At a Glance
- Tasks: Deliver warm, friendly service and support bookings on campus.
- Company: Join the vibrant team at Heriot-Watt University in Edinburgh.
- Benefits: Flexible hours, great experience, and a supportive work environment.
- Other info: Ideal for students looking to balance work and studies.
- Why this job: Perfect for those who love helping others and thrive in dynamic settings.
- Qualifications: Strong English, basic numeracy, good IT skills, and a proactive attitude.
The predicted salary is between 12150 - 14850 £ per year.
Heriot-Watt University is seeking a part-time Customer Assistant to join our on-campus team in Edinburgh.
The 0.77 FTE (27 hours per week) role focuses on delivering a warm, informed welcome and supporting bookings and memberships during shifts.
The ideal candidate will have strong English, basic numeracy, and good IT skills, with a proactive, detail-oriented approach to delivering excellent customer service in a dynamic environment.
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Part-Time Customer Concierge: Fast, Friendly Service employer: Heriot-Watt University Malaysia
Heriot-Watt University is an exceptional employer, offering a vibrant work culture that prioritises collaboration and innovation within the Creative Environments team. With generous benefits including 33 days of annual leave and a commitment to employee growth through research leadership and teaching opportunities, this role at our Scottish Borders campus provides a unique chance to shape the future of interior architecture education while contributing to impactful community projects and international research networks.
Contact Details:
Heriot-Watt University Malaysia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Customer Concierge: Fast, Friendly Service
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Heriot-Watt University Malaysia and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Heriot-Watt University Malaysia and let us see your personality shine through!
We think you need these skills to ace Part-Time Customer Concierge: Fast, Friendly Service
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Heriot-Watt University Malaysia.
Get Familiar with Our Brand:Before applying, take some time to learn about Heriot-Watt University Malaysia and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Heriot-Watt University Malaysia
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Heriot-Watt University Malaysia.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Heriot-Watt University Malaysia will surely appreciate.
