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- Tasks: Deliver top-notch service and maintain a clean Bistro environment.
- Company: Join Oriam, Scotland's leading Sports Performance Centre dedicated to community engagement.
- Benefits: Enjoy flexible hours, a vibrant work culture, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that values customer interaction and service excellence.
- Qualifications: Strong English communication skills and a passion for customer service are essential.
- Other info: Experience in catering or cleaning is a plus, but enthusiasm is key!
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Purpose of Role
The Catering Assistant will deliver service excellence to squads and facility users.
Summary of Key Duties and Responsibilities:
- The Catering Assistant will provide excellent counter service
- The Catering Assistant will help support squad delivery
- The Catering Assistant will maintain Bistro facility cleaning at all times
- The Catering Assistant will work to upsell Bistro items
Education, Qualifications & Experience:
These are the criteria on which the short-listing and recruitment selection will be made
Essential
- Demonstrable ability to speak and understand English in order to follow verbal and written instructions and deal with customer/student queries
- Well-developed interpersonal skills
- Demonstrable excellent customer service
- Demonstrable ability to work flexibly and accurately in a pressured environment
- Demonstrable professional and proactive approach
- Attention to detail
Desirable
- Experience of working within a similar catering and/or cleaning environment
- Experience of operating relevant catering and/or cleaning equipment
Organisation Name:
Oriam: Scotland’s Sports Performance Centre
About Oriam:
Oriam has a vision to inspire, engage and motivate our communities through the facilities we provide and the interactions we have with our customers. As a member of the team, you will contribute to the delivery of the strategy.
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Catering Assistant at Oriam employer: Heriot-Watt University
Contact Detail:
Heriot-Watt University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Catering Assistant at Oriam
✨Tip Number 1
Familiarise yourself with Oriam's mission and values. Understanding their vision to inspire and engage communities will help you align your responses during interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Highlight your customer service experience in previous roles. Be ready to share specific examples of how you've provided excellent service, especially in high-pressure situations, as this is crucial for the Catering Assistant position.
✨Tip Number 3
Demonstrate your ability to work flexibly. Prepare to discuss instances where you've adapted to changing circumstances or taken on additional responsibilities, as this shows your proactive approach and versatility.
✨Tip Number 4
Practice your communication skills. Since the role requires dealing with customer queries, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
We think you need these skills to ace Catering Assistant at Oriam
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key duties and responsibilities of a Catering Assistant at Oriam. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Customer Service Skills: Since excellent customer service is crucial for this role, make sure to provide specific examples in your CV or cover letter that demonstrate your interpersonal skills and ability to handle customer queries effectively.
Show Flexibility and Attention to Detail: Emphasise your ability to work flexibly in a pressured environment. Include instances where you successfully managed multiple tasks while maintaining high standards of cleanliness and service.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your qualifications but also conveys your enthusiasm for working at Oriam. Mention your proactive approach and how you can contribute to their vision of inspiring and engaging communities.
How to prepare for a job interview at Heriot-Watt University
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service, be prepared to share specific examples of how you've provided outstanding service in previous roles. Highlight your ability to handle queries and resolve issues effectively.
✨Demonstrate Flexibility and Adaptability
The catering environment can be fast-paced and unpredictable. Discuss times when you've successfully adapted to changing situations or worked under pressure, showcasing your ability to remain calm and efficient.
✨Emphasise Attention to Detail
Attention to detail is crucial in both catering and cleaning tasks. Be ready to explain how you ensure high standards in your work, whether it's maintaining cleanliness or accurately following instructions.
✨Prepare for Teamwork Questions
As a Catering Assistant, you'll be part of a team. Think about your experiences working collaboratively with others and be ready to discuss how you contribute to a positive team dynamic.
