The Opportunity
Key responsibilities
- Submission of PDF and Ledes eBill files to 3rd party intermediaries, on behalf of all our global offices network
- Maintain the data held in various 3rd party intermediaries.
- Assist with the loading of all UK, US, EMEA and Asia timekeepers and associated rates in various 3rd party intermediaries.
- Analyse client electronic invoicing requests
- Act as a liaison between fee earners, business support teams, Business Finance, IT department, clients, and electronic invoicing intermediaries to help implement new electronic invoicing requests.
- Ensuring that invoices are raised correctly and in a timely basis (within the agreed Service Level Agreement) and are paid promptly by the client
- Understand clients billing and collection processes and ensuring that invoices are produced, submitted and collected in a manner which is appropriate for the Firm and client, which facilitates payment with minimum queries and time delay.
- Drafting & checking draft bills (breakdowns of proposed bills submitted for partner approval)
- Processing and collation of bills including time/disbursement write-offs, time/disbursement transfers/cancellations and reissues
- Assist with the development, enhancement and testing of the firm's billing systems and related tools, including electronic billing formats.
- Assist the Revenue Projects team with the documentation of procedures and working practices.
- Assist with running debtor statements- contacting clients and pursuing payments via email and phone.
- Client liaison- assisting in providing a full-service to an assigned group of clients.
- Arranging and attending client meetings to discuss eBilling requirements / issues / improvements.
- Understand the various electronic invoicing intermediaries and how they work with electronic invoicing requirements/policies.
- Reconciling matters both internally and via 3rd party intermediaries
- Provide 1st line support to the Business Finance Revenue teams, File Opening and Fee Earning community
Qualifications, skills and experience
- Over 3 years experience working within a legal ebilling role
- Advanced knowledge of commonly used 3rd party ebilling intermediaries
- Experience of Aderant Expert is preferred
- Excellent customer service orientation skills
- Competent IT skills, good working knowledge of Word, Excel and Outlook
- Suggests new ideas or ways of doing things in a confident, constructive and sensitive way
- Ability to analyse and interpret revenue data
Behavioural Competencies
- Enjoys working as part of a team in a ever-changing environment
- Enjoys being challenged and contributing with innovative ideas
- Attention to detail with a high level of accuracy
- Excellent communication skills
- Deadline focused and able to deliver within tight deadlines
- Ability to cope with conflicting demands and meet deadlines
- Exceptional communication and problem-solving skills are essential
- Promotes a collegiate environment, good team morale and a spirit of co-operation
- Inspire a learning and progressive environment through leading by example
- Ability to establish professional credibility
- Ability to use initiative and be pro-active; with a positive approach to ensuring the demands of the department are met
- Able to work in a challenging environment
- Enjoys working in a fast moving and changing environment
Team
Business Finance
Working Pattern
Full time
Location
London
Contract type
Permanent Contract
Diversity & Inclusion
We are committed to attracting people from all backgrounds and creating a respectful and inclusive culture where everyone thrives. We see this as essential to our success, including our ability to innovate and achieve sustained high performance. This is a key part of our Values—Human, Bold, and Outstanding.
