At a Glance
- Tasks: Handle public complaints and feedback, ensuring fair and timely responses.
- Company: Herefordshire Council, dedicated to improving community services.
- Benefits: Flexible part-time hours, competitive salary, and a commitment to equality.
- Other info: Permanent position with opportunities for personal and professional growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience with CRM systems and strong communication skills required.
The predicted salary is between 29700 - 36300 £ per year.
Herefordshire Council is seeking a thoughtful Complaints Officer to join the Governance and Law Team in Hereford.
You will handle complaints, information requests and feedback from the public, ensuring timely, fair responses and opportunities for service improvement.
The role requires experience with CRM systems, strong communication skills and a commitment to equality and inclusion.
The position is permanent and part-time (16 hours) with a pro rata salary range noted.
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Public Service Complaints Officer (Part-Time, Flexible) in Hereford employer: Herefordshire Council
Herefordshire Council is an excellent employer, offering a supportive work culture that prioritises the well-being of both employees and the families they serve. With a strong focus on professional development, staff have access to ongoing training and growth opportunities, making it a rewarding place to build a career in social care. Located in a vibrant community, employees benefit from a collaborative environment where their contributions directly impact the lives of vulnerable children and families.
