At a Glance
- Tasks: Support learners with enrolment, manage records, and assist in course administration.
- Company: Join a community-focused organisation dedicated to adult learning.
- Benefits: Flexible part-time hours, supportive environment, and opportunities for personal growth.
- Other info: Ideal for students seeking part-time work with a meaningful impact.
- Why this job: Make a difference in your community while gaining valuable administrative experience.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 20000 - 25000 £ per year.
The role of an Adult & Community Learning Administrator is to provide high-quality administrative, enrolment and learner‑support functions that keep the service running smoothly. At 0.4 FTE, the post is part‑time at 14.8 hours per week, with some early‑evening work required during peak enrolment windows across the academic year.
Key Responsibilities
- Learner Enrolment Support — Manage enrolment processes, including data entry, ID checks, fee processing, and supporting learners to complete required documentation.
- Customer Service — Act as a first point of contact for learners, tutors and partners via phone, email and in person, providing clear and friendly information about courses, venues, and procedures.
- Data & Record Management — Maintain accurate learner records on MIS systems, ensuring compliance with funding and audit requirements.
- Course Administration — Prepare class lists, registers, room bookings, tutor packs, and course materials.
- Quality & Compliance — Support the collection of learner feedback, progression data and evidence required for Ofsted and funding bodies.
- Marketing & Communications — Assist with promoting courses, updating website information, producing newsletters and supporting community outreach.
- Financial Administration — Process payments, refunds, purchase orders, and petty cash in line with financial procedures.
- Team Support — Provide administrative support to curriculum leads, tutors, and managers as required.
Working Hours: 14.8 hours per week, full year, including early‑evening availability during enrolment periods (3–4 times per academic year).
Adult & Community Learning Administrator in Hereford employer: Herefordshire & Ludlow College
As an Adult & Community Learning Administrator, you will join a supportive and dynamic team dedicated to enhancing the educational experience for learners in our community. Our organisation values work-life balance, offering part-time hours with flexibility, and fosters a culture of collaboration and professional development, ensuring that every employee has the opportunity to grow and contribute meaningfully. Located in a vibrant community, we provide a welcoming environment where your contributions directly impact learners' lives, making this an excellent place to build a rewarding career.
Contact Details:
Herefordshire & Ludlow College Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Adult & Community Learning Administrator in Hereford
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the key responsibilities listed in the job description. This way, when you get the chance to chat with the hiring team, you can show off your knowledge and enthusiasm for the position.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Plus, it shows you're genuinely interested in the company culture.
✨Tip Number 3
Prepare for the interview by practising common questions related to administration and customer service. Think about examples from your past experiences that highlight your skills in enrolment support and data management. We want you to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on being part of our community right from the start.
We think you need these skills to ace Adult & Community Learning Administrator in Hereford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Adult & Community Learning Administrator role. Highlight your relevant experience in administration, customer service, and learner support to show us you’re the perfect fit!
Show Off Your Skills:Don’t forget to showcase your skills in data management and financial administration. We love seeing examples of how you've maintained accurate records or processed payments in previous roles—this will really catch our eye!
Be Personable:Since this role involves a lot of interaction with learners and tutors, let your friendly personality shine through in your application. Use a warm tone and share any experiences where you’ve provided excellent customer service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at Herefordshire & Ludlow College
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Adult & Community Learning Administrator. Familiarise yourself with enrolment processes, customer service expectations, and data management requirements. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves acting as a first point of contact for learners and tutors, be prepared to discuss your previous customer service experiences. Think of specific examples where you provided clear and friendly information, resolved issues, or supported learners. This will demonstrate your ability to excel in a supportive environment.
✨Highlight Your Organisational Skills
The job requires managing various administrative tasks like maintaining accurate records and preparing course materials. Be ready to share how you stay organised and manage your time effectively, especially during peak enrolment periods. Mention any tools or methods you use to keep track of tasks and deadlines.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the team, the challenges they face, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the position is the right fit for you. Plus, it makes for a more engaging conversation!
