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- Tasks: Lead impactful CRM campaigns and work directly with clients to drive results.
- Company: Join a fast-growing agency transforming brand-customer connections.
- Benefits: Enjoy remote flexibility, direct access to leadership, and fast-track career growth.
- Why this job: Make a real impact in your marketing career with creative control and ownership.
- Qualifications: 1-3 years in marketing, strong copywriting skills, and experience with CRM tools.
- Other info: Collaborate in a dynamic environment with opportunities for learning and development.
The predicted salary is between 28800 - 48000 £ per year.
This fast-growing CRM and retention marketing agency is shaking up the way brands connect with their customers. Part of a wider marketing group, they partner with ambitious clients across a range of sectors to deliver CRM strategies that genuinely move the needle.
If you're early in your career and looking to break out of rigid approval chains and boxed-in roles, this is your opportunity to take the lead, make a real commercial impact, and work directly with senior stakeholders – without the red tape.
Role & ResponsibilitiesAs a CRM Specialist, you'll hit the ground running – delivering high-impact campaigns, working closely with clients, and playing a key role in strategy development. You'll manage multiple accounts and be involved in every stage of the process, from ideation through to execution and optimisation.
In this role, you'll:
- Develop and execute full-funnel CRM strategies across email, automation, and retention channels
- Write conversion-focused email copy and design engaging templates that people want to open
- Use tools like Klaviyo (and others) to build workflows that drive retention, engagement, and revenue
- Report on campaign performance using real data to demonstrate impact and drive improvements
- Present directly to clients and contribute to wider business and campaign strategy
- Explore additional channels such as SMS and push notifications, where relevant
- Embrace AI tools to work more efficiently and creatively
You'll work directly with the agency's founder – your ideas won't just be heard, they'll be implemented.
Your Skills & ExperienceYou're likely 1-3 years into your marketing career, and you've already got a solid understanding of what makes CRM campaigns succeed. You're ready for more ownership and more creative control.
You'll need:
- Proven experience delivering results through CRM/email marketing campaigns
- Excellent English language skills – both written and verbal – for client-facing communication
- Strong copywriting and email design instincts, with a commercial focus
- Hands-on experience with platforms like Klaviyo (others welcome too)
- Strong time management and multitasking abilities
- Familiarity with AI tools and a mindset that embraces smarter working
- Bonus points for experience with SMS, push notifications, or mobile CRM
Fully remote role with genuine flexibility over how and where you work. Direct access to the founder and senior team – no layers of management. Fast-track career growth with exposure to high-level strategy and major clients. L&D support, regular socials, and team meetups.
CRM Specialist - #3261994 in London employer: Herd Digital
Contact Detail:
Herd Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Specialist - #3261994 in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend virtual events, and connect with potential colleagues on LinkedIn. The more connections you make, the better your chances of landing that CRM Specialist role.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best CRM campaigns and email designs. This will give you an edge when presenting to clients and demonstrate your hands-on experience with tools like Klaviyo.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to CRM strategies. Be ready to discuss how you've used data to drive improvements in past campaigns – this is key for impressing senior stakeholders!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace CRM Specialist - #3261994 in London
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your experience with CRM and email marketing in your application. We want to see how you've delivered results in the past, so don’t hold back on those success stories!
Tailor Your Application: Take a moment to customise your CV and cover letter for this role. Mention specific tools like Klaviyo and any relevant campaigns you've worked on. This shows us you’re genuinely interested and have done your homework.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate good communication skills, so let your personality shine through while keeping it professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Herd Digital
✨Know Your CRM Tools
Make sure you’re familiar with platforms like Klaviyo and any other CRM tools mentioned in the job description. Brush up on how to create workflows and report on campaign performance, as this will likely come up during your interview.
✨Showcase Your Copywriting Skills
Prepare examples of your best email copy and design work. Be ready to discuss how your writing has driven engagement and conversions in past campaigns. This is a key part of the role, so demonstrating your skills here will set you apart.
✨Understand the Company’s Clients
Research the types of clients the agency works with and think about how you can contribute to their CRM strategies. Being able to discuss specific industries or campaigns will show that you’re proactive and genuinely interested in the role.
✨Embrace AI and Innovation
Since the role involves using AI tools, be prepared to discuss how you’ve used technology to enhance your marketing efforts. Share any innovative ideas you have for integrating AI into CRM strategies, as this will demonstrate your forward-thinking approach.
