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- Tasks: Provide exceptional customer service and support administrative duties in a dynamic team.
- Company: Herefordshire Council, dedicated to community wellbeing and support.
- Benefits: Competitive salary, pension scheme, flexible working hours, and generous annual leave.
- Other info: Flexible hours to fit around your studies or personal commitments.
- Why this job: Join a supportive team and make a difference in your community.
- Qualifications: Strong organisational skills and proficiency in IT systems required.
The predicted salary is between 25989 - 28142 £ per year.
Herefordshire Council is looking for an experienced Business Support Officer to join the Community Wellbeing Business Support team. This role focuses on providing exceptional customer service and supporting various administrative duties, including call triaging, documentation management, and meeting coordination.
Candidates should have strong organizational skills and proficiency in IT systems.
Salary ranges from £25,989 to £28,142, with benefits including a pension scheme, flexible working, and extensive annual leave.
Customer-Focused Admin & Support Officer — Flexible Hours in London employer: Herefordshire Council
Contact Detail:
Herefordshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer-Focused Admin & Support Officer — Flexible Hours in London
✨Tip Number 1
Make sure you research Herefordshire Council and their Community Wellbeing team. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about exceptional customer service, think of examples from your past experiences where you’ve gone above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees of Herefordshire Council on LinkedIn. They can provide insider tips and maybe even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have additional resources and tips available there to help you stand out in the process.
We think you need these skills to ace Customer-Focused Admin & Support Officer — Flexible Hours in London
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in providing exceptional customer service. We want to see how you've gone above and beyond to support customers in previous roles.
Be Organised and Detail-Oriented: Since this role involves a lot of administrative duties, it's crucial to demonstrate your strong organisational skills. Share examples of how you've managed documentation or coordinated meetings effectively.
IT Proficiency is Key: We’re looking for someone who’s comfortable with IT systems. Mention any relevant software or tools you’ve used in the past that would be beneficial for this role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your application.
How to prepare for a job interview at Herefordshire Council
✨Know Your Customer Service Basics
Make sure you brush up on your customer service skills before the interview. Be ready to share examples of how you've handled difficult situations or provided exceptional support in the past. This will show that you understand the importance of customer satisfaction in the role.
✨Show Off Your Organisational Skills
Since this role involves a lot of administrative duties, be prepared to discuss how you stay organised. Bring examples of tools or methods you use to manage your time and tasks effectively. This could be anything from digital calendars to prioritisation techniques.
✨Familiarise Yourself with IT Systems
The job requires proficiency in IT systems, so do some research on common software used in business support roles. If you know what systems the council uses, mention your experience with similar tools. This will demonstrate your readiness to hit the ground running.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in the role and how you would address them. Practising these responses can help you feel more confident during the interview.