At a Glance
- Tasks: Lead and innovate pitching systems to enhance collaboration and efficiency across the firm.
- Company: Join a prestigious legal services firm known for its commitment to excellence.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Opportunity for career growth in a supportive and collaborative culture.
- Why this job: Make a real impact by optimising pitching processes and driving innovation.
- Qualifications: Experience in data management, project management, and strong communication skills.
The predicted salary is between 49500 - 60500 £ per year.
Join to apply for the Pitching Systems Manager role at Herbert Smith Freehills Kramer. The Pitching Systems Manager will have a significant role in championing the Pitching Centre of Excellence and associated pitching systems with all internal stakeholders including Business Development, partners and fee earners. Focusing on:
- Foundation (the firm's credentials system)
- QorusDocs (the firm's pitching system)
- The Pitching Hub (intranet)
Candidates will ideally be familiar with the processes and workflows related to pitching, and credentials capture or have similar transferrable experience, ideally in a professional services firm.
Ensure the integrity, accuracy and usability of data across systems, including the pitching database, directories content, and pitch content libraries. Collaborate with BD, Knowledge, Compliance, and other internal teams to evolve pitching infrastructure and embed best practice. Support the rollout of new systems functionality, training, and user adoption across global offices.
Responsibilities
- Foundation and QorusDocs systems: Technical focused responsibilities – Being the Business Asset Owner (BAO) and assuming overall responsibility for the success of the systems, including defining and leading the vision for the pitching systems including alignment to business strategy, goals and wider firm objectives.
- Management of service enhancements to drive change, including defining the business outcomes and ensuring enhancements are prioritised effectively.
- Championing the pitching systems service with the IT and Business Finance leadership teams, including connections with upstream and downstream systems such as FPMS; representation of the pitching systems to ensure appropriate consideration of any system enhancements or issues.
- Strategy and innovation: Taking ownership of and overall responsibility for the innovation, strategic vision and future development, including leading integration between Legacy Kramer Levin and Legacy HSF systems and liaising with IT, Business Finance, HR, Brand and Marketing; setting the strategic vision and objectives for adoption and usage with the global BD leadership team, including KPIs; driving planned future development/changes (e.g., integration with the CV module and the external website).
- Service delivery: Managing user interfaces to ensure effective service provision globally; acting as Subject Matter Expert and ensuring connectivity to wider firm systems; leading vendor relationships and driving software improvements; designing and implementing processes and workflows to satisfy business outcomes; coordinating across business services to identify requirements and configure Foundation to deliver results; delivering training and supporting end users; guiding end users on leveraging pitching systems capabilities (credentials, CVs, directory submissions); driving process improvements; embedding best practice, infrastructure, systems, training and behaviours; reviewing market offerings and sharing knowledge; developing training materials with IT; delivering bespoke training as required; and leading regular communications on benefits to the business.
- Global support and quality: Leading global support operations across key pitching systems, ensuring seamless administration, incident management, and user access provisioning; providing strategic direction and QA for system synchronisation, reporting outputs, and service queue management (e.g., shared mailbox, ServiceNow); championing user experience through clear communications and intranet content and supporting rollout of new functionality.
- Directories and awards: Oversee the firmwide directories and awards information and usage within other pitching systems.
- Other management: Drive continuous improvement in how the firm captures, manages and leverages credentials, pitch content and directories data; maintain documentation of key processes and workflows and ensure they are communicated and understood across the business; provide regular reporting and insights to the Head of Pitching Centre of Excellence and other stakeholders.
Qualifications, skills and experience
- Keen understanding of data processes, systems, process optimisation and infrastructure management
- Demonstrated ability to manage relationships with IT teams and external technology vendors
- Experience of database configuration, data analysis and data management (ideal)
- Excellent project management skills, with the ability to deliver system improvements on time and within scope
- Strong communication and stakeholder engagement skills
- Analytical mindset with attention to detail and a commitment to data accuracy
- Ability to coach and support users across the firm in adopting new systems and processes
- Ability to liaise confidently and build relationships with people of all levels, using diplomacy and constructive challenge where appropriate
- Agile and adaptable, with a creative and proactive approach to problem-solving and continuous improvement
Key performance indicators
- Successful global engagement and optimisation of Foundation and Qorus
- Demonstrated improvement in efficiency and consistency of pitch-related processes
- Effective collaboration with IT and vendors, measured by issue resolution time and project delivery milestones
- Regular training and support provided to BD teams on system usage and best practices
- Contribution to the continuous improvement of pitching infrastructure, aligned with firmwide strategic goals
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Legal
Industries: Legal Services
Pitching Systems Manager employer: Herbert Smith Freehills Kramer
Herbert Smith Freehills Kramer is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within its London office. Employees benefit from comprehensive professional development opportunities, a commitment to diversity and inclusion, and the chance to engage in meaningful work that addresses complex global challenges in risk management. With a focus on employee well-being and a supportive environment, this role provides a unique opportunity to grow within a leading international law firm.
Contact Details:
Herbert Smith Freehills Kramer Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Pitching Systems Manager
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Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Pitching Systems Manager at Herbert Smith Freehills Kramer!
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✨Tip Number 3: Attend Industry Events and Conferences
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Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Pitching Systems Manager role at Herbert Smith Freehills Kramer!
We think you need these skills to ace Pitching Systems Manager
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Herbert Smith Freehills Kramer. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Herbert Smith Freehills Kramer
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
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As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Herbert Smith Freehills Kramer. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
