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- Tasks: Welcome guests, manage bookings, and ensure a professional front-of-house experience.
- Company: Join a dynamic firm that values professionalism and teamwork.
- Benefits: Competitive salary, supportive environment, and opportunities for growth.
- Why this job: Be the face of the company and make a lasting impression on visitors.
- Qualifications: 3-4 years in reception or customer service, with strong communication skills.
- Other info: Fast-paced role with a focus on organisation and attention to detail.
The predicted salary is between 24000 - 36000 £ per year.
The Receptionist delivers a consistently high-quality front-of-house experience for all visitors and employees. This includes welcoming guests, managing meeting room bookings, coordinating with support teams, and ensuring a professional, efficient and seamless service that reflects the firm's brand, values and standards.
Responsibilities
- Reception & Visitor Management: Welcome, register, and assist all visitors in a professional and friendly manner. Ensure visitors are directed or escorted to meeting hosts promptly. Maintain a tidy, polished and presentable reception area at all times. Issue visitor passes and follow all security and access protocols. Manage the reception inbox and telephone line, ensuring all enquiries receive timely responses. Provide support for events, functions or high-profile visits when required.
- Meeting Room Coordination: Manage all meeting room bookings using the room booking system (Space Scheduling or RBS), ensuring allocations are accurate and efficient. Carry out pre- and post-meeting room checks to ensure cleanliness, correct layout, working AV, and availability of supplies. Replenish stationery and escalate repeated issues with cleanliness, facilities or AV equipment. Liaise with the porters, AV technicians, and facilities teams to ensure rooms are set up as requested.
- Catering Coordination: Coordinate with the catering team to schedule refreshments and catering orders. Ensure all catering is delivered accurately, on time, and matches the requirements of the meeting. Communicate any changes or cancellations promptly to the catering team. Provide porters with full information on room setups, equipment needs and special requests. Log and escalate any maintenance, cleaning or room readiness issues to the appropriate teams. Follow established escalation processes for persistent or urgent issues.
- Reservations Support: Manage booking requests received via email or phone. Maximise the utilisation of conference area space and ensure bookings are entered accurately. Provide timely confirmations, updates, or alternative options when needed.
- Reprographics & Additional Support: Coordinate reprographics requests from meeting room users and ensure they are completed accurately and promptly. Assist the Client Services Team with any other reasonable duties required to support service delivery as requested by the Client Services Manager.
Key Performance Indicators: Positive feedback from internal and external clients. Accuracy and timeliness of meeting room bookings and visitor registration. Compliance with reception standards, checklists and presentation guidelines. Prompt response times to emails, calls and booking requests. Consistent adherence to security, confidentiality and professionalism standards.
Qualifications, skills and experience: 3-4 years' experience in a front-of-house, corporate reception, or 5-star service environment. Excellent verbal and written communication skills, with a confident and professional manner. Strong IT proficiency, including Microsoft Office and familiarity with AI-assisted tools. Able to prioritise and manage multiple tasks while remaining calm, welcoming and supportive in a fast-paced environment. Exceptional organisational skills and strong attention to detail. Proactive, able to use initiative, and comfortable working both independently and as part of a team. Consistently maintains a professional appearance and demeanour.
Receptionist in City of London employer: Herbert Smith Freehills Kramer
Contact Detail:
Herbert Smith Freehills Kramer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in City of London
✨Tip Number 1
First things first, make sure you know the company inside out. Research their values, culture, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
When you get to the interview, be ready to showcase your personality! The Receptionist role is all about creating a welcoming atmosphere, so let your friendly side shine through. Practice some common interview questions but keep it natural and conversational.
✨Tip Number 3
Don’t forget to ask questions during your interview! This shows you're engaged and gives you a chance to find out if the company is the right fit for you. Think about what you want to know about the team dynamics or the day-to-day responsibilities.
✨Tip Number 4
Finally, follow up after your interview with a thank-you email. It’s a simple gesture that can leave a lasting impression. Mention something specific from your conversation to remind them of your chat and reinforce your interest in the role.
We think you need these skills to ace Receptionist in City of London
Some tips for your application 🫡
Show Off Your Personality: When writing your application, let your personality shine through! We want to see how you can bring a friendly and professional vibe to our front-of-house experience. Don’t be afraid to show us your enthusiasm for the role!
Tailor Your Experience: Make sure to highlight your relevant experience in reception or customer service roles. We’re looking for those 3-4 years of experience, so connect the dots between what you’ve done and what we need. It’ll make your application stand out!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your skills and experiences. Remember, we’re busy too, so make it easy for us to see why you’re a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Herbert Smith Freehills Kramer
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, culture, and recent news. This will not only help you understand what they’re looking for but also allow you to tailor your responses to show how you align with their brand.
✨Practice Your Front-of-House Skills
Since the role is all about delivering a high-quality front-of-house experience, practice your greeting and visitor management skills. Role-play with a friend or family member to get comfortable with welcoming guests and managing inquiries in a friendly and professional manner.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities, especially in a busy reception environment. Prepare examples of how you’ve handled difficult situations, like managing multiple bookings or dealing with an unhappy visitor, to demonstrate your organisational skills and calm demeanour.
✨Show Off Your Tech Savvy
With strong IT proficiency being a key requirement, be prepared to discuss your experience with Microsoft Office and any AI-assisted tools. If you have specific examples of how you’ve used technology to improve efficiency or service delivery, make sure to highlight those during the interview.
