At a Glance
- Tasks: Assist in providing a high-quality catering service to students and visitors.
- Company: Join Heriot-Watt University, a diverse and inclusive workplace.
- Benefits: Enjoy 28 days holiday, competitive salary, and flexible working options.
- Other info: Opportunities for career growth and development in a dynamic environment.
- Why this job: Be part of a vibrant community while gaining valuable experience in catering.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 24546 - 24546 £ per year.
Grade and Salary: Grade 3, £24,546 per annum
Holiday Entitlement: 28 days annual leave plus 9 buildings closed days (and Christmas Eve when it falls on a weekday)
Hours Available: 1.0FTE, 35 hrs per week (including occasional weekend work). Weekly rosters are subject to change.
Key Duties & Responsibilities
- Provide and assist with the provision of professional, welcoming, high quality, flexible catering service to students, colleagues and visitors to the University across all areas.
- Preparation and pre‑service activities prior to the opening of an outlet or the start of an event.
- Operate the outlet tills – including take payments whether cash, credit, contactless or cashless.
- Fill, clean and service vending machines as trained and per procedures.
- Assist with receiving and putting away food deliveries and stock counting.
- Assist as directed in basic food preparation readying outlets for service, producing prepared‑to‑order items – both hot and cold, creation and production of salads, sandwiches, coffees and other items as instructed.
- Preparation, safe operation and cleaning of small items of equipment – to include soup kettles, coffee machines, ice machines, blenders, dishwashers, countertop ovens, toasters etc used daily within the outlets.
- Function Waiting/ service to table, Bar Service (with relevant training), and assistance with buffet service when required.
- Follow all laid down processes and procedures relating to food preparation, health, hygiene and welfare, temperature checking and waste management.
- To work within and to be aware of EH, COSHH and Health and Safety Guidelines.
- Maintain a high standard of personal hygiene, and work in a clean and tidy manner.
- Front and back of house cleaning activities as necessary.
- Any other relevant duties which may be required from time to time or as the service develops and adapts and may reasonably be expected of the post holder.
Essential & Desirable Criteria
Essential
- Demonstrable ability to speak and understand English to follow verbal and written instructions and deal with customer/student queries.
- Well-developed interpersonal skills.
- Delivers excellent customer service, with a professional and courteous approach.
- Ability to work quickly, flexibly and accurately.
- Good attention to detail.
- Effective physical ability to carry out the post activities.
Desirable
- Experience of working within a similar environment.
- Experience of operating relevant catering and or cleaning equipment.
If the post holder is in possession of a valid UK Driving License, they will be required to register it with the University Insurance services and drive University vehicles when required to facilitate the provision of services.
We welcome and will consider flexible working patterns e.g., part‑time working and job share options.
Equality and Diversity
Heriot‑Watt University is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected, trained, promoted, appraised, and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are all about maximising potential and creating a culture of inclusion for all. Heriot‑Watt University values diversity across our university community and welcomes applications from all sectors of society, particularly from underrepresented groups.
Catering Assistant – University Food Service (35h, 28 days) employer: Heriot-Watt University Malaysia
Heriot-Watt University is an exceptional employer, offering a vibrant work culture that prioritises inclusivity and professional growth. As a Catering Assistant, you will enjoy generous benefits including 28 days of annual leave, opportunities for flexible working patterns, and the chance to contribute to a welcoming environment for students and visitors alike. With a commitment to equality and diversity, the university fosters a supportive atmosphere where every employee can thrive.
Contact Details:
Heriot-Watt University Malaysia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Catering Assistant – University Food Service (35h, 28 days)
✨Tip Number 1
Get to know the university's catering services! Familiarise yourself with their offerings and values. This way, when you chat with them, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing a welcoming experience, think of scenarios where you might need to handle queries or complaints. Role-play with a friend to boost your confidence.
✨Tip Number 3
Be ready to showcase your flexibility! The job requires working various hours, including weekends. During interviews, highlight your adaptability and willingness to jump in wherever needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Heriot-Watt University.
We think you need these skills to ace Catering Assistant – University Food Service (35h, 28 days)
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference and show us that you're a great fit for our team.
Tailor Your Application:Make sure to tailor your application to the Catering Assistant role. Highlight any relevant experience or skills that match the job description. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate when candidates get straight to the important bits without fluff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Heriot-Watt University Malaysia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key duties and responsibilities of a Catering Assistant, such as food preparation and customer service. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Customer Service Skills
Since this role involves interacting with students and visitors, be prepared to share examples of how you've delivered excellent customer service in the past. Think of specific situations where you went above and beyond to help someone, as this will highlight your interpersonal skills.
✨Demonstrate Flexibility and Teamwork
The job requires flexibility and the ability to work as part of a team. Be ready to discuss times when you've adapted to changing circumstances or collaborated effectively with others. This shows that you're not just a lone wolf but can contribute positively to a team environment.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the catering service, team dynamics, or opportunities for training and development. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
