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- Tasks: Support our Administration team with patient interactions and maintain a tidy surgery environment.
- Company: Hereford Medical Group, a caring and people-centred organisation.
- Benefits: Generous annual leave, NHS pension scheme, and employee discounts.
- Why this job: Join a dynamic team making a real difference in patient care.
- Qualifications: GCSEs in English and Maths, and experience in medical administration preferred.
- Other info: Flexible working hours and opportunities for professional development.
The predicted salary is between 12 - 13 £ per hour.
We are looking for a candidate to work part time (35 hours, Monday-Friday) and support our Administration team, based at Station Medical Centre. The applicant will need to have a keen eye for detail, ability to work to process, complete work efficiently and within KPIs, possess a good telephone manner, have good communication skills, and be a team player who can also work well independently.
Working Hours:
- Monday 08:30 - 12:30 | 1 Hr Lunch | 13:30 - 17:00
- Tuesday 09:00 - 13:00 | 1 Hr Lunch | 14:00 - 17:30
- Thursday 09:30 - 13:30 | 1 Hr Lunch | 14:30 - 18:00
- Friday 10:30 - 13:30 | 1 Hr Lunch | 14:30 - 18:00
Main duties of the job:
- Ensure that all contacts from patients and third parties, over the telephone and electronically, are greeted in a friendly helpful manner and handled courteously, efficiently and confidentially at all times.
- Ensure that all requests and enquiries are handled courteously, efficiently and in line with practice policies and procedures.
- Ensure that the filing and recording of patient information both electronic and manual is promptly handled with care and in line with practice policies and procedures.
- Help to ensure that the surgery premises are kept safe and tidy at all times.
- Support the clinicians in their role.
- Alert a supervisor or manager to any problems or concerns from staff or patients when necessary.
- Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
About us:
Hereford Medical Group is a large General Practice Surgery providing care for patients living in and around Hereford City. We work across 5 sites with our primary site being a newly purpose built surgery located in Hereford. We are a people centered organisation, caring for a population of approximately 49,000 patients and employing approximately 180 permanent staff in addition to trainees. We place great value on our staff and offer many employee benefits, such as:
- 25 to 30 days annual leave entitlement in addition to bank holidays, depending on service (pro rata for part-time staff).
- On-site Occupational Health Services and support.
- Cycle to Work Scheme.
- Access to a generous NHS pension scheme with 14.38% employer contribution.
- Specsavers eVoucher once per year.
- Access to the Blue Light extensive discount scheme.
Our mission is to provide high quality and compassionate primary care.
Job responsibilities:
Please see the attached Job Description and Person Specification for further information regarding this role. If you have any further questions or wish to arrange an informal discussion regarding this role, please don’t hesitate to get in touch.
Person Specification:
Qualifications:- A good standard of general education, including English and Maths at GCSE level or equivalent.
- A demonstrable commitment to professional development.
- European Computer Driving Licence - ECDL.
- An understanding, acceptance and adherence to the need for strict confidentiality.
- Ability to use own judgement, resourcefulness and common sense.
- Ability to work as part of an integrated multi-skilled team.
- Pleasant and articulate.
- Able to work under pressure.
- Able to work in a changing environment.
- Able to use own initiative.
- Experience of dealing with medical paperwork.
- Experience of working with computer packages.
- Experience of EMIS clinical system.
- Experience of working in a GP practice or other primary care environment.
- Experience of working in a public reception environment.
- Experience of telephone switchboard operation.
- Ability to work without direct supervision and determine own workload priorities.
- Flexibility of working hours - able to work at the desired times and HMG locations.
- Experience of Primary Care.
£12.21 an hour, £12.21 to £12.60/hour after probationary period.
Medical Administrator in Hereford employer: Hereford Medical Group
Contact Detail:
Hereford Medical Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Administrator in Hereford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hereford Medical Group. Understand their values and mission, and think about how you can contribute to their goal of providing high-quality care.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to medical administration. Think about examples from your past experiences that showcase your attention to detail and ability to work under pressure.
✨Tip Number 3
Show off your communication skills! During the interview, be friendly and articulate. Remember, they’re looking for someone who can handle patient interactions with care and professionalism.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Hereford Medical Group.
We think you need these skills to ace Medical Administrator in Hereford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Medical Administrator role. Highlight your attention to detail, communication skills, and any relevant experience in a medical or administrative setting. We want to see how you fit into our team!
Show Off Your Skills: Don’t be shy about showcasing your skills! If you’ve got experience with EMIS or handling medical paperwork, let us know. We’re looking for someone who can hit the ground running, so make those skills pop in your application.
Be Professional Yet Friendly: Remember, we value a friendly and helpful attitude. When writing your application, keep it professional but don’t forget to let your personality shine through. We want to see that you can project a positive image, just like you would when greeting patients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our organisation there!
How to prepare for a job interview at Hereford Medical Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Medical Administrator inside out. Familiarise yourself with the key responsibilities mentioned in the job description, like handling patient enquiries and maintaining confidentiality. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since good communication is crucial for this role, practice how you articulate your thoughts. You might be asked to demonstrate your telephone manner or how you would handle a difficult patient. Role-play with a friend or family member to get comfortable with these scenarios.
✨Be Detail-Oriented
Highlight your keen eye for detail during the interview. You could mention past experiences where your attention to detail made a difference, especially in handling medical paperwork or patient records. This will reassure them that you can manage their processes efficiently.
✨Team Player Vibes
Emphasise your ability to work both independently and as part of a team. Share examples of how you've collaborated with others in previous roles, and how you can contribute positively to the Administration team at Hereford Medical Group. They want to see that you can fit into their people-centred culture.