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- Tasks: Provide top-notch customer service and support various administrative duties.
- Company: Join Herefordshire Council's Community Wellbeing Business Support team.
- Benefits: Competitive salary, generous annual leave, flexible working, and career progression.
- Other info: Commitment to diversity and safeguarding, with support for applicants with disabilities.
- Why this job: Make a difference in the community while developing your skills in a supportive environment.
- Qualifications: Strong communication skills, organisational abilities, and comfort with IT systems.
The predicted salary is between 25989 - 28142 £ per year.
We are seeking an experienced and dynamic Business Support Officer to join our Community Wellbeing Business Support team at Herefordshire Council. This is a fantastic opportunity for a customer focused and highly organised individual.
Responsibilities
- Provide excellent customer service to staff and members of the public.
- Support with a wide range of administrative duties for teams across the Community Wellbeing Directorate.
- Typical day may include triaging and directing incoming calls, distributing confidential documentation, monitoring shared mailboxes, accurate minute taking, attending and coordinating budget approval and case collaboration meetings, and general administrative duties.
Commitment to Diversity and Safeguarding
- Disability Confident – applicants indicating a disability are supported.
- Armed Forces Covenant – applicants indicating an Armed Forces Veteran or Reservist.
- Herefordshire care leaver – applicants indicating they are a Herefordshire care leaver.
We are committed to safeguarding and promoting the welfare of children & young people and vulnerable adults. If you are offered this position, it will be subject to a Disclosure and Barring Service check.
Qualifications
- Customer-focused with excellent communication and customer service skills.
- Resilient and empathic, able to engage sensitively with emotionally challenging or distressing subject matter.
- Highly organised, able to manage multiple tasks and meet deadlines.
- Comfortable working in a fast-paced environment.
- Skilled in using a variety of IT systems and tools.
- Accurate and detail-oriented, especially when recording data in Excel.
- Highly numerate with confidence navigating financial figures and data.
Salary and Benefits
- Salary range: £25,989 - £28,142.
- Enrolment in the Local Government Pension Scheme (LGPS).
- Career progression: clear pathways to progress.
- Annual Leave: 31 days' annual leave (pro rata) plus bank holidays. Additional 10 days per annum can be purchased during the request period.
- Flexible working including potential for job-sharing, part-time hours, and agile working.
- Employee Assistance Programme: 24/7 access to support and counselling.
- Payment of professional membership fees (based on role requirements).
- Access to a range of retail, leisure, holiday and health benefits, including savings, cashback and discounts.
Business Support Officer employer: Herefordshire Council
Contact Detail:
Herefordshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Officer
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of your work or achievements to interviews. Whether it’s a project you managed or a problem you solved, tangible evidence of your abilities can really impress potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Business Support Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer service skills and organisational abilities. We want to see how your experience aligns with the role of a Business Support Officer!
Showcase Your Communication Skills: Since this role involves a lot of interaction, emphasise your communication skills in your application. Use clear and concise language to demonstrate your ability to engage with both staff and the public.
Highlight Your IT Proficiency: Mention any relevant IT systems and tools you’re familiar with, especially if you have experience with Excel or other data management software. We love seeing candidates who are tech-savvy and detail-oriented!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Herefordshire Council
✨Know Your Stuff
Before the interview, make sure you understand the role of a Business Support Officer. Familiarise yourself with the responsibilities listed in the job description, like triaging calls and minute-taking. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, think of specific examples from your past experiences where you've excelled in this area. Be ready to discuss how you handled challenging situations or provided support to colleagues and the public.
✨Get Organised
As a highly organised individual, demonstrate your ability to manage multiple tasks. You could mention tools or methods you use to stay on top of your workload, like prioritising tasks or using digital tools for organisation. This will highlight your fit for the fast-paced environment.
✨Be Ready for Scenario Questions
Prepare for scenario-based questions that may relate to emotionally challenging situations. Think about how you would approach sensitive topics with empathy and professionalism. This shows your resilience and ability to engage with difficult subject matter.