At a Glance
- Tasks: Keep the university clean and hygienic for students, staff, and visitors.
- Company: Join Heriot-Watt University, a vibrant community focused on excellence.
- Benefits: Enjoy 28 days holiday, competitive salary, and flexible working options.
- Other info: Great career growth opportunities in a supportive and inclusive workplace.
- Why this job: Make a real difference in a dynamic environment while gaining valuable experience.
- Qualifications: No prior experience needed; just a positive attitude and willingness to learn.
The predicted salary is between 24546 - 24546 £ per year.
Grade and Salary: Grade 3, £24,546 per annum
Holiday Entitlement: 28 days annual leave plus 9 buildings closed days (and Christmas Eve when it falls on a weekday)
Please state on your application which shift pattern you are applying for.
Purpose of Role
To ensure an effective and efficient operation of cleaning services within the Heriot Watt University Riccarton campus. To participate in the day-to-day programmes of cleaning work within the allocated cleaning zones of the University to ensure that the facilities are maintained in a clean and hygienic condition. To actively contribute to the successful delivery of excellent service to all students, staff and visitors across the university by keeping student accommodation and University offices, meeting rooms and lecture theatres clean and tidy and fit for use.
Key Duties & Responsibilities
- To ensure all University buildings and accommodation are cleaned to a high standard following the standard operating procedures
- Use appropriate equipment and machinery, reporting any faults to Cleaning Supervisor
- Work within and ensure service level agreements are met
- Support line management to deliver a flexible, efficient and professional service to all our customers
- Report repairs, faults and maintenance to Cleaning Supervisor
Essential & Desirable Criteria
- Domestic/hotel cleaning experience desirable although full training will be given.
- Demonstrable ability to speak and understand English in order to follow verbal and written instructions and deal with customer/student queries
- Well-developed interpersonal skills
- Demonstrable excellent customer service
- Demonstrable ability to work quickly, flexibly and accurately in a pressured environment
- Demonstrable professional and proactive approach
- Experience of working within a similar cleaning environment
- Experience of operating relevant cleaning equipment
How to Apply
Applications can be submitted up to midnight (UK time) on Friday 12th June 2026. Please submit your CV via the Heriot-Watt online recruitment. If you are having difficulty with this, please email cara.golder@hw.ac.uk and we will send you an application form.
We welcome and will consider flexible working patterns e.g., part-time working and job share options.
Heriot-Watt University is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected, trained, promoted, appraised, and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are all about maximising potential and creating a culture of inclusion for all.
The Campus Services Directorate encompasses the Estates team, Oriam and Hospitality Services. Hospitality Services consists of Residential and Cleaning Services, the in-house retail Catering operations, Events and Conferences and the Accommodation and Front Desk teams. Hospitality Services and all its teams have a dual focus of supporting the Students and Academic Schools whilst generating income from the use of facilities and its activities. All the teams are very customer focused and the collective objective is: To Deliver high Quality Consistent Services at all times in a Sustainable, Viable and Professional manner to all customers.
Residential and Cleaning Services is the largest of the teams that make up Hospitality Services and is responsible for cleaning all accommodation whether residential, academic or third party on the Edinburgh Campus; Enhancing the Reputation of the University Supporting the Experiences of our Students Helping to Deliver the University’s Objectives.
At Heriot-Watt we are passionate about our values and look to them to connect our people globally and to help us collaborate and celebrate our success through working together. Our research programmes can deliver real world impact which is achieved through the diversity of our international community and the recognition of creative talent that connects our global team. Our flourishing community will give you the freedom to challenge and to bring your enterprising mind and to help our partners with solutions that can be applied now and in the future. Join us and Heriot Watt will provide you with a platform to thrive and work in a way that also helps you live your life in balance with well-being and inclusiveness at the heart of our global community.
Cleaner employer: Heriot-Watt University Malaysia
Heriot-Watt University is an exceptional employer, offering a supportive and inclusive work environment that prioritises employee well-being and professional growth. With a commitment to equality and diversity, the university fosters a culture where all staff can thrive, while providing generous benefits such as 28 days of annual leave and opportunities for flexible working patterns. Join our dedicated team at the Riccarton campus, where your contributions will directly enhance the experiences of students and staff alike.
Contact Details:
Heriot-Watt University Malaysia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Cleaner
✨Tip Number 1
Get to know the cleaning standards and procedures at Heriot-Watt. Familiarise yourself with what’s expected in terms of cleanliness and hygiene, so you can show off your knowledge during interviews. We want to see that you’re ready to hit the ground running!
✨Tip Number 2
Practice your customer service skills! Since you'll be interacting with students and staff, it’s crucial to demonstrate that you can handle queries and provide a friendly service. We love candidates who can keep a positive attitude even under pressure.
✨Tip Number 3
Be flexible with your availability. The role may require different shift patterns, so let us know when you can work. Showing that you’re adaptable will make you stand out as a candidate who can fit into our team seamlessly.
✨Tip Number 4
Apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, if you have any questions or need help, just drop us an email – we’re here to support you!
We think you need these skills to ace Cleaner
Some tips for your application 🫡
Be Clear About Your Shift Preference:When you're filling out your application, make sure to clearly state which shift pattern you're applying for. This helps us understand your availability and ensures we can match you with the right team.
Show Off Your Cleaning Experience:If you've got any previous cleaning experience, even if it's just at home or in a hotel, make sure to highlight it in your CV. We love seeing how your skills can contribute to keeping our campus clean and tidy!
Demonstrate Your Customer Service Skills:Since you'll be interacting with students and staff, it's important to showcase your excellent customer service skills. Share examples of how you've dealt with queries or provided support in past roles.
Apply Through Our Website:We encourage you to submit your application via the Heriot-Watt online recruitment system. It's the easiest way for us to receive your details and get you into the process smoothly!
How to prepare for a job interview at Heriot-Watt University Malaysia
✨Know Your Cleaning Standards
Familiarise yourself with the cleaning standards and procedures that Heriot-Watt University expects. Be ready to discuss how you would ensure all areas are maintained to a high standard, as this shows you understand the importance of cleanliness in a university setting.
✨Show Off Your Customer Service Skills
Since the role involves interacting with students and staff, be prepared to share examples of your excellent customer service experience. Highlight any situations where you went above and beyond to meet someone's needs, as this will demonstrate your proactive approach.
✨Be Ready for Practical Questions
Expect questions about how you would handle specific cleaning scenarios or equipment. Brush up on your knowledge of cleaning machinery and be ready to explain how you would report faults or maintenance issues effectively.
✨Express Your Flexibility
The job requires flexibility in working patterns, so make sure to mention your availability and willingness to adapt to different shifts. This shows that you’re committed to supporting the team and can work under pressure when needed.
