At a Glance
- Tasks: Serve customers, manage stock, and create amazing displays in our Student Shop.
- Company: Join Heriot-Watt University Student Union, a charity run by and for students.
- Benefits: Earn up to £13,104 per year with 28 days holiday and a pension plan.
- Other info: Flexible hours with some evening and weekend shifts required.
- Why this job: Make a difference while having fun in a friendly, student-focused environment.
- Qualifications: Passion for customer service and ability to work in a fast-paced team.
The predicted salary is between 10400 - 15600 £ per year.
Retail Assistant - 20 hours
Listed by Heriot-Watt University Student Union
Applying
Application deadline: Mon 27 Jul 2026 09:00. If this is a role you're interested in, then click Apply Now at the bottom of the page to fill in our online application form!
Pay
From £13,989.00. This salary is pro‑rated to reflect the part‑time nature of the role. This works out as from £13.45 per hour.
Hours
This role is part‑time – 20 hours per week. Usually working Monday‑Friday, 1 pm–5 pm.
Interview
Interviews will be held 30th / 31st July 2026.
About Us
We’re Heriot‑Watt University Student Union, an independent charity buzzing with energy, driven by and for our students. We’re all about doing good, that’s why all surplus funds generated through Liberty’s Café, Geordies Bar and the Student Union Shop are channelled straight back into crucial student support services like our Advice Hub. So, yes, we’re a charity, but we also mean business.
Our Commitment to Diversity and Inclusion
At HWSU, diversity isn’t just celebrated; it’s our strength. We thrive by bringing together voices from all walks of life, and we’re excited for you to help us champion this mission. At HWUnion, you’ll find more than just a job—you’ll find a community eager to welcome your talents. Let’s do something great together.
Role Overview
Jump into a role where your passion for people and knack for savvy retail expertise shines. You’ll be pivotal in keeping our shop the go‑to spot on campus, helping every student find just what they’re looking for – from stationery, merchandise to the perfect snack for study breaks.
What You’ll Do
- Customer Service Star: Brighten our customers' days with your friendly greetings and your attention to customer care. Help find solutions that make shopping easy and fun.
- Stock Genius: Keep our shelves stocked and our displays looking sharp. You’ve got an eye for detail and know just how to make products irresistible.
- Sales Whiz: Handle the till like a pro, keep up with inventory like a boss, and jump on board with promotions that get everyone buzzing.
Your Superpowers
- People Person: You love chatting, helping, and just being around others.
- Detail Dynamo: From a tidy shelf to the right change, the details matter and you’ve got them covered.
- Team Cheerleader: You’re all about teamwork, always ready to help out and cheer on your crew.
Activities
- Carry out general shop duties e.g. serving customers and dealing with customers enquiries, taking orders, cash handling and till operations.
- Ensure well stocked shelves and replenish as necessary, following Team Leaders instructions.
- Maintain a high standard of stock knowledge to assist customers.
- Assisting in the processing of deliveries and replenishment of stock on the shop floor as instructed by the Retail Team leaders.
- Dealing directly with those delivering goods in a professional manner.
- Supporting the implementation of shop promotions.
- Carrying out general cleaning duties and maintain hygiene standards in line with legislation and organisation policy.
Other Duties
- Take on other tasks or activities that are relevant for the role from time to time.
- Follow all HWUnion policies, procedures, and governing documents.
- Undertake personal and professional development as required to maintain appropriate knowledge and skills.
This role probably isn't best suited to an existing student, due to the hours and shifts required.
If you’re not yet sure and want to have an informal chat about the job please contact Archie Krasnopjorovs, Shop Manager at a.krasnopjorovs@hw.ac.uk.
Retail Assistant - 20 hours employer: Heriot-Watt University Student Union
At Heriot-Watt University Student Union, we pride ourselves on being an exceptional employer that prioritises student engagement and support. Our vibrant work culture fosters teamwork and creativity, allowing you to make a meaningful impact while enjoying flexible hours and generous benefits, including 28 days of holiday and a pension scheme. Join us in creating an unforgettable experience for students, all while working in a fun and empowering environment.
Contact Details:
Heriot-Watt University Student Union Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant - 20 hours
✨Tip Number 1
Familiarise yourself with the Student Union's values and mission. When you understand what they stand for, you can tailor your approach during any interviews or conversations to show how you align with their goals of putting students first.
✨Tip Number 2
Practice your customer service skills in a busy environment. Whether it's through part-time work or volunteering, gaining experience in fast-paced settings will help you demonstrate your ability to handle pressure and provide outstanding service.
✨Tip Number 3
Be prepared to discuss your teamwork experiences. Think of specific examples where you've successfully collaborated with others, as this role requires a strong team player who can contribute positively to the shop environment.
✨Tip Number 4
Show your enthusiasm for the role by engaging with the Student Union community. Attend events or visit the shop to get a feel for the atmosphere and culture, which will help you convey genuine interest during your application process.
We think you need these skills to ace Retail Assistant - 20 hours
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required. Highlight your relevant experience in customer service and teamwork in your application.
Tailor Your CV:Make sure your CV reflects your experience in retail or customer service. Use specific examples that demonstrate your ability to work in a fast-paced environment and your commitment to providing excellent service.
Craft a Strong Cover Letter:Write a cover letter that showcases your passion for the role and the Student Union's values. Mention how you can contribute to creating a welcoming atmosphere and enhancing the student experience.
Show Flexibility:In your application, express your willingness to work flexible hours, including evenings and weekends. This shows that you are adaptable and ready to meet the needs of the role.
How to prepare for a job interview at Heriot-Watt University Student Union
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for serving customers during the interview. Share specific examples of how you've provided outstanding service in the past, as this role is all about being the face of the Student Union and creating a welcoming atmosphere.
✨Demonstrate Team Spirit
Since this position involves working closely with others, highlight your ability to work as part of a team. Discuss experiences where you collaborated effectively with colleagues to achieve a common goal, showing that you can fit into their friendly and hardworking environment.
✨Be Ready for Fast-Paced Scenarios
Prepare for questions that assess your ability to handle busy situations. Think of examples where you successfully managed multiple tasks under pressure, as this job requires quick thinking and efficiency, especially during peak times.
✨Embrace Flexibility
Since the role may require evening and weekend shifts, be open about your availability. Show that you're adaptable and willing to take on different responsibilities, which aligns with the dynamic nature of the Student Shop.
