Audio Visual Technician

The Audio-Visual Technician plays a key role in delivering high-quality AV services across a range of environments, including conference rooms, studios, and virtual platforms. This hands-on position involves setting up, operating, and maintaining a wide array of AV equipment, supporting live and recorded productions, and ensuring seamless delivery of webinars and hybrid events. The role also includes first-line technical support for clients, post-production editing, and collaboration with internal teams to produce engaging multimedia content. Success in this role requires strong technical expertise, creative problem-solving, excellent organisational skills, and a proactive, client-focused approach.

Audio Visual Operations

• Set up, program, operate, and maintain AV equipment across conference areas and meeting rooms.
• Equipment includes: video walls, AV control systems (e.g., Crestron), video conferencing solutions (e.g., Poly), PA systems, video cameras, studio lighting, sound engineering tools, video editing suites, and other similar equipment.
• Work closely with clients to arrange and coordinate studio recordings, production timelines, and asset preparation.
• Set up studio environments including lighting and cameras; operate camera equipment in studio, green screen, and on-location settings.
• Use a variety of technical equipment including cameras, lighting, and teleprompters to record different video styles.
• Perform post-production using industry-standard video editing, motion graphics, and audio editing software (e.g., Adobe Premiere, After Effects, Audition, or equivalent).
• Manage and assemble raw footage, whether recorded in-house or provided by external sources.
• Apply colour correction, grading, chroma keying (e.g., Ultra Key or similar), and other post-production techniques.
• This editing role is critical, supporting the global distribution of training and client event media. Strong organisational and time management skills are essential.

Webinars

• Schedule and coordinate fully virtual and hybrid webinars for internal and client-facing events.
• Moderate and manage live sessions.
• Provide post-event activity reports and collaborate with registration teams.
• Experience with leading webinar and virtual meeting platforms (e.g., GoTo Webinar, Zoom, Microsoft Teams, or similar) is required.

Client Support & Maintenance

• Provide first-line support for clients using office productivity software (e.g., MS Office or similar) on personal devices such as phones, tablets (e.g., iPads), and laptops (e.g., Macs).
• Diagnose and resolve minor technical issues on the spot; elevate and arrange backup equipment as needed.
• Conduct routine maintenance and audits of AV equipment.
• Assist in sourcing and recommending new equipment, including supplier negotiations.

Additional Duties

• Produce and edit recordings for distribution via the global media server.
• Liaise with clients to plan production methods and editing requirements.
• Monitor Microsoft Teams performance and client feedback, and drive the development of an end-to-end video conferencing process.
• Perform other duties as assigned by the AV Team Leader or Department Manager.

28 hours per week, office based, Monday to Thursday, on a rotating shift between 7am and 7pm. Overtime may be required for events and IT building upgrades, including evenings and weekends. Travel between sites is sometimes required.

Key Performance Indicators

• High level of client focus and attention to detail, with a demonstrated ability to act with diplomacy and maintain confidentiality.
• Excellent composure with the ability to prioritise and problem-solve under pressure.
• Punctual, reliable, and highly organised with exceptional attention to detail.
• Ability to work autonomously and make informed decisions.
• Flexible approach to resourcing and allocation of work.
• Proactive approach to planning and delegation of tasks and duties.
• Proven ability to communicate effectively within a high-performing team.
• Ability to influence and generate change through colleagues remotely.

Qualifications, skills and experience

• Strong technical proficiency with a wide range of audio-visual equipment.
• Solid experience in video, film, and sound editing and production.
• In-depth knowledge of multimedia and AV production tools and equipment.
• Experience in utilising computerised booking systems (e.g., RBS or similar).
• Proficiency with Poly Lens and Poly Cloud, or equivalent video-conferencing management platforms.
• Ability to maintain accurate and up-to-date email, file, and departmental records.
• Skilled in writing progress reports, taking notes, and managing daily workflow diaries.
• Proficient in common office and presentation software (e.g., PowerPoint) and professional video editing tools (e.g., Adobe Premiere or equivalent).
• Working knowledge of multiple operating systems and platforms (e.g., Apple Mac) is advantageous.
• Awareness of electrical safety standards and best practices.
• Strong troubleshooting capabilities with a proactive approach to problem-solving.
• Creative mindset with the ability to contribute to engaging multimedia content.
• An innovative mindset, curious about AI and emerging technologies.