At a Glance
- Tasks: Lead a friendly café team, ensuring excellent service and delicious food in a beautiful woodland setting.
- Company: Join Herefordshire Wildlife Trust, dedicated to nature conservation and community engagement.
- Benefits: Enjoy 33 days annual leave, free meals on shift, and health cash plans.
- Other info: Opportunities for personal development and a supportive work culture.
- Why this job: Make a real impact on visitor experiences while working in a stunning environment.
- Qualifications: Experience in customer service and a passion for food and teamwork.
The predicted salary is between 26000 - 26000 £ per year.
Café Team leader
Closing date: Friday 14 August 2026 Salary: £26,000 Contract type: Permanent / Working hours: Full time
Location: Queenswood Country Park and Arboretum , Dinmore Hill, Leominster, Herefordshire, HR6 0PY
We are recruiting for a Café team leader. Join our friendly team in a beautiful woodland setting.
For further information please download the JD or contact Sophie Marriott Cafe Manager or Eleanor Cherry Operations Manager for more details hr@herefordshirewt. co. uk
Closing date Friday 14th August 2026.
Term: Full-time 37 hours a week, including weekend work.
We offer attractive benefits
- Generous annual leave of 33 days per year inclusive of 8 bank holidays (pro-rata for part-time staff)
- Free Meal on Shift
- 5% Employer pension contributions
- Group Life Assurance 2 x salary
- Health Cash plan and well being services with Westfield Health
- Sick Pay
- 2 volunteering days per year (pro-rata for part-time staff)
- Herefordshire Wildlife Trust work wear
- Staff discounts at our visitor centre
This post is part of our catering operation at Queenswood Arboretum & Country Park.
Main Job Purpose
This post is part of our catering operation at Queenswood Arboretum & Country Park.
We will deliver the highest of standards to help ensure that visitors to the Reserve have a fantastic experience.
As the Assistant Café Manager you will support the Café Manager in delivering the café operation. You will lead and manage the Café in the absence of the Café Manager.
- Manage and oversee the daily operations of Herefordshire Wildlife Trust's Queenswood Caféblending operational excellence with creativity and customer focus to ensure the Caféis welcoming and profitable.
- Term: Perm/Full time/37hr week
Location: Queenswood Country Park although on rare occasions you may be asked to support at our other locations in the local area (with travel expenses covered.)
Liaison with: Head of Commercial, CaféManager, CaféStaff, and the general Public
Key Responsibilities
Our Assistant Café Manager will work in our on-site café/restaurant in the front of house, providing a friendly and efficient service to customers and maintaining a high quality of operational standards.
As well as working in our front of house you will also assist in our kitchen, doing low level food prep such as making sandwiches, cooking food, and running plates through our pot-wash, as well as cleaning and always keeping the catering space clean and tidy.
You will clean the space you work in, as well as help to look after the visitor facilities throughout the day.
You will work with senior staff to ensure that the catering offering is an integral part of the visitor experience, and you will help to develop a reputation for excellent food.
- Staff Management
- Lead the Café Team in the absence of the Café Manager.
- Accurately manage transactions with customers using cash registers.
- Maintain cash and stock security.
- Compliance of H&S standards
- Follow daily and weekly site cleaning programmes.
- Follow COSHH regulations
- Take a personal responsibility for Food Hygiene standards whilst performing daily tasks, ensuring personal workstations are always clean and tidy.
- Maintain a clean and safe kitchen space, including operating our pot wash area.
- Customer Service and Food preparation
- Deliver excellent customer service and strive to always exceed visitor expectations, helping us to establish a reputation for consistently delivering high quality food and service.
- Actively maintain knowledge of the product ranges so that you can assist and advise visitors with their purchase
- Provide visitors with information on food composition, ingredients and menu and food displays.
- Assist with the delivery of conferences, weddings and other functions as required.
- Display and re-stock all condiments and garnishes, as necessary.
- Uphold the licencing objectives regarding the sale of alcohol.
- Deliver the highest standards of food and drink preparation and presentation.
- Work in our kitchen preparing simple food such as sandwiches and cooking chips and other oven ready items.
- Help to maintain sales through the preparation of sandwiches in line with demand, ensuring clean and polished cutlery, crockery, glassware, and that trays are washed and returned to the restaurant in line with demand.
- Other duties
- Undertake Health and Safety duties commensurate with the post and as detailed in the Trust's Health and Safety policy;
- Comply with all other organisational policies and relevant legislation e. g.
Equal Opportunities – it being the responsibility of the post holder to make themselves aware of such items
- Take advantage of formal and informal opportunities for personal and professional development, participate in appropriate training activities in consultation with your line manager
- Cascade relevant skills and knowledge to relevant staff and volunteers
- Act as an ambassador for Herefordshire Wildlife Trust, constructing and maintaining positive relationships with volunteers, visitors and other organisations
- Contribute to external and internal communications, media and events as required.
- Be an advocate for HWT membership.
- Undertake any other work that might be deemed necessary by HWT commensurate with the level of responsibility of this post.
Work with the broader HWT team on any other activities that match your skills and abilities as agreed with your line-manager
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Café Team leader in Leominster employer: Herefordshire Wildlife Trust
Herefordshire Wildlife Trust is an excellent employer that values flexibility and community engagement, making it a perfect fit for those looking to make a meaningful impact in conservation. With a supportive work culture and opportunities for personal growth, you can enjoy a part-time role that allows you to connect with nature enthusiasts while earning a competitive salary. Join us in our mission to protect wildlife and inspire others, all while working from various beautiful venues across Herefordshire.
Contact Details:
Herefordshire Wildlife Trust Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Café Team leader in Leominster
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We think you need these skills to ace Café Team leader in Leominster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Herefordshire Wildlife Trust and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Herefordshire Wildlife Trust
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
