At a Glance
- Tasks: Support bookings and events, enhancing customer experiences at Oriam.
- Company: Join Heriot-Watt University, a diverse and inclusive community.
- Benefits: Enjoy 28 days leave, competitive salary, and flexible working options.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact by engaging with the community and delivering excellent service.
- Qualifications: Strong communication skills and experience in a similar environment.
The predicted salary is between 24215 - 26707 £ per year.
Grade and Salary: Grade 4, £24,215 - £26,707 per annum FTE
Working pattern: Full-time (35hrs per week)
Open-ended
Reward and Benefits:
- 28 days annual leave plus 9 buildings closed days (and Christmas Eve when it falls on a weekday).
About our Team:
Oriam has a vision to inspire, engage and motivate our communities through the facilities we provide and the interactions we have with our customers. As a member of the team, you will contribute to the delivery of the strategy.
Purpose of Role:
The Bookings & Events Assistant will support the department to proactively sell all Oriam services to identified audiences.
Key Duties and Responsibilities:
- The Role holder will proactively sell all Oriam services to prospective customers, focusing on bookings & events.
- The role holder will work with Hire Agreement contracts to enhance experience and additional selling.
- The role holder will support Admin services managing day to day enquiries.
- The role holder will help with customer engagement and deliver excellent customer service.
Person Specification:
These are the criteria on which the short-listing and recruitment selection will be made.
Essential:
- Literacy and numeracy skills equivalent to SCQF Level 5 or similar or equivalent experience.
- Experience of working within a similar environment as outlined above.
- Competent in the use of relevant IT packages.
- Well-developed interpersonal skills.
- Demonstrable professional and proactive approach to sales activity, including calls and in person meetings.
- Demonstrable ability to work quickly, flexibly and accurately in a dynamic, changing and pressured environment.
- Demonstrable provision of excellent customer service.
Desirable:
- Educated to SCQF Level 6 or equivalent qualification.
Heriot-Watt University is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected, trained, promoted, appraised and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are all about maximising potential and creating a culture of inclusion for all. Heriot-Watt University values diversity across our University community and welcomes applications from all sectors of society, particularly from underrepresented groups.
We welcome and will consider flexible working patterns e.g. part-time working and job share options.
Bookings Assistant - Oriam employer: Heriot-Watt University Malaysia
Heriot-Watt University is an exceptional employer, offering a vibrant work culture that prioritises collaboration and innovation within the Creative Environments team. With generous benefits including 33 days of annual leave and a commitment to employee growth through research leadership and teaching opportunities, this role at our Scottish Borders campus provides a unique chance to shape the future of interior architecture education while contributing to impactful community projects and international research networks.
Contact Details:
Heriot-Watt University Malaysia Recruitment Team
