Audio Visual Technician in London

Herbert Smith Freehills Kramer is a world-leading global law firm, where our ambition is to help you achieve your goals. Exceptional client service and the pursuit of excellence are at our core. We invest in and care about our client relationships, which is why so many are longstanding.

The Opportunity

The Audio-Visual Technician plays a key role in delivering high-quality AV services across a range of environments, including conference rooms, studios, and virtual platforms. This hands-on position involves setting up, operating, and maintaining a wide array of AV equipment, supporting live and recorded productions, and ensuring seamless delivery of webinars and hybrid events. The role also includes first-line technical support for clients, post-production editing, and collaboration with internal teams to produce engaging multimedia content. Success in this role requires strong technical expertise, creative problem-solving, excellent organisational skills, and a proactive, client-focused approach.

Audio Visual Operations

• Set up, program, operate, and maintain AV equipment across conference areas and meeting rooms.
• Equipment includes: video walls, AV control systems (e.g., Crestron), video conferencing solutions (e.g., Poly), PA systems, video cameras, studio lighting, sound engineering tools, video editing suites, and other similar equipment.

Studio & Video Production

• Work closely with clients to arrange and coordinate studio recordings, production timelines, and asset preparation.
• Set up studio environments including lighting and cameras; operate camera equipment in studio, green screen, and on-location settings.
• Use a variety of technical equipment including cameras, lighting, and teleprompters to record different video styles.
• Perform post-production using industry-standard video editing, motion graphics, and audio editing software (e.g., Adobe Premiere, After Effects, Audition, or equivalent).
• Manage and assemble raw footage, whether recorded in-house or provided by external sources.
• Apply colour correction, grading, chroma keying (e.g., Ultra Key or similar), and other post-production techniques.
• This editing role is critical, supporting the global distribution of training and client event media. Strong organisational and time management skills are essential.

Webinars

• Schedule and coordinate fully virtual and hybrid webinars for internal and client-facing events.
• Moderate and manage live sessions.
• Provide post-event activity reports and collaborate with registration teams.
• Experience with leading webinar and virtual meeting platforms (e.g., GoTo Webinar, Zoom, Microsoft Teams, or similar) is required.

Client Support & Maintenance

• Provide first-line support for clients using office productivity software (e.g., MS Office or similar) on personal devices such as phones, tablets (e.g., iPads), and laptops (e.g., Macs).
• Diagnose and resolve minor technical issues on the spot; escalate and arrange backup equipment as needed.
• Conduct routine maintenance and audits of AV equipment.
• Assist in sourcing and recommending new equipment, including supplier negotiations.

Additional Duties

• Produce and edit recordings for distribution via the global media server.
• Liaise with clients to plan production methods and editing requirements.
• Monitor Microsoft Teams performance and client feedback, and drive the development of an end-to-end video conferencing process.
• Perform other duties as assigned by the AV Team Leader or Department Manager.

Working Hours & Conditions

• 28 hours per week, office based, Monday to Thursday, on a rotating shift between 7am and 7pm.
• Overtime may be required for events and IT building upgrades, including evenings and weekends.
• Travel between sites is sometimes required.

Key Performance Indicators

• High level of client focus and attention to detail, with a demonstrated ability to act with diplomacy and maintain confidentiality.
• Excellent composure with the ability to prioritise and problem-solve under pressure.
• Punctual, reliable, and highly organised with exceptional attention to detail.
• Ability to work autonomously and make informed decisions.
• Flexible approach to resourcing and allocation of work.
• Proactive approach to planning and delegation of tasks and duties.
• Proven ability to communicate effectively within a high-performing team.
• Ability to influence and generate change through colleagues remotely.

Qualifications, skills and experience

• Strong technical proficiency with a wide range of audio-visual equipment.
• Solid experience in video, film, and sound editing and production.
• In-depth knowledge of multimedia and AV production tools and equipment.
• Experience in utilising computerised booking systems (e.g., RBS or similar).
• Proficiency with Poly Lens and Poly Cloud, or equivalent video conferencing management platforms.
• Ability to maintain accurate and up-to-date email, file, and departmental records.
• Skilled in writing progress reports, taking notes, and managing daily workflow diaries.
• Proficient in common office and presentation software (e.g., PowerPoint) and professional video editing tools (e.g., Adobe Premiere or equivalent).
• Working knowledge of multiple operating systems and platforms (e.g., Apple Mac) is advantageous.
• Awareness of electrical safety standards and best practices.
• Strong troubleshooting capabilities with a proactive approach to problem-solving.
• Creative mindset with the ability to contribute to engaging multimedia content.
• An innovative mindset, curious about AI and emerging technologies.

Team Office Operations

Working Pattern

Part time

Location

London

Contract type

Permanent Contract

Diversity & Inclusion

We are committed to attracting people from all backgrounds and creating a respectful and inclusive culture where everyone thrives. We see this as essential to our success, including our ability to innovate and achieve sustained high performance. This is a key part of our Values—Human, Bold, and Outstanding.