At a Glance
- Tasks: Ensure safety and security for everyone while monitoring CCTV and managing emergencies.
- Company: Join a dynamic security team at Here East with a focus on service excellence.
- Benefits: Earn £15.70 per hour with opportunities for professional growth and development.
- Other info: Flexible, fast-paced environment with a strong emphasis on teamwork and communication.
- Why this job: Be part of a crucial role that makes a real difference in people's safety.
- Qualifications: SIA Door Supervisor license and experience in a Control Room environment required.
The predicted salary is between 13 - 16 € per hour.
Reports To: Head of Security & Infrastructure, Security Account Manager, Security Shift Manager
Job type: 42 hours per week
Salary: £15.70 per hour
Overview
Provide a safe and secure environment for all staff, tenants, visitors, students and contractors, following instructions from Control Room Supervisor and the designated Shift Manager. Be able to lead with a service excellence approach to all customers in line with the site Assignment Instructions and Standard Operating Procedures.
Duties
- Service excellence to all customers.
- Monitor and operate CCTV systems, conducting CCTV patrols in compliance with GDPR best practices.
- Fire panel management, responding to activations, and assisting with fire evacuations.
- Maintain logs and documentation, including fire log books and digital reporting systems (E-DOB, Genetec, Datastation, EverBridge, SharePoint, Locale and more).
- Manage team deployment timetable, ensuring Officers are assigned to key areas and respond to incidents when required.
- Complete accurate reports and incident documentation to a high standard.
- Emergency response.
- First Aid and First Responder duties.
- Fire Marshal and refuge assistance duties.
- Remaining flexible to last-minute requests and proactive.
- Perform Security Officer duties when required.
Knowledge / Skills / Experience
- Valid SIA Door Supervisor license.
- ACT Awareness certificate (completed within last 12 months).
- ACT Security certificate (completed within last 12 months).
- Be confident you can undertake 100% of all specific duties.
- Minimum of 1 year experience in a Control Room environment.
- Strong written and spoken English.
- Strong incident report and writing skills.
- Knowledge (or previous experience) of Genetec systems.
- Valid Fire Marshal certificate.
- Excellent levels of customer service, communication & attention to detail at all times.
- Proactive and organised.
- Strong IT skills (Microsoft Word, Outlook & Excel) and telephony skills.
- Strong problem-solving and prioritisation skills.
- Flexible in approach to daily duties and additional events or taskings.
- Adaptable to new ways of working in a dynamic, fast-paced environment.
- Team player who works well with others.
Control Room Operator employer: Here East
At Here East, we pride ourselves on fostering a dynamic and inclusive work environment where every Control Room Operator plays a vital role in ensuring safety and security for our diverse community. With a strong emphasis on service excellence, ongoing training opportunities, and a supportive team culture, we empower our employees to grow and thrive in their careers while enjoying the unique advantages of working in a vibrant location that champions innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Control Room Operator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to control room operations. We recommend role-playing with a friend to boost your confidence and get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Bring along examples of your incident reports or any relevant documentation you've managed in previous roles. This will demonstrate your attention to detail and organisational skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Here East.
We think you need these skills to ace Control Room Operator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in a Control Room environment and showcases your strong written and spoken English skills. We want to see how your background aligns with the specific duties mentioned in the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Control Room Operator role. Mention your customer service excellence and any relevant certifications like your SIA Door Supervisor license.
Showcase Your Skills:Don’t forget to highlight your IT skills, especially with Microsoft Word, Outlook, and Excel. We’re looking for someone who can manage logs and documentation effectively, so make sure to mention any experience you have with digital reporting systems.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the recruitment process!
How to prepare for a job interview at Here East
✨Know Your Stuff
Make sure you’re familiar with the job description and the specific duties of a Control Room Operator. Brush up on your knowledge of CCTV systems, fire panel management, and incident reporting. Being able to discuss these topics confidently will show that you’re serious about the role.
✨Showcase Your Customer Service Skills
Since service excellence is key in this role, prepare examples of how you've provided outstanding customer service in the past. Think about situations where you’ve gone above and beyond to help someone, as this will demonstrate your commitment to the role.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle various emergency situations or incidents. Prepare by thinking through potential scenarios related to security and safety, and practice articulating your thought process clearly. This will highlight your problem-solving skills and ability to stay calm under pressure.
✨Demonstrate Team Spirit
As a Control Room Operator, you’ll need to work closely with others. Be ready to discuss your experience working in teams and how you contribute to a positive team environment. Share examples of how you’ve collaborated effectively with colleagues in previous roles.
