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- Tasks: Manage IT systems and user access while supporting various projects.
- Company: Join Herbert Smith Freehills, a leading global law firm with a collaborative culture.
- Benefits: Enjoy a full-time role with opportunities for professional growth and development.
- Why this job: Be part of a dynamic team impacting user experience across international IT systems.
- Qualifications: Fast learner with systems administration experience; strong communication and problem-solving skills required.
- Other info: Experience in a law firm is a plus, but not essential.
The predicted salary is between 30000 - 42000 £ per year.
This role is part of the IT System Account Management Team. The UK team consists of 4 System Administrators and the Team Manager, with the Manager having the overall day to day responsibility of the team. The System Account Management UK based Team are responsible for the administration of the majority of the main IT systems and the access permissions across those systems. The team would be engaged in all projects that have a user impact, including upgrades to current systems or any they would support from go live. This would also include the creation or changes to system related process documentation. The team are responsible for both the Internal and External User Access Audits, working alongside IT Security.
The team works closely with the International IT teams across UK, EMEA, Asia and Australia via telephone, email, MS Teams and Service-Now to provide support where necessary. The role is varied and demanding, supporting a wide range of systems.
The ideal candidate needs to be a fast learner with awareness on how to maintain the firm's systems in accordance with the requirements of IT, the business and Risk/IT Security. They should have broad experience of systems administration and experience within the key tasks below:
- Active Directories and Exchange 2016 - Account Management and system access.
- MS Azure 0365 and Exchange Online - Account Management and system access.
- Experience of a Joiner/Leaver process.
- Experience with a Document management Tool (WorkSite).
- Experience of a time management system (Expert).
- Support of MS Teams.
- Knowledge of working with a call management tool (Service Now).
- Responding to support tickets ensuring a rapid response to all problems, issues and queries.
- Administration of systems such as DocuSign, GTM, Bighand, Google Gsuite, Jira and Interaction.
- Audit and update of the team's administration process documentation.
Key Performance Indicators:
- Can do attitude and proven track record of working on own initiative in a similar role.
- Administer and maintain the firm's systems in accordance with the needs of IT and the business.
- Good knowledge of a broad range of current systems.
- Experience of a law firm would be a distinct advantage, although not essential.
- Ability to work closely with others, but also self-motivated in managing their workload.
- Excellent verbal and written communication skills.
- ITIL knowledge.
Qualifications, Skills and Experience:
- The ideal candidate will be a fast learner with broad experience of systems administration.
- Good communication skills, pro-active problem-solving and ability to work in a team.
- Excellent interpersonal skills - including effective verbal and written communication and strong influencing and networking skills.
- Positive attitude towards customer service.
- Excellent planning and organisational skills, with a good attention to detail.
- Excellent understanding of customer needs and ability to deliver a high level of service.
- Flexible and pragmatic approach.
- Strong Team Work Skills and a can do attitude, focused on meeting deadlines and on high quality deliverables.
- Patience and ability to remain calm under pressure.
Systems Administrator (12 month FTC) employer: Herbert Smith Freehills
Contact Detail:
Herbert Smith Freehills Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Administrator (12 month FTC)
✨Tip Number 1
Familiarise yourself with the specific systems mentioned in the job description, such as Active Directory, MS Azure 0365, and Exchange Online. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of Herbert Smith Freehills on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your problem-solving skills and how you've handled support tickets in previous roles. Be ready to share specific examples that demonstrate your ability to remain calm under pressure and deliver high-quality service.
✨Tip Number 4
Showcase your understanding of IT security principles during your interactions with the hiring team. Given the role's focus on user access audits and data protection, demonstrating your awareness of these issues will highlight your suitability for the position.
We think you need these skills to ace Systems Administrator (12 month FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in systems administration, particularly with Active Directories, MS Azure, and Exchange. Use specific examples to demonstrate your skills in managing user access and supporting IT systems.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of the responsibilities outlined in the job description and how your background aligns with their needs, especially regarding communication and teamwork.
Showcase Relevant Skills: Emphasise your problem-solving abilities and experience with tools like ServiceNow and document management systems. Highlight any previous roles where you balanced day-to-day support with project work, as this is crucial for the position.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that your documents are well-structured and easy to read. A polished application reflects your attention to detail.
How to prepare for a job interview at Herbert Smith Freehills
✨Show Your Technical Skills
Make sure to highlight your experience with Active Directory, Exchange 2016, and MS Azure 0365 during the interview. Be prepared to discuss specific examples of how you've managed user accounts and system access in previous roles.
✨Demonstrate Problem-Solving Abilities
Prepare to share instances where you've successfully resolved technical issues or improved processes. This role requires a proactive approach to problem-solving, so showcasing your ability to think on your feet will impress the interviewers.
✨Emphasise Communication Skills
Since the role involves working closely with international teams, effective communication is key. Practice articulating your thoughts clearly and concisely, both verbally and in writing, as this will be crucial in your interactions with colleagues and clients.
✨Understand Security Principles
Familiarise yourself with data protection and IT security principles relevant to systems administration. Being able to discuss how you ensure compliance and protect sensitive information will demonstrate your awareness of the responsibilities that come with the role.
