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- Tasks: Provide vital support to individuals in mental health crises via phone and face-to-face.
- Company: Join the compassionate Crisis Resolution Team at Herefordshire and Worcestershire Health and Care NHS Trust.
- Benefits: Enjoy 27 days leave, NHS pension, flexible working, and health and wellbeing opportunities.
- Why this job: Make a real difference in people's lives during their most vulnerable moments.
- Qualifications: Passion for mental health support and experience in crisis intervention preferred.
- Other info: Dynamic team with opportunities for training, development, and career progression.
The predicted salary is between 36000 - 60000 £ per year.
It is an exciting time to join the Crisis Resolution Team as we embark on a new and innovative way of delivering crisis care in Worcestershire. Working for the Crisis Resolution Team means that no two days are the same. The service we provide is critical to those in a mental health crisis and helps enable specialist support from the onset.
You will answer calls from individuals or their family members via our dedicated urgent mental health helpline, providing support, advice and signposting to those experiencing a mental health or emotional crisis. You will also answer calls from a wide range of professionals via our dedicated professional referral line, helping ensure people get the right support as soon as they need it.
You will have the opportunity to support the clinical team members in conducting mental health assessments or providing bespoke crisis support to individuals, both over the phone and face-to-face. You will provide support to individuals who are detained under section 136 and being cared for in our designated place of safety.
We are looking for a motivated and passionate individual to join our Team. We are a dynamic and responsive team who strive to continuously develop and adapt to the needs of individuals, their families and carers in Worcestershire, providing compassionate and trauma-informed care when they are at their most vulnerable.
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.
Working Pattern: Shift pattern consists of days and waking nights over a 7‑day period including bank holidays, working 13 shifts over a 4-week period. The team is based in Worcester, but travel across the county may be required. Working in the Crisis Resolution Team will bring you variation each shift and provide regular opportunities for internal and external training and development, and we support and encourage career progression. We are flexible and supportive, and supervision and reflective practice are prioritised to ensure the wellbeing of staff is at the centre.
If this role interests you, get in touch. Please note the Trust will not routinely provide sponsorship to work for this role. In addition to meeting Home Office salary threshold, you must have the significant experience to be offered top of the pay band AND work a minimum of 35.5 hours per week.
Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites. We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
Benefits:
- 27 days leave plus bank holidays, increasing up to 33 days with long service
- Generous NHS pension and enhanced pay when you work unsocial hours
- Flexible and agile working opportunities
- Great maternity, paternity, and adoption support
- Wide range of supportive staff networks
- Health and wellbeing opportunities
Crisis Support Worker in Worcester employer: Herefordshire and Worcestershire Health and Care NHS Trust
Contact Detail:
Herefordshire and Worcestershire Health and Care NHS Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Crisis Support Worker in Worcester
✨Tip Number 1
Network like a pro! Reach out to people in the mental health field, especially those connected to crisis support. Attend local events or online webinars to meet potential colleagues and learn more about the role.
✨Tip Number 2
Practice your phone skills! Since you'll be answering calls from individuals in crisis, it’s crucial to sound calm and supportive. Role-play with friends or family to get comfortable with different scenarios.
✨Tip Number 3
Show your passion! When you get the chance to chat with interviewers, share why you’re drawn to crisis support work. Talk about any relevant experiences that highlight your empathy and commitment to helping others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our mission.
We think you need these skills to ace Crisis Support Worker in Worcester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for mental health shine through. We want to see why you care about supporting individuals in crisis and how your experiences have shaped this commitment.
Tailor Your Application: Make sure to tailor your application to the specific role of Crisis Support Worker. Highlight relevant skills and experiences that align with the job description, especially those related to crisis care and support.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with the Crisis Resolution Team.
How to prepare for a job interview at Herefordshire and Worcestershire Health and Care NHS Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Crisis Support Worker. Familiarise yourself with the mental health crisis services provided by the team and be ready to discuss how your skills align with their mission.
✨Showcase Your Empathy
In this role, compassion is key. Prepare examples from your past experiences where you've demonstrated empathy and support for individuals in distress. This will help you convey your suitability for providing trauma-informed care.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills in crisis situations. Think about how you would handle various scenarios, such as dealing with a distressed caller or coordinating with clinical teams.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, and how they support staff wellbeing. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.