At a Glance
- Tasks: Welcome visitors and coordinate engaging activities at Hereford Cathedral.
- Company: Join the historic and inclusive team at Hereford Cathedral.
- Benefits: Enjoy 33 days holiday, staff discounts, and a supportive work environment.
- Other info: Flexible hours with opportunities for professional development and community engagement.
- Why this job: Make a difference in visitor experiences while working in a beautiful setting.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 23427 - 23427 £ per year.
Hereford Cathedral is recruiting a Visitor Engagement Assistant to join its Visitor Engagement Team on a 12-month fixed-term contract funded by the Cathedral Sustainability Fund.
This varied, people-focused role will support the cathedral’s ministry of welcome and help provide an excellent, inclusive experience for visitors, pilgrims, volunteers and group organisers.
Working closely with the Visitor Engagement Manager, you will welcome visitors, support the Box Office Desk, assist with ticket sales and bookings, coordinate group visits and visitor activities, and help keep visitor areas and information well presented.
You will also support volunteers on duty, including Guides, Museum Volunteers and Welcomer Volunteers, through rotas, communication and day-to-day guidance.
The post is 19.5 hours per week on an alternate-week pattern: 10:00–17:00 Wednesday, Thursday and Saturday one week, then 10:00–17:00 Tuesday, Wednesday and Thursday the next.
Occasional evening or weekend work may be required, with time off in lieu for agreed overtime.
Salary is £23427 (FTE) per annum, with an 8% employer pension contribution.
Benefits include 33 days’ holiday inclusive of bank holidays (FTE), an Employee Assistance Programme, free parking subject to availability, staff discounts, a historic working environment, supportive colleagues and CPD opportunities.
We are looking for someone with customer service, visitor-facing or hospitality experience, excellent communication and organisational skills, confidence using Microsoft Office, accuracy, reliability and a commitment to the cathedral’s values of love, grace, integrity and service.
Volunteer, heritage, cultural or booking-system experience would be an advantage.
Appointment is subject to a six-month probation period, two satisfactory references, proof of right to work in the UK and a satisfactory standard DBS check.
Hereford Cathedral is an Equal Opportunities employer.
Visitor Engagement Assistant employer: Hereford Cathedral
Hereford Cathedral is an exceptional employer, offering a unique opportunity to work in a historic and culturally rich environment. With a strong commitment to employee well-being, the role of Visitor Engagement Assistant provides generous benefits such as 33 days of holiday, an 8% pension contribution, and opportunities for professional development. The supportive work culture fosters collaboration and inclusivity, making it an ideal place for individuals passionate about delivering outstanding visitor experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Engagement Assistant
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
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With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
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Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Visitor Engagement Assistant
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Hereford Cathedral
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Hereford Cathedral. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
