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- Tasks: Be the friendly face of Free Soul, helping customers with their queries and creating delightful experiences.
- Company: Join a mission-driven team focused on women's wellbeing and empowerment.
- Benefits: Flexible hours, hybrid working, 25 days holiday, and free products!
- Why this job: Make a real impact in women's health while growing your skills in a supportive environment.
- Qualifications: 1-2 years in customer service, strong communication skills, and a passion for wellness.
- Other info: Enjoy a dog-friendly office and monthly team events!
The predicted salary is between 30000 - 42000 ÂŁ per year.
Wellbeing for being a woman. We’re Free Soul - wellbeing for her, however she defines it. Because no two experiences are ever the same, and her path deserves to be as individual as she is. We shine a light on the unfiltered reality of being well - not the industry-standard version, but the honest, everyday pursuit of what makes her feel good.
How do we do it? By creating expertly formulated products with clinically tested ingredients that support every woman’s unique needs. Working at Free Soul is more than just a job - it’s a purpose. We’re a mission-led team where everyone genuinely cares about the impact we’re making. We lead with ownership - taking responsibility for our work, our ideas, and the energy we bring. Each person has the freedom and trust to run with bold ideas and be accountable for making them happen. We show up with respect and kindness - to our teammates, our community, and ourselves. We listen. We celebrate differences. And we create a space where everyone feels seen and valued. We’re driven by a growth mindset - we stay curious, open to feedback, and committed to learning. Challenges are seen as opportunities, and we never stop evolving - as individuals, as a team, and as a brand. We own the women’s nutrition space by doing things differently - liberating, not restricting. We celebrate every side of her - the quirks, the flaws, the fierce and the tender. Our brand reflects her real, raw journey and gives her the freedom to show up exactly as she is. That’s what makes Free Soul a truly special place to work.
As our Customer Experience Executive, you’ll be the first point of contact for our customers, responding to their queries with empathy, product knowledge, and efficiency across all platforms. Your mission? To turn everyday interactions into moments of delight and help shape a best-in-class customer journey that reflects our values and deep care for women’s wellbeing.
- Respond to customer enquiries and support requests via email, social media channels, and direct messages (DMs), ensuring timely and accurate responses.
- Provide expert knowledge on our product range, including usage guidance and benefits.
- Manage order issues, returns, and complaints with a solution-oriented mindset ensuring proper follow-up and resolution.
- Capture customer feedback and share insights with internal teams to improve products and experiences.
- Collaborate with marketing, product, and operations teams to ensure a seamless customer journey.
- Support the Customer Experience Manager with maintaining and updating help centre articles, FAQs, and internal knowledge base.
- Identify opportunities to surprise and delight customers and turn first-time buyers into brand advocates.
What we’re looking for in you:
- 1–2 years of experience in a customer service or community role (ideally within DTC, or wellness).
- Outstanding written and verbal communication skills with strong attention to detail.
- Genuine interest in women’s health, wellness, and customer-centric brand experiences.
- A calm, solutions-focused approach, even when juggling multiple queries.
- Exceptional analytical skills with the ability to interpret data and drive insights.
- Experience working with Customer Experience tools and ticketing systems (e.g. Gorgias, Zendesk, Shopify, Yari Flow).
You’ll thrive here if you’re:
- A self-starter who loves taking initiative and ownership.
- Curious, commercially aware, and always looking for the “why”.
- Positive, energetic, and open to feedback, you see every challenge as a growth opportunity.
- Proud of what you do, seeing things through from concept to completion.
- Able to embrace challenges, knowing that setbacks aren’t failures, they’re lessons and a chance to gain experience.
- Passionate about a purpose-driven organisation.
What you’ll get in return:
- Core working hours of 10:00-16:00. We’re all about flexibility when it comes to your hours! Feel free to adjust your schedule to fit your needs.
- Hybrid working: 3 days in the office per week.
- Work from anywhere for 2 weeks a year.
- 25 days holiday as well as bank holidays AND your birthday off!
- Enhanced Family Leave.
- Free Soul product pantry - access to a variety of Free Soul products whilst working in the office.
- Your monthly Free Soul essentials, delivered to your home - for free!
- 30% friends and family discount.
- Dog-friendly office.
- Pension plan.
- Access to Vitality health insurance.
- Monthly team socials, lunch & learns and internal events.
Customer Experience Executive employer: Herfreesoul
Contact Detail:
Herfreesoul Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Executive
✨Tip Number 1
Get to know Free Soul and its mission inside out! When you understand their values and what they stand for, you can tailor your conversations to show how you align with their purpose. This will help you connect on a deeper level during interviews.
✨Tip Number 2
Practice your communication skills! As a Customer Experience Executive, you'll need to respond to queries with empathy and clarity. Try role-playing common customer scenarios with friends or family to build your confidence and refine your approach.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a challenging situation into a positive outcome. This will demonstrate your solutions-focused mindset and ability to handle customer issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Free Soul team and ready to contribute to their mission.
We think you need these skills to ace Customer Experience Executive
Some tips for your application 🫡
Show Your Passion for Wellbeing: When writing your application, let your genuine interest in women's health and wellness shine through. We want to see how you connect with our mission and values, so share your thoughts on what wellbeing means to you!
Be Clear and Concise: Make sure your written application is easy to read and straight to the point. Use clear language and avoid jargon. We appreciate attention to detail, so double-check for any typos or grammatical errors before hitting send!
Highlight Relevant Experience: If you've got experience in customer service or community roles, especially in DTC or wellness, make it known! Share specific examples of how you've turned customer interactions into delightful experiences, as that’s what we’re all about.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our Free Soul family!
How to prepare for a job interview at Herfreesoul
✨Know the Brand Inside Out
Before your interview, dive deep into Free Soul's mission and values. Understand their approach to women's wellbeing and how they differentiate themselves in the market. This knowledge will help you connect your answers to their ethos and show that you're genuinely interested in being part of their purpose-driven team.
✨Showcase Your Empathy
As a Customer Experience Executive, empathy is key. Prepare examples from your past experiences where you've turned a challenging customer interaction into a positive one. Highlight how you listened to their needs and provided solutions that made them feel valued and understood.
✨Demonstrate Your Problem-Solving Skills
Be ready to discuss specific instances where you've tackled customer issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will illustrate your calm, solutions-focused approach and your ability to handle multiple queries without losing your cool.
✨Embrace Feedback and Growth
Free Soul values a growth mindset, so be prepared to talk about how you've embraced feedback in the past. Share examples of how you've learned from challenges and used those lessons to improve your skills or processes. This will show that you're open to evolving and contributing positively to the team.
