Client Services Account Manager

Job Title: Digital Client Services Account Manager Have you got what it takes to succeed The following information should be read carefully by all candidates. Location: Remote (Bristol based office for those local) Salary: £40,000 – £50,000 The Company A leading digital agency specialising in SEO and content marketing, this organisation has experienced rapid growth over the past few years. Working with globally recognised clients across the SaaS and tech industries, the company is known for its data-driven strategies and commitment to delivering measurable results. With a remote-first approach and a strong emphasis on work-life balance, the organisation fosters a supportive and innovative environment where team members can thrive. Role & Responsibilities As a Client Services Account Manager, you will play a pivotal role in managing relationships with key clients, primarily within the SaaS and tech sectors. Acting as a trusted advisor, you’ll collaborate closely with internal teams to ensure client satisfaction, growth, and the delivery of high-quality results. Key Responsibilities: Manage a portfolio of 5–10 clients, representing approximately £60,000–£120,000 in total revenue per month. Build and nurture strong client relationships, acting as the main point of contact. Collaborate with SEO Managers and other specialists to deliver on client objectives. Identify opportunities for upselling services and increasing client spend. Oversee contract renewals and ensure client retention. Monitor and report on performance, providing actionable insights to clients. Your Skills & Experience 2–5 years of experience in client or account management within an agency setting. Demonstrated experience managing SaaS or tech industry clients. Strong understanding of SEO and digital marketing principles (desirable). Excellent communication and relationship-building skills. Proficient in project management tools (e.g., Asana) and Google Suite. Commercially savvy with the ability to juggle multiple priorities. Company Benefits Upsell commission scheme with potential earnings of £2,000–£4,000 per year. Nine-day fortnight (every other Friday off, paid). Informal flexitime: Work your hours between 7:30 am and 8:30 pm. £1,000 annual development budget. Option to work abroad for up to 6 months after 9 months of service. Enhanced maternity and paternity packages. 20 days of holiday + bank holidays + 3 paid days off between Christmas and New Year. Access to wellbeing resources, lifestyle discounts, and a cycle-to-work scheme. Remote working with access to the Bristol office or coworking spaces if required. This is an exciting opportunity to join a fast-growing agency where you’ll have the chance to make a real impact while benefiting from a supportive and flexible working culture.