At a Glance
- Tasks: Support learners with enrolment, manage records, and assist in course administration.
- Company: Join Herefordshire, Ludlow & North Shropshire College, a community-focused educational institution.
- Benefits: Enjoy a competitive salary, flexible hours, and the chance to make a difference.
- Other info: Part-time role with opportunities for professional growth and community engagement.
- Why this job: Be the friendly face that helps learners navigate their educational journey.
- Qualifications: Strong communication skills and a passion for supporting others.
The predicted salary is between 25071 - 25071 £ per year.
Location: Herefordshire, Ludlow & North Shropshire College
Key Responsibilities:
- Learner Enrolment Support: Manage enrolment processes, including data entry, ID checks, fee processing, and supporting learners to complete required documentation.
- Customer Service: Act as a first point of contact for learners, tutors and partners via phone, email and in person, providing clear and friendly information about courses, venues, and procedures.
- Data & Record Management: Maintain accurate learner records on MIS systems, ensuring compliance with funding and audit requirements.
- Course Administration: Prepare class lists, registers, room bookings, tutor packs and course materials.
- Quality & Compliance: Support the collection of learner feedback, progression data and evidence required for Ofsted and funding bodies.
- Marketing & Communications: Assist with promoting courses, updating website information, producing newsletters and supporting community outreach.
- Financial Administration: Process payments, refunds, purchase orders and petty cash in line with financial procedures.
- Team Support: Provide administrative support to curriculum leads, tutors and managers as required.
Staffing & Salary: Permanent. 0.4 FTE (14.8 hours per week), full‑year. Salary: £25,071 pro‑rata.
Role Overview: The role of an Adult & Community Learning Administrator is to provide high‑quality administrative, enrolment and learner‑support functions that keep the service running smoothly. Some early‑evening work is required during peak enrolment windows across the academic year.
Adult & Community Learning Administrator in Hereford employer: Herefordshire, Ludlow & North Shropshire College
Herefordshire, Ludlow & North Shropshire College is an exceptional employer that prioritises a supportive and inclusive work culture, fostering professional growth and development for its staff. With a commitment to community engagement and learner success, employees benefit from flexible working hours, opportunities for further training, and a collaborative environment that values each team member's contributions. Located in a picturesque area, the college offers a unique chance to make a meaningful impact in adult and community learning while enjoying a balanced work-life experience.
Contact Details:
Herefordshire, Ludlow & North Shropshire College Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Adult & Community Learning Administrator in Hereford
✨Tip Number 1
Get to know the college and its community! Research Herefordshire, Ludlow & North Shropshire College and understand their values and mission. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your customer service skills! As a first point of contact, you'll need to be friendly and informative. Role-play common scenarios with friends or family to boost your confidence in handling enquiries.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed data or records in the past. Being able to demonstrate your attention to detail will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our team at StudySmarter.
We think you need these skills to ace Adult & Community Learning Administrator in Hereford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the responsibilities listed in the job description. We want to see how you can support learner enrolment and customer service effectively!
Show Off Your Communication Skills:Since you'll be the first point of contact for learners and tutors, it's crucial to demonstrate your communication skills. Use clear and friendly language in your application to reflect the kind of customer service we value at StudySmarter.
Be Detail-Oriented:Attention to detail is key in this role, especially when it comes to data management and compliance. Make sure your application is free from errors and clearly organised, showing us that you can maintain accurate records and manage information effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Herefordshire, Ludlow & North Shropshire College
✨Know Your Stuff
Familiarise yourself with the key responsibilities of the Adult & Community Learning Administrator role. Understand the enrolment processes, customer service expectations, and data management requirements. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves acting as a first point of contact, be ready to share examples of how you've provided excellent customer service in the past. Think about specific situations where you helped someone or resolved an issue, and highlight your friendly and clear communication style.
✨Demonstrate Attention to Detail
With responsibilities like maintaining accurate learner records and processing financial transactions, attention to detail is crucial. Prepare to discuss how you ensure accuracy in your work, perhaps by sharing methods you use to double-check your entries or manage data effectively.
✨Be Ready for Teamwork Questions
This role requires supporting various team members, so expect questions about collaboration. Think of times when you've worked well in a team, how you contributed to group success, and how you handle differing opinions. This will show that you're a team player who can adapt to different working styles.
