous experience of Oracle Fusion
- Experience and ability to investigate customer’s queries and to follow up internally and externally.
How to Apply
Applications can be submitted up to midnight (UK time) on Monday 15th September 2025.
Please submit your CV & covering letter via the Heriot-Watt on-line recruitment.
Use our total rewards calculator: https://www.hw.ac.uk/about/work/total-rewards-calculator.htm to see the value of benefits provided by Heriot-Watt University.
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Credit Controller employer: Heriot-Watt University
Contact Detail:
Heriot-Watt University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and credit control sectors. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to credit control. Think about your past experiences and how they relate to the role, especially your skills with Excel and financial systems.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss how you've handled disputes or overdue debts in the past. Employers love candidates who can think on their feet and resolve issues efficiently.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re all about making the process as smooth as possible for you.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your B2B credit collection experience and proficiency in financial systems. We want to see how your skills match the role, so don’t be shy about showcasing your Excel prowess with V-Lookups and Pivot tables!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Credit Controller role. Share specific examples of how you've managed ledgers or resolved billing issues in the past – we love a good story!
Showcase Your Communication Skills: Since you'll be liaising with various stakeholders, it's crucial to demonstrate your communication skills. In your application, mention any experience you have in handling customer queries or working with different departments to resolve issues.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your CV and cover letter, and it ensures you’re considered for the role. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Heriot-Watt University
✨Know Your Numbers
Brush up on your financial knowledge, especially around credit control and cash collection. Be ready to discuss your experience with managing ledgers and how you've successfully collected overdue debts in the past.
✨Excel Skills on Display
Since proficiency in Excel is essential, make sure you can confidently talk about your experience with V-Lookup and Pivot tables. Maybe even prepare a quick example of how you've used these skills to streamline processes or improve accuracy in your previous roles.
✨Customer-Centric Mindset
Prepare to showcase your ability to handle customer queries and disputes effectively. Think of specific instances where you’ve turned a challenging situation into a positive outcome, demonstrating your focus on customer service.
✨Team Player Attitude
Highlight your experience in liaising with various departments and external entities. Be ready to discuss how you’ve collaborated with others to resolve billing issues or improve processes, showing that you can work well in a team environment.
