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- Tasks: Lead and innovate pitching systems to enhance collaboration and efficiency across the firm.
- Company: Join a prestigious legal services firm known for its commitment to excellence.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Why this job: Make a real impact by optimising pitching processes and driving innovation in a dynamic environment.
- Qualifications: Experience in data management, project management, and strong communication skills required.
- Other info: Be part of a global team focused on continuous improvement and best practices.
The predicted salary is between 48000 - 72000 £ per year.
Join to apply for the Pitching Systems Manager role at Herbert Smith Freehills Kramer. The Pitching Systems Manager will have a significant role in championing the Pitching Centre of Excellence and associated pitching systems with all internal stakeholders including Business Development, partners and fee earners.
Focusing on:
- Foundation (the firm's credentials system)
- QorusDocs (the firm's pitching system)
- The Pitching Hub (intranet)
Candidates will ideally be familiar with the processes and workflows related to pitching, and credentials capture or have similar transferrable experience, ideally in a professional services firm. Ensure the integrity, accuracy and usability of data across systems, including the pitching database, directories content, and pitch content libraries. Collaborate with BD, Knowledge, Compliance, and other internal teams to evolve pitching infrastructure and embed best practice. Support the rollout of new systems functionality, training, and user adoption across global offices.
Responsibilities
- Foundation and QorusDocs systems: Technical focused responsibilities – Being the Business Asset Owner (BAO) and assuming overall responsibility for the success of the systems, including defining and leading the vision for the pitching systems including alignment to business strategy, goals and wider firm objectives. Management of service enhancements to drive change, including defining the business outcomes and ensuring enhancements are prioritised effectively. Championing the pitching systems service with the IT and Business Finance leadership teams, including connections with upstream and downstream systems such as FPMS; representation of the pitching systems to ensure appropriate consideration of any system enhancements or issues.
- Strategy and innovation: Taking ownership of and overall responsibility for the innovation, strategic vision and future development, including leading integration between Legacy Kramer Levin and Legacy HSF systems and liaising with IT, Business Finance, HR, Brand and Marketing; setting the strategic vision and objectives for adoption and usage with the global BD leadership team, including KPIs; driving planned future development/changes (e.g., integration with the CV module and the external website).
- Service delivery: Managing user interfaces to ensure effective service provision globally; acting as Subject Matter Expert and ensuring connectivity to wider firm systems; leading vendor relationships and driving software improvements; designing and implementing processes and workflows to satisfy business outcomes; coordinating across business services to identify requirements and configure Foundation to deliver results; delivering training and supporting end users; guiding end users on leveraging pitching systems capabilities (credentials, CVs, directory submissions); driving process improvements; embedding best practice, infrastructure, systems, training and behaviours; reviewing market offerings and sharing knowledge; developing training materials with IT; delivering bespoke training as required; and leading regular communications on benefits to the business.
- Global support and quality: Leading global support operations across key pitching systems, ensuring seamless administration, incident management, and user access provisioning; providing strategic direction and QA for system synchronisation, reporting outputs, and service queue management (e.g., shared mailbox, ServiceNow); championing user experience through clear communications and intranet content and supporting rollout of new functionality.
- Directories and awards: Oversee the firmwide directories and awards information and usage within other pitching systems.
- Other management: Drive continuous improvement in how the firm captures, manages and leverages credentials, pitch content and directories data; maintain documentation of key processes and workflows and ensure they are communicated and understood across the business; provide regular reporting and insights to the Head of Pitching Centre of Excellence and other stakeholders.
Qualifications, skills and experience
- Keen understanding of data processes, systems, process optimisation and infrastructure management
- Demonstrated ability to manage relationships with IT teams and external technology vendors
- Experience of database configuration, data analysis and data management (ideal)
- Excellent project management skills, with the ability to deliver system improvements on time and within scope
- Strong communication and stakeholder engagement skills
- Analytical mindset with attention to detail and a commitment to data accuracy
- Ability to coach and support users across the firm in adopting new systems and processes
- Ability to liaise confidently and build relationships with people of all levels, using diplomacy and constructive challenge where appropriate
- Agile and adaptable, with a creative and proactive approach to problem-solving and continuous improvement
Key performance indicators
- Successful global engagement and optimisation of Foundation and Qorus
- Demonstrated improvement in efficiency and consistency of pitch-related processes
- Effective collaboration with IT and vendors, measured by issue resolution time and project delivery milestones
- Regular training and support provided to BD teams on system usage and best practices
- Contribution to the continuous improvement of pitching infrastructure, aligned with firmwide strategic goals
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Legal
Industries: Legal Services
Pitching Systems Manager in London employer: Herbert Smith Freehills Kramer
Contact Detail:
Herbert Smith Freehills Kramer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pitching Systems Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Herbert Smith Freehills Kramer on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can seriously boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into their pitching systems. Familiarise yourself with Foundation and QorusDocs, and think about how your experience aligns with their needs. Show them you’re not just a fit, but the perfect fit!
✨Tip Number 3
Practice makes perfect! Get a mate to do a mock interview with you. Focus on articulating your experience with data processes and stakeholder engagement. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re genuinely interested in joining their team.
We think you need these skills to ace Pitching Systems Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with pitching systems and data management. We want to see how your skills align with the role of Pitching Systems Manager, so don’t hold back on showcasing relevant projects!
Show Off Your Communication Skills: Since this role involves collaborating with various teams, it’s crucial to demonstrate your strong communication abilities. Use examples in your application that illustrate how you’ve effectively engaged with stakeholders in the past.
Highlight Your Technical Know-How: We’re looking for someone who understands the ins and outs of pitching systems like Foundation and QorusDocs. Be sure to mention any technical skills or experiences you have that relate to these systems, as they’ll set you apart from other candidates.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Herbert Smith Freehills Kramer
✨Know Your Systems
Familiarise yourself with Foundation and QorusDocs before the interview. Understand their functionalities and how they align with business strategies. This will show your potential employer that you’re proactive and ready to hit the ground running.
✨Showcase Your Data Skills
Be prepared to discuss your experience with data management and process optimisation. Highlight specific examples where you've improved data accuracy or streamlined workflows, as this is crucial for the Pitching Systems Manager role.
✨Engage with Stakeholders
Demonstrate your ability to build relationships with various teams, especially IT and Business Development. Share examples of how you've successfully collaborated with different stakeholders to achieve common goals, as this is key in this position.
✨Prepare for Problem-Solving Scenarios
Think of instances where you've tackled challenges in system management or user adoption. Be ready to discuss your analytical mindset and how you approach problem-solving, as adaptability and creativity are essential traits for this role.
