Cleaning Services Supervisor

Grade and Salary: Grade 5 (£26,707-£31,236).

FTE and working pattern: 0.6 FTE (22.5 hours per week- 1:30pm-9pm) part-time for 1 year.

Holiday Entitlement: 28 days annual leave plus 9 buildings-closed days (and Christmas Eve when it falls on a weekday).

Purpose of Role: To ensure an effective and efficient operation of cleaning services within the Heriot-Watt University Riccarton campus. To participate in the day-to-day programmes of cleaning work within the allocated cleaning zones of the University to ensure that the facilities are maintained in a clean and hygienic condition. To actively contribute to the successful delivery of excellent service to all students, staff and visitors across the university by keeping student accommodation and University offices, meeting rooms and lecture theatres clean and tidy and fit for use.

Key Duties & Responsibilities:

• Day to day responsibility for all cleaners, directing, supervising, training and motivating to deliver the cleaning schedule for all the designated areas.
• Planning and implementing daily work schedules and staffing levels in keeping with the demands of the business.
• Ensure all buildings, residences, offices, classrooms etc. served by the team deliver a positive impression and are maintained to meet customer expectations and service level agreements.
• Work with the Senior Cleaning Team Leaders and Deputy to forward plan staff and work schedules for all areas to meet the requirements of the business throughout the year.
• Be responsible and accountable for quality control inspections, audits of accommodation and follow up where required. Manage stock levels and be accountable for same.

Essential Criteria:

• Educated to HND level or similar or equivalent experience.
• Experience of working within a similar environment as outlined above.
• Experience or relevant qualifications in the hospitality industry.
• Good numeracy and IT skills.
• Competent in the use of relevant IT packages.
• Well-developed interpersonal skills.
• Demonstrable professional and proactive approach.
• Demonstrable ability to work quickly, flexibly and accurately in a dynamic, changing and pressured environment.
• Demonstrable provision of excellent customer service.
• Willingness to learn.

Desirable Criteria:

• Experience of leading an operations team.
• Experience of supervisory practice and principles.
• BICS Trainer Certificate.
• Previous experience of working within a similar environment as outlined above.
• Experience of operating relevant catering and/or cleaning equipment.

We welcome and will consider flexible working patterns e.g., part-time working and job share options.

Heriot-Watt University is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected, trained, promoted, appraised, and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are all about maximising potential and creating a culture of inclusion for all. Heriot-Watt University values diversity across our university community and welcomes applications from all sectors of society, particularly from underrepresented groups.

About the Team: The Campus Services Directorate encompasses the Estates team, Oriam and Hospitality Services. Hospitality Services consists of Residential and Cleaning Services, the in house retail Catering operations, Events and Conferences and the Accommodation and Front Desk teams. Hospitality Services and all its teams have a dual focus of supporting the Students and Academic Schools whilst generating income from the use of facilities and its activities. All the teams are very customer focused and the collective objective is: To Deliver high Quality Consistent Services at all times in a Sustainable, Viable and Professional manner to all customers.

Residential and Cleaning Services is the largest of the teams that make up Hospitality Services and is responsible for cleaning all accommodation whether residential, academic or third party on the Edinburgh Campus.

About Heriot-Watt University: At Heriot-Watt we are passionate about our values and look to them to connect our people globally and to help us collaborate and celebrate our success through working together. Our research programmes can deliver real world impact which is achieved through the diversity of our international community and the recognition of creative talent that connects our global team. Our flourishing community will give you the freedom to challenge and to bring your enterprising mind and to help our partners with solutions that can be applied now and in the future. Join us and Heriot Watt will provide you with a platform to thrive and work in a way that also helps you live your life in balance with well-being and inclusiveness at the heart of our global community.