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- Tasks: Be the first point of contact for clients and support their healthy lifestyle journey.
- Company: Join a passionate team dedicated to improving community health and wellbeing.
- Benefits: Enjoy flexible working, generous annual leave, and career progression opportunities.
- Other info: Work in a vibrant community with strong cultural assets and support.
- Why this job: Make a real difference in people's lives while promoting healthy living.
- Qualifications: Experience in administration or customer service and a passion for health.
The predicted salary is between 25989 - 28142 ÂŁ per year.
Contract: Fixed Term until 31.03.2027
Location: Office based, History Store, 58 Friars Street, Hereford. HR4 0AS
Hours: 37 Full time/Part time/Job Share will be considered.
Salary: HC05 ÂŁ25,185 - ÂŁ28,142
Closing date: Thursday 30th April 2026
Interviews: Monday 11th May 2026
Introduction
Do you want to make a difference to the health and wellbeing of your community? We are looking for passionate and driven individuals to join our Talk Community Healthy Lifestyle Team. The service provides integrated behaviour support for smoking cessation, weight management, alcohol reduction, physical activity, all embedded in sustainable behaviour change and positive wellbeing. This is an exciting opportunity to play a key role in helping residents access the right healthy lifestyle support at the right time. You’ll be the first point of contact for clients, health professionals and partners—making a real difference every day.
What will you be doing?
- Be the welcoming first point of contact for clients, handling enquiries by phone, email and face‑to‑face.
- Process incoming referrals and manage confidential client records.
- Schedule appointments and support the day‑to‑day coordination of the service.
- Deliver evidence‑based Very Brief Advice (VBA) to help people understand their support options.
- Support Health Trainers with group sessions, materials and venue bookings.
- Assist with monitoring, data collection and report preparation.
- Organise meetings, take minutes and coordinate follow‑up actions.
- Help with events, outreach activities, and community engagement.
- Maintain stocks of leaflets, resources and materials.
- Process purchase orders, invoices and basic financial tasks in line with council policy.
- Carry out general administrative duties including word processing, Excel‑based data entry, scanning and filing.
- Ensure compliance with data protection and safeguarding procedures.
About You
- Is passionate about leading a healthy lifestyle.
- Is able to take initiative and enjoys keeping things running smoothly.
- Has experience in administration, customer service or business support.
- Has competent IT and health literacy skills.
- Is confident communicating with a wide range of people.
- Can stay organised, manage competing priorities and pay close attention to detail.
- Works well both independently and as part of a team.
- Is proactive, flexible and able to adapt to changing service needs.
- Is passionate about supporting people to improve their health and wellbeing.
- Can occasionally support events outside normal office hours.
We Offer
- Salary range of ÂŁ25,989 - ÂŁ28,142
- Enrolment in the Local Government Pension Scheme (LGPS)
- Career progression: clear pathways to progress
- Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum during the request period.
- Flexible working: including the potential for job‑sharing, part-time hours and agile working.
- Employee Assistance Programme: 24/7 access to support and counselling.
- Payment of professional membership fees (based on role requirements).
- Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.
Why Choose Us?
You will probably have heard a lot about how beautiful it is in terms of countryside and open spaces (and it is!) but there is so much more going on here, including world‑class cultural assets like the Mappa Mundi, vibrant theatres and a thriving food and drink sector. One of Herefordshire’s biggest assets is the strong and diverse communities. Our Talk Community approach brings that together supporting people to help themselves, encouraging them to help their communities and identifying how communities can help individuals. Our ambitious transformation programme aims to further build on this to offer an all‑age approach. We’re excited about the potential of what we can achieve for the benefit of all residents of Herefordshire, stronger together and building brighter futures.
Reasonable Adjustments
Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme. Those who indicate in their application that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant. Those who indicate in their application that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.
Commitments, Covenants and Statutory Obligations
We take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all of our staff, visitors and volunteers to share in this commitment.
Healthy Lifestyle Service Navigator employer: Herefordshire Council
Contact Detail:
Herefordshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Healthy Lifestyle Service Navigator
✨Tip Number 1
Get to know the organisation! Research their values and mission, especially around health and wellbeing. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend community events. This can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your communication skills! As a Healthy Lifestyle Service Navigator, you'll be the first point of contact for clients. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're keen on joining our team and contributing to the community's health and wellbeing.
We think you need these skills to ace Healthy Lifestyle Service Navigator
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for promoting healthy lifestyles shine through. We want to see how passionate you are about making a difference in the community!
Tailor Your Experience: Make sure to highlight any relevant experience in administration or customer service. We’re looking for individuals who can handle enquiries and manage client records smoothly, so show us how you've done this before!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your skills and experiences without wading through unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Herefordshire Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Healthy Lifestyle Service Navigator role. Familiarise yourself with the key responsibilities and how they contribute to community health. This will help you articulate how your skills and experiences align with what they're looking for.
✨Show Your Passion for Health
Since this role is all about promoting healthy lifestyles, be prepared to share your own experiences and passion for health and wellbeing. Whether it's through personal stories or professional experiences, showing genuine enthusiasm can set you apart from other candidates.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle various situations. Think of examples where you've successfully managed client interactions or administrative tasks. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Ask Insightful Questions
At the end of the interview, you'll likely have a chance to ask questions. Prepare thoughtful queries about the team dynamics, community engagement strategies, or how success is measured in this role. This shows your interest and helps you gauge if the organisation is the right fit for you.