At a Glance
- Tasks: Support applicants through the admissions process and enhance their experience.
- Company: Join a leading university with a focus on student engagement and support.
- Benefits: Enjoy 28 days of annual leave, increasing to 33 after five years, plus additional holidays.
- Other info: Dynamic team environment with opportunities for professional growth.
- Why this job: Make a real difference in students' lives by guiding them through their application journey.
- Qualifications: Strong administrative skills and a passion for helping others succeed.
The predicted salary is between 26707 - 31236 € per year.
Grade and Salary: Grade 5 – £26,707 – £31,236 per annum FTE
Working Pattern: 1.0 FTE, 35 hours per week (Mon‑Fri 9am‑5pm)
Holiday Entitlement: 28 days annual leave, increasing to 33 days after 5 years’ service, plus 9 buildings closed days.
About the Admissions Office: The Marketing, Recruitment, Admissions and Communications group is at the heart of attracting, engaging and delivering exceptional student and stakeholder experiences. The Admissions Office handles over 20,000 applications to undergraduate and postgraduate programmes at our Scottish campuses each year and offers support to admissions colleagues at Dubai and Malaysia campuses. Our aim is to ensure that all applicants receive a high‑quality service that is timely and fair and we strive to put the applicant at the heart of everything we do.
Purpose of the Role: Based in our busy Admissions Office, you will provide administrative support for the UCAS and direct application processes, ensuring the effective delivery of admissions services and contributing to recruitment target success each year. Reporting to an Admissions Business Partner, you will work with colleagues in the team, Schools and the Marketing, Recruitment, Admissions and Communications directorate to handle every applicant appropriately and efficiently.
Key Duties and Responsibilities:
- Provide an exceptional applicant experience and continuously improve service delivery.
- Process all applications against set criteria and within agreed timescales, making decisions or referring to the Admissions Business Partner if required.
- Issue offers and handle supporting documentation, making confirmation decisions.
- Assist in arranging interviews or collating portfolios.
- Assess applications and award scholarships to suitably qualified applicants.
- Use the University’s student record system (Banner) and CRM system to record decisions, ensuring compliance with data legislation and policies.
- Handle issues related to applicant data receipt and ensure data quality in systems.
- Calculate fee status for all applicants against current fee legislation.
- Provide support and guidance to colleagues on a wide range of admissions enquiries.
- Support the Prospect Experience team in dealing with enquiries from applicants and their advisors.
- Assess eligibility for Tier 4 sponsorship of international students.
- Support university events including Open Days and Clearing Call Centres.
- Undertake any other duties as reasonably required by the Admissions Manager.
Admissions Officer in Edinburgh employer: Heriot-Watt University Malaysia
As an Admissions Officer at our vibrant Scottish campus, you will be part of a dedicated team that prioritises exceptional service and applicant experience. With generous holiday entitlement, opportunities for professional growth, and a supportive work culture, we are committed to fostering an environment where you can thrive and make a meaningful impact on the lives of students. Join us in shaping the future of education while enjoying the unique advantages of working in a dynamic and collaborative setting.
Contact Detail:
Heriot-Watt University Malaysia Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Admissions Officer in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to current Admissions Officers or alumni from the organisation. A friendly chat can give us insider info on what they value in candidates and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching common questions for admissions roles. We should also think about our own experiences that showcase our skills in providing exceptional applicant experiences.
✨Tip Number 3
Showcase your passion for student engagement! During interviews, we can share specific examples of how we've improved service delivery or handled challenging situations with applicants.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows us you’re serious about joining the team.
We think you need these skills to ace Admissions Officer in Edinburgh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Admissions Officer role. We want to see how you can contribute to our mission of providing an exceptional applicant experience!
Showcase Your Experience:When detailing your previous roles, focus on any relevant experience in admissions or customer service. We love seeing examples of how you've handled applications or provided support to students in the past.
Be Clear and Concise:Keep your writing clear and to the point. Admissions can be busy, so we appreciate applications that are easy to read and get straight to the important bits. Make every word count!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Heriot-Watt University Malaysia
✨Know the Role Inside Out
Make sure you thoroughly understand the Admissions Officer role and its responsibilities. Familiarise yourself with the application processes, key duties, and how the Admissions Office contributes to the overall student experience. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Customer Service Skills
Since the role focuses on providing an exceptional applicant experience, be ready to discuss your previous customer service experiences. Prepare examples that highlight your ability to handle enquiries, resolve issues, and improve service delivery. This will demonstrate that you can put applicants at the heart of everything you do.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about situations where you've had to process applications or manage data effectively. Practising these scenarios will help you articulate your thought process during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges the Admissions Office faces, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the organisation is the right fit for you.
