Project Support Officer in Malvern

Employer: Herefordshire & Worcestershire Chamber of Commerce (HWCC)

Location: Malvern Hills Science Park, United Kingdom

Salary: £27,000 per annum (FTE)

Hours: 37 hours

Reporting to: Performance, Procurement & Project Support Manager, WLEP

Fixed Term Contract: 31st March 2027

Responsibilities:

• Provide a professional “front of house” service to customers, partners and stakeholders both in person and via phone/email.
• Maintain awareness of grants/programmes available to County businesses, ensuring Account Managers have up-to-date information on eligibility and other requirements.
• Act as the primary point of contact on the phone system, responding to incoming calls from stakeholders and businesses, logging queries and referring to the correct account manager or service provider.
• Follow up on actions within agreed timescales.
• Administer incoming queries into shared mailboxes, including WLEP and WGH, and work with the team to resolve them in a timely manner.
• Proactively manage the caseload until tasks are completed, including scheduling meetings for account managers and managing confirmation emails.
• Undertake proactive calls to Worcestershire businesses to generate leads/appointments for WLEP staff.
• Ensure all business engagement activity is accurately recorded on the internal CRM system (Evolutive) with all relevant data completed in a timely manner.
• Support WGH Account Managers to create quarterly and monthly engagement plans, proactively identifying Worcestershire businesses to offer support and signpost information, advice and guidance linked to the WLEP’s Plan for Growth (2020-2040).
• Provide support on planning and delivering business networking/engagement events across the County for the Growth Hub, Skills and WLEP PR Marketing and Communications teams.
• Attend events on an occasional basis and as required.
• Provide financial administrative support, e.g., setting up customers in the finance system, generating purchase orders and inputting invoices, ensuring financial regularity.
• Support small-scale projects as required, managing and maintaining accurate records of grant applications, approvals, and reimbursements, ensuring all grant applications comply with eligibility criteria and necessary documentation.
• Support Quality Assurance tasks such as administration of customer satisfaction surveys and spot checks on Evolutive data.
• Other reasonable ad hoc administrative and support tasks as required by the line manager to provide support to the wider team.

Qualifications:

• Educated to NVQ Level 3 or equivalent experience of providing high-quality administrative or business support services.
• Proficient in the use of Microsoft Office systems.
• Confident and persuasive telephone manner.
• Drive, initiative, motivation, and professional credibility and enthusiasm.
• Strong customer-centric approach to deliver positive engagement and outcomes.
• Excellent relationship management and customer satisfaction skills.
• Able to work effectively independently and as part of a team, positively contributing to others.
• Detail-oriented and organised.

Mobility:

Car owner with full driving licence preferred but not essential.

Benefits:

• Birthday off: Celebrate your way, it’s on us.
• Professional growth: Ongoing training, career development and opportunities to shine.
• Wellbeing at the centre: Westfield Health, Wellbeing Champions and supportive policies.
• Easy access: Onsite parking and fully accessible office spaces.
• Inclusive always: We proudly welcome applicants from all backgrounds.
• Give back: Enjoy a paid CSR day each year for causes that matter to you.
• Bereavement leave.
• Enhanced maternity leave.
• Enhanced paternity leave.
• Free flu jabs.
• Free parking.
• Health & wellbeing programme.
• On-site parking.
• Paid volunteer time.

Additional Support:

We are proud to look after our employees. As a Working for Carers member, we understand the challenges faced by working carers and offer support through our policies and culture. We also actively support our cadets, reservists and veterans, and we are fully committed to the Armed Forces Employers Recognition Scheme, holding a gold accreditation. Our dedicated Wellbeing Champions volunteer their time to raise awareness, support colleagues, and promote a happy, healthy workplace for everyone.