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- Tasks: Provide top-notch customer service and support various administrative duties.
- Company: Join Herefordshire Council's Community Wellbeing team, dedicated to making a difference.
- Benefits: Competitive salary, generous annual leave, flexible working, and career progression opportunities.
- Other info: Commitment to diversity and safeguarding, with support for applicants with disabilities.
- Why this job: Be part of a supportive environment where you can grow and help your community.
- Qualifications: Strong communication skills, resilience, and ability to manage multiple tasks.
The predicted salary is between 25989 - 28142 £ per year.
We are seeking an experienced and dynamic Business Support Officer to join our Community Wellbeing Business Support team at Herefordshire Council. This is a fantastic opportunity for a customer focused and highly organised individual.
Responsibilities
- Provide excellent customer service to staff and members of the public.
- Support with a wide range of administrative duties for teams across the Community Wellbeing Directorate.
- Typical day may include triaging and directing incoming calls, distributing confidential documentation, monitoring shared mailboxes, accurate minute taking, attending and coordinating budget approval and case collaboration meetings, and general administrative duties.
Commitment to Diversity and Safeguarding
- Disability Confident – applicants indicating a disability are supported.
- Armed Forces Covenant – applicants indicating an Armed Forces Veteran or Reservist.
- Herefordshire care leaver – applicants indicating they are a Herefordshire care leaver.
We are committed to safeguarding and promoting the welfare of children & young people and vulnerable adults. If you are offered this position, it will be subject to a Disclosure and Barring Service check.
Qualifications
- Customer-focused with excellent communication and customer service skills.
- Resilient and empathic, able to engage sensitively with emotionally challenging or distressing subject matter.
- Highly organised, able to manage multiple tasks and meet deadlines.
- Comfortable working in a fast-paced environment.
- Skilled in using a variety of IT systems and tools.
- Accurate and detail-oriented, especially when recording data in Excel.
- Highly numerate with confidence navigating financial figures and data.
Salary and Benefits
- Salary range: £25,989 - £28,142.
- Enrolment in the Local Government Pension Scheme (LGPS).
- Career progression: clear pathways to progress.
- Annual Leave: 31 days' annual leave (pro rata) plus bank holidays. Additional 10 days per annum can be purchased during the request period.
- Flexible working including potential for job-sharing, part-time hours, and agile working.
- Employee Assistance Programme: 24/7 access to support and counselling.
- Payment of professional membership fees (based on role requirements).
- Access to a range of retail, leisure, holiday and health benefits, including savings, cashback and discounts.
Business Support Officer in London employer: Herefordshire Council
Contact Detail:
Herefordshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Business Support Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Business Support Officer role. Highlight your customer service skills and any relevant experience that shows you can handle administrative tasks efficiently.
Showcase Your Organisational Skills: Since this role requires excellent organisation, give examples of how you've managed multiple tasks in the past. We want to see how you keep everything on track, especially in a fast-paced environment!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Herefordshire Council
✨Know Your Stuff
Before the interview, make sure you understand the role of a Business Support Officer. Familiarise yourself with the responsibilities listed in the job description, especially around customer service and administrative tasks. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your communication skills, organisation, and ability to handle multiple tasks. Think about specific situations where you’ve triaged calls or managed confidential documents, as these are key aspects of the role.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and resilience. Practice how you would respond to emotionally challenging situations, as this role requires sensitivity and empathy. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This could be about the team dynamics, the tools they use for administrative tasks, or how they support career progression. It shows you’re engaged and thinking about how you can fit into their team.