At a Glance
- Tasks: Keep the university clean and tidy for students, staff, and visitors.
- Company: Heriot-Watt University, committed to equality and diversity.
- Benefits: Part-time hours, competitive salary, 28 days holiday plus additional closure days.
- Other info: Flexible working hours with a supportive team atmosphere.
- Why this job: Make a difference in a vibrant campus environment while gaining valuable experience.
- Qualifications: Good English skills, customer service experience, and attention to detail.
The predicted salary is between 24564 - 24564 € per year.
Grade and Salary: Grade 3 - £24,564 per annum, pro rata
FTE and working pattern: 0.43 FTE - Part time (15 hrs p/week) fixed term for 9 months (Maternity Cover)
Holiday Entitlement: 28 days annual leave plus 9 buildings closed days (and Christmas Eve when it falls on a weekday).
Purpose of Role
To ensure an effective and efficient operation of cleaning services within the Heriot Watt University Riccarton campus. To participate in the day to day programmes of cleaning work within the allocated cleaning zones of the University to ensure that the facilities are maintained in a clean and hygienic condition. To actively contribute to the successful delivery of excellent service to all students, staff and visitors across the university by keeping student accommodation and University offices, meeting rooms and lecture theatres clean and tidy and fit for use.
Key Duties & Responsibilities
- Ensure all University buildings and accommodation are cleaned to a high standard following the standard operating procedures
- Use appropriate equipment and machinery, reporting any faults to Cleaning Supervisor
- Work within and ensure service level agreements are met
- Support line management to deliver a flexible, efficient and professional service to all our customers
- Report repairs, faults and maintenance to Cleaning Supervisor
Essential & Desirable Criteria
Essential
- Demonstrable ability to speak and understand English in order to follow verbal and written instructions and deal with customer/student queries
- Well-developed interpersonal skills
- Demonstrable excellent customer service
- Demonstrable ability to work quickly, flexibly and accurately in a pressured environment
- Demonstrable professional and proactive approach
- Attention to detail
Desirable
- Experience of working within a similar cleaning environment
- Experience of operating relevant cleaning equipment
Equality, Diversity & Inclusion
Heriot-Watt University is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected, trained, promoted, appraised, and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are all about maximising potential and creating a culture of inclusion for all. Heriot-Watt University values diversity across our university community and welcomes applications from all sectors of society, particularly from underrepresented groups.
Cleaner (Maternity Cover) employer: Heriot-Watt University Malaysia
Heriot-Watt University is an excellent employer, offering a supportive work culture that prioritises equality, diversity, and inclusion. As a Cleaner on the Riccarton campus, you will benefit from a competitive salary, generous holiday entitlement, and the opportunity to contribute to a vibrant academic community while ensuring a clean and welcoming environment for students and staff alike.
Contact Detail:
Heriot-Watt University Malaysia Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Cleaner (Maternity Cover)
✨Tip Number 1
Get to know the cleaning team and the campus! A friendly chat with current staff can give you insider info on what they value most in a cleaner. Plus, it shows your enthusiasm for the role!
✨Tip Number 2
Show off your customer service skills during any interactions. Remember, you're not just cleaning; you're creating a welcoming environment for students and staff. A smile goes a long way!
✨Tip Number 3
Be prepared to demonstrate your cleaning techniques if asked. Practising how you would tackle different areas can help you feel more confident and show that you take pride in your work.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Cleaner (Maternity Cover)
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Cleaner and how your skills match up. This will help you tailor your application to show us why you're the perfect fit!
Show Off Your Experience:If you've got experience in cleaning or customer service, don't be shy about it! Highlight any relevant roles you've had and the skills you've gained. We want to see how you can contribute to keeping our university clean and tidy.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and get to the point. We appreciate applications that are easy to read and straight to the point, so make sure you communicate your strengths effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you'll find all the details you need to complete your application there!
How to prepare for a job interview at Heriot-Watt University Malaysia
✨Know Your Cleaning Standards
Familiarise yourself with the cleaning standards and procedures that the university expects. Be ready to discuss how you would ensure that all areas are maintained to a high standard, as this shows your understanding of the role.
✨Show Off Your Customer Service Skills
Since excellent customer service is key, think of examples from your past experiences where you’ve gone above and beyond for customers or clients. This will demonstrate your interpersonal skills and proactive approach.
✨Be Prepared for Practical Questions
Expect questions about how you would handle specific cleaning scenarios or equipment. Brush up on your knowledge of cleaning machinery and be ready to explain how you would report any faults effectively.
✨Highlight Your Flexibility and Attention to Detail
The role requires working quickly and accurately under pressure. Prepare to share instances where you’ve successfully managed your time and maintained attention to detail, especially in a busy environment.
