At a Glance
- Tasks: Support and optimise SaaS platforms like HubSpot, Contractbook, and Skipso.
- Company: Join a dynamic consulting-led company focused on innovation and growth.
- Benefits: Competitive salary, annual bonus, generous pension, private healthcare, and 25 days holiday.
- Other info: Opportunity for career growth in a supportive and collaborative team.
- Why this job: Blend technical problem-solving with stakeholder engagement in a fast-paced environment.
- Qualifications: Experience with SaaS platforms, API integrations, and strong Power BI skills required.
The predicted salary is between 38000 - 45000 £ per year.
We are seeking an experienced and detail‑oriented Application Support Engineer to support, configure, and optimise a suite of SaaS platforms including HubSpot, Contractbook, and Skipso. This role is critical to ensuring our internal systems and client‑facing tools operate efficiently, integrate seamlessly, and evolve with business needs. You will take ownership of platform configuration, troubleshooting, system improvements, and API integrations, working closely with operations, delivery teams, and external vendors. This is an excellent opportunity for someone who enjoys blending technical problem‑solving, process improvement, and stakeholder engagement within a fast‑paced, consulting‑led environment.
What You'll Do
- Provide day‑to‑day support across SaaS platforms including HubSpot, Contractbook, and Skipso
- Troubleshoot system issues, identify root causes, and implement timely fixes
- Manage user access, permissions, and system configurations
- Monitor system performance and proactively identify risks or inefficiencies
- Configure and optimise workflows, pipelines, templates, and automation within SaaS tools
- Support ongoing system enhancements aligned to business processes and growth
- Maintain documentation of configurations, processes, and changes
- Design, implement, and maintain integrations between platforms using APIs and middleware/tools (e.g. Zapier, Make)
- Collaborate with internal stakeholders to translate operational requirements into technical solutions
- Ensure data consistency and integrity across integrated systems
- Develop and maintain Power BI dashboards to provide operational and commercial insights
- Work with stakeholders to define reporting requirements and KPIs
- Ensure high‑quality data management practices across all systems
- Act as a key point of contact between technical and non‑technical teams
- Support onboarding and training of users across platforms
- Work with external vendors and support teams where required
Your Skills
- Essential – Proven experience in an Application Support, Systems Administrator, or similar role
- Strong hands‑on experience with HubSpot (CRM configuration, workflows, pipelines)
- Experience working with SaaS platforms such as Contractbook, Skipso, or similar tools
- Demonstrable experience with API integrations and automation tools
- Strong Power BI skills (dashboard creation, data modelling, reporting)
- Experience troubleshooting system and integration issues
- Excellent problem‑solving skills and attention to detail
- Strong communication skills, with the ability to work across technical and non‑technical stakeholders
- Highly organised with a strong attention to detail
- Proactive and solutions‑focused mindset
- Comfortable managing multiple systems and priorities
- Collaborative and approachable, with a strong service orientation
- Keen interest in continuous improvement and system optimisation
- Familiarity with iPaaS tools (e.g. Zapier, Make, Workato)
- Basic scripting or coding experience (e.g. Python, JavaScript)
- Experience working in a consulting or professional services environment
- Understanding of CRM, contract management, or innovation platform workflows
Your Experience
- Experience working in an innovation / startup / venture environment. Ideally with proven experience working on projects or programmes
- Good understanding of innovation, collaboration and project management practices, tools, and methodologies
- Experience working with multiple stakeholders, such as startups and corporate clients, but also understanding the practicalities of working in a small and growing company
- Experience processing and presenting high volumes of data
- Experience configuring and maintaining Power BI dashboards, including managing data sets, updating visualisations, and supporting end users
- Experience contributing to the rollout, testing, or adoption of new tools, templates, or digital workflows
Who You Are
- Ability to thrive in ambiguous scenarios
- Ability to work in a high‑pace environment
- Energised by the challenges and opportunities presented working for a high‑growth company
- A highly effective communicator with strong interpersonal skills and the ability to interact with a range of stakeholder groups
- Team player and motivated self‑starter
- Needs the ability to manage and influence through both face‑to‑face and virtual team environments
- UK Passport required (dual nationality considered)
- SC clearance is required for this role
Benefits
- Salary: £38,000 – £45,000 depending on skills and experience
- Annual bonus scheme
- A generous pension scheme (with a company contribution of up to 10%)
- Private healthcare, life assurance and critical illness cover
- 25 days holiday plus bank holidays
- Volunteering day
Plexal is an equal opportunities employer and we actively encourage applicants from individuals from all backgrounds. We are a Disability Committed employer and are willing to make reasonable adjustments throughout the recruitment process.
Application Support Engineer employer: Here East
Plexal is an exceptional employer that fosters a dynamic and inclusive work culture, perfect for an Application Support Engineer looking to thrive in a fast-paced, consulting-led environment. With a strong focus on employee growth, we offer comprehensive benefits including a competitive salary, generous pension contributions, and private healthcare, alongside opportunities for continuous improvement and collaboration with diverse stakeholders. Our commitment to innovation and support for personal development makes Plexal an ideal place for those eager to make a meaningful impact while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Application Support Engineer role.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and understanding the SaaS platforms mentioned in the job description. We recommend doing mock interviews with friends or using online resources to get comfortable discussing your experience with HubSpot, Contractbook, and Skipso.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to share specific examples of how you've tackled system issues or improved processes in previous roles. We want to see that proactive mindset in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Application Support Engineer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with SaaS platforms like HubSpot, Contractbook, and Skipso. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Problem-Solving Skills:In your application, give us examples of how you've tackled technical issues in the past. We love candidates who can demonstrate their troubleshooting prowess and attention to detail, especially when it comes to system integrations and API work.
Highlight Collaboration Experience:Since this role involves working closely with various teams, make sure to mention any experience you have in collaborating with both technical and non-technical stakeholders. We’re looking for team players who can communicate effectively across different groups.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Here East
✨Know Your SaaS Platforms
Familiarise yourself with HubSpot, Contractbook, and Skipso before the interview. Understand their functionalities, common issues, and how they integrate with other systems. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully troubleshot system issues or optimised workflows. Be ready to discuss specific challenges you faced, the steps you took to resolve them, and the positive outcomes that resulted. This demonstrates your hands-on experience and analytical thinking.
✨Communicate Effectively
Practice explaining technical concepts in simple terms. Since you'll be working with both technical and non-technical stakeholders, being able to bridge that gap is crucial. Consider role-playing with a friend to refine your communication style and ensure clarity.
✨Highlight Your Continuous Improvement Mindset
Be prepared to discuss how you've contributed to system enhancements or process improvements in previous roles. Share your thoughts on how you stay updated with industry trends and tools, like iPaaS solutions or Power BI, to show your commitment to ongoing learning and optimisation.
