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- Tasks: Provide exceptional customer service and support administrative duties in a dynamic team.
- Company: Herefordshire Council, dedicated to community wellbeing and support.
- Benefits: Flexible hours, pension scheme, and generous annual leave.
- Other info: Great opportunity for career growth in a flexible working environment.
- Why this job: Join a supportive team and make a difference in your community.
- Qualifications: Strong organisational skills and proficiency in IT systems.
The predicted salary is between 25989 - 28142 £ per year.
Herefordshire Council is looking for an experienced Business Support Officer to join the Community Wellbeing Business Support team. This role focuses on providing exceptional customer service and supporting various administrative duties, including call triaging, documentation management, and meeting coordination.
Candidates should have strong organizational skills and proficiency in IT systems.
Salary ranges from £25,989 to £28,142, with benefits including a pension scheme, flexible working, and extensive annual leave.
Customer-Focused Admin & Support Officer — Flexible Hours employer: Herefordshire Council
Contact Detail:
Herefordshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer-Focused Admin & Support Officer — Flexible Hours
✨Tip Number 1
Make sure you research Herefordshire Council and their Community Wellbeing team. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about exceptional customer service, think of examples from your past experiences where you’ve gone above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to get insights about the company culture and the team. It could give you an edge in your application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer-Focused Admin & Support Officer — Flexible Hours
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in providing exceptional customer service. We want to see how you've gone above and beyond to support customers in previous roles, so share specific examples that showcase your skills.
Organise Your Application: Just like in the role, organisation is key! Structure your application clearly, using headings and bullet points where necessary. This will make it easier for us to see your qualifications and experience at a glance.
Tailor Your CV and Cover Letter: Don’t just send a generic CV! Tailor your application to match the job description. We love seeing candidates who take the time to align their skills and experiences with what we’re looking for in the Customer-Focused Admin & Support Officer role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application goes directly to us, making it easier for us to review your details and get back to you!
How to prepare for a job interview at Herefordshire Council
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service principles. Be ready to share examples of how you've provided exceptional service in the past, especially in challenging situations. This will show that you understand the importance of customer satisfaction in the role.
✨Show Off Your Organisational Skills
Prepare to discuss how you manage multiple tasks and stay organised. Bring specific examples of how you've successfully coordinated meetings or managed documentation in previous roles. This will demonstrate your ability to handle the administrative duties required for the position.
✨Familiarise Yourself with IT Systems
Since proficiency in IT systems is key, make sure you know the common tools used in business support roles. If you have experience with specific software, be ready to talk about it. This will help you stand out as a candidate who can hit the ground running.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.