Refugee Resettlement Officer

This is a short‑term contract due to funding. We are looking for someone who already has significant experience in this type of role.

As part of a small team, you will have a key role in providing resettlement support for those who have come to Herefordshire through the Homes for Ukraine scheme as well as Afghan resettlement schemes. You will be working across all the schemes, which includes refugees being housed in their own accommodation as well as those living with hosts. You will provide support to help refugees settle into their new home and community, which will include help with finances, accessing education and schools, health and well‑being services, either providing direct support or sign‑posting to others. Your aim is to empower those you support so that they understand what it\’s like living in the UK with the aim of independence and integration within the local community.

Key Responsibilities

• Provide resettlement support for refugees and vulnerable people on the ARAP / ACRS / ARP or UKRS schemes.
• Work within a busy environment, coping under pressure and managing conflicting priorities to meet agreed targets and timescales.
• Help refugees with finances, education, health and well‑being services, and sign‑post to appropriate providers.
• Facilitate empowerment and independence of beneficiaries to promote integration in the local community.

Required Experience and Qualifications

• Experience of providing support to refugees or other vulnerable people on the ARAP / ACRS / ARP or UKRS schemes.
• Experience of working with others in a busy environment, coping under pressure and managing conflicting priorities to keep to agreed targets and timescales.
• Knowledge and understanding of welfare benefits, housing, education and employment support.
• Excellent understanding of the main barriers to successful integration and ability to work with others to overcome these barriers.
• Experience of maintaining accurate casework records and using spreadsheets and databases.
• Good educational standard – NVQ level 3 or substantial relevant experience.
• Full driving licence and access to a car for work – travel required throughout Herefordshire.

Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. In certain recruitment situations, such as high‑volume, seasonal and high‑peak times, the employer may limit the overall numbers of interviews offered to both disabled people and non‑disabled people.

Reasonable Adjustments

If you require reasonable adjustments or alternative methods for the online application process, please contact the resourcing team by email: enquiries@hoopleresourcing.co.uk.

Candidate Inclusivity

• Disability – candidates who indicate they have a disability will be interviewed.
• Armed Forces – candidates who indicate they serve or have served in the Armed Forces (Regular or Reserve) will be interviewed.
• Herefordshire Care Leaver – candidates who indicate they are a Herefordshire care leaver will be interviewed.

Benefits

• Starting salary: £32,061 – £36,363.
• Pension Scheme Enrolment in the Local Government (LGPS).
• Career progression: clear pathways to progress.
• Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays; additional 10 days can be purchased with line manager approval.
• Flexible working: flexi‑time, job‑share, part‑time hours and, in some instances, home working.
• Employee Assistance Programme: 24/7 access to support and counselling.
• Payment of professional membership fees.
• Pick your perks – access to a range of retail, leisure, holiday and health benefits, including savings, cash‑back and discounts.

About the Company

The Council plan sets out how we will make our contribution to achieving a better and more successful Herefordshire. The plan is available here: Herefordshire Council Plan 2024‑28.

To find out more about what it\’s like to live, work and thrive at Herefordshire Council please visit our dedicated recruitment website: www.spiritofherefordshire.com.