Senior Creative Operations Manager in City of Westminster

We’re Free Soul - wellbeing for her, however she defines it. Because no two experiences are ever the same, and her path deserves to be as individual as she is. We shine a light on the unfiltered reality of being well - not the industry-standard version, but the honest, everyday pursuit of what makes her feel good.

How do we do it? By creating expertly formulated products with clinically tested ingredients that support every woman’s unique needs. Working at Free Soul is more than just a job - it’s a purpose. We’re a mission-led team where everyone genuinely cares about the impact we’re making. We lead with ownership - taking responsibility for our work, our ideas, and the energy we bring. We act with accountability and intent, treating decisions as if our name were on the door, we are trusted to run with bold ideas and see them through.

We show up with respect and kindness - to our teammates, our community, and ourselves. We communicate clearly and fairly, listen with intent, celebrate difference and challenge in the right way, creating a space where everyone feels seen, valued and supported. We’re driven by a growth mindset - staying curious, open to feedback, and committed to learning. We ask why, embrace thoughtful risk-taking, learn quickly from what doesn’t work and keep improving as individuals, as a team and as a brand. We have fun (& take our shoes off) - taking our work seriously, not ourselves. We bring our authentic selves to work, keep things light and human, and believe the best ideas come when people feel comfortable, creative and connected.

We own the women’s nutrition space by doing things differently - liberating, not restricting. We celebrate every side of her - the quirks, the flaws, the fierce and the tender. Our brand reflects her real, raw journey and gives her the freedom to show up exactly as she is. That’s what makes Free Soul a truly special place to work.

As our Senior Creative Operations Manager/Senior Production Manager, you’ll be the strategic operator who keeps Free Soul’s creative engine running at its best. You’ll own the systems, workflows, resource planning, and operational excellence that allow our designers, videographers, copywriters, and brand teams to deliver powerful, high-quality creative work across every channel. Your mission? To take a growing creative department and build the structure, processes, and flow that unlock its full potential - ensuring clarity, efficiency, and a seamless production pipeline from brief to delivery.

This is a senior role that balances strategic thinking with hands-on operational leadership. You’ll work closely with the Brand Director and collaborate across Brand, Creative, Social, Talent, and Product teams while managing the Studio Manager and external partners.

• Owning and optimising all creative workflows - from brief creation and intake through to production, reviews, delivery, and asset management.
• Leading capacity and resourcing management across the creative team, forecasting workloads and allocating projects based on business priorities.
• Building scalable systems, SOPs, processes, and templates that support growth and improve cross-team collaboration.
• Overseeing production operations for brand campaigns, shoots, and content series alongside the Studio Manager and Videographer.
• Managing creative vendors, production partners, and freelancers - negotiating, onboarding, and ensuring quality delivery.
• Creating clarity across the business with project timelines, milestones, and communication touchpoints.
• Tracking production budgets, monitoring spend and identifying efficiencies while protecting creative quality.
• Running weekly planning sessions, project reviews, and cross-functional check-ins to keep teams aligned and projects moving.
• Ensuring our asset library and file management systems are organised, scalable, and accessible.
• Leading continuous improvement - identifying bottlenecks, proposing solutions, and championing excellence in creative operations.
• Mentoring and supporting the Studio Manager to execute day-to-day studio and shoot operations.
• Acting as a pillar of structure and calm in a fast-paced creative environment, ensuring Free Soul’s creative vision is executed with precision and care.

What we’re looking for in you:

• 5+ years experience in creative operations, production operations, studio management, or a senior creative project management role within a brand or agency.
• Deep understanding of creative, design, and production workflows - with experience managing both internal teams and external production partners.
• Proven ability to build and improve operational systems in a growing, fast-paced environment.
• Exceptional organisational and project management skills with an obsession for clarity, structure, and efficiency.
• Strong commercial awareness with experience managing budgets and negotiating with vendors.
• Confidence working cross-functionally with stakeholders at all levels.
• A calm, strategic problem-solver who thrives in complexity and brings order to ambiguity.
• Experience mentoring or leading junior team members.

You’ll thrive here if you’re:

• A self-starter who loves building systems that help creative teams do their best work.
• Driven by clarity, quality, and operational excellence.
• Energised by challenges and excited to design solutions that scale.
• Comfortable balancing strategic oversight with hands-on execution when needed.
• Collaborative, empathetic, and great at building relationships across teams.
• Proud of delivering work that’s thoughtful, efficient, and elevates the entire creative function.
• Passionate about contributing to a purpose-led brand supporting women’s wellbeing.

What you’ll get in return:

• Core working hours of 10:00-16:00. We’re all about flexibility when it comes to your hours! Feel free to adjust your schedule to fit your needs.
• Hybrid working: 3 days in the office per week.
• Work from anywhere for 2 weeks a year.
• 25 days holiday as well as bank holidays AND your birthday off!
• Enhanced Family Leave.
• Free Soul product pantry - access to a variety of Free Soul products whilst working in the office.
• Your monthly Free Soul essentials, delivered to your home - for free!
• 30% friends and family discount.
• Dog-friendly office.
• Pension plan.
• Access to Vitality health insurance.
• Team socials, lunch & learns and internal events.