At a Glance
- Tasks: Lead global customer success and onboarding, defining standards and achieving performance metrics.
- Company: Join Herdwatch, a dynamic SaaS company focused on customer satisfaction.
- Benefits: Competitive salary with performance bonuses and opportunities for career growth.
- Other info: Work from the UK office in a strategic leadership role.
- Why this job: Make a real impact by enhancing customer experiences and driving team success.
- Qualifications: Experience in SaaS, team management, and developing effective onboarding processes.
The predicted salary is between 80000 - 100000 £ per year.
Herdwatch is seeking a Head of Customer Success to lead the global CS and onboarding function from the UK office. This strategic role involves owning the complete CS process, defining standards, and leading the team to achieve key performance metrics.
The ideal candidate will have experience in a SaaS environment, successful management of team leads, and a proven record of developing onboarding processes to enhance customer satisfaction and retention.
Competitive salary plus performance bonuses offered.
Head of Customer Success & Onboarding (Global) employer: Herdwatch
Herdwatch is an exceptional employer that prioritises employee growth and satisfaction, offering a dynamic work culture where innovation thrives. Based in the UK, we provide competitive salaries, performance bonuses, and a collaborative environment that empowers our team to excel in their roles while making a meaningful impact in the SaaS industry.
