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For Companies At a Glance
- Tasks: Provide tech support and manage IT requests to enhance employee experience.
- Company: Join Herbalife, a global leader in nutrition and wellness.
- Benefits: Enjoy competitive salary, bonuses, health insurance, and personal development opportunities.
- Why this job: Make a real impact by ensuring smooth tech experiences for employees.
- Qualifications: 5+ years in IT support and strong communication skills required.
- Other info: Work in a dynamic environment with opportunities for coaching and volunteering.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We’re looking for a skilled and customer‑focused Employee Technology Experience Technician III to join our IT team in Uxbridge. In this role, you’ll provide day‑to‑day operational support and manage install, move, add, and change (IMAC) requests across our office environment. You’ll play a key role in ensuring a smooth and reliable employee technology experience— from troubleshooting and maintaining hardware and supporting events and providing hands‑on technical assistance. Your work will help ensure that our employees across the business have access to the tools and systems they need to perform at their best.
Responsibilities
- Provide on‑site and remote technical support, ensuring timely and effective resolution of issues in the office and at local events
- Manage installation, repair, maintenance, and testing of IT hardware and software
- Diagnose and resolve technical problems, documenting solutions and processes
- Deliver technology support during company meetings and live events
- Create and maintain work instructions and service documentation as part of corrective actions
- Analyze performance data to identify areas for improvement and efficiency
- Develop and implement workaround procedures when standard processes fail
- Support end users and service technicians, offering clear communication and expert guidance
- Build strong relationships with internal stakeholders and ensure excellent customer service
- Maintain compliance with company standards, security guidelines, and SLAs
Requirements
- Minimum 5 years of experience in desktop or end‑user IT support
- Bachelor’s degree in Information Technology or equivalent
- Customer‑focused with strong communication and interpersonal skills
- Excellent problem‑solving ability and attention to detail
- Proficient in Windows 10/11 and Microsoft Office applications
- Familiarity with desktops, laptops, MacBooks, mobile devices, printers, and other peripherals
- Experience with Active Directory, Intune, ITIL Service Management, and ticketing systems
- Experience with Polycom conferencing equipment
- Ability to lift and move hardware as needed
- CompTIA A+ certification or equivalent (preferred)
What we offer
- International environment
- Annual bonus at company discretion
- Attractive salary and benefits package including Luxmed VIP, MyBenefit System, Life and Health Insurance, and more
- Unlimited access to company products in the kitchen
- Up to 50% discount to purchase Herbalife products
- Personal development opportunities and free access to online learning platforms such as LinkedIn Learning
- Extra 2 days / 16 hours for charity and volunteering activities
- Service awards – lunch with your team
- Opportunities for coaching and skill development
Who we are
Herbalife is a global nutrition company that has helped people pursue a healthy, active life since 1980. Our nutrition, weight management, and personal care products are available exclusively to and through dedicated independent Members in more than 90 countries. Our company offers a culture focused on people — their needs, relationships, and careers — helping talents grow and giving them the chance to change lives.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Information Technology
Industries: Wellness and Fitness Services
Employee Technology Experience Technician in Uxbridge employer: Herbalife
Contact Detail:
Herbalife Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employee Technology Experience Technician in Uxbridge
✨Tip Number 1
Network like a pro! Reach out to current employees at Herbalife or in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common tech support scenarios. Think about how you'd troubleshoot issues with hardware or software, and be ready to share your problem-solving process.
✨Tip Number 3
Show off your customer service skills! During interviews, highlight times when you've gone above and beyond to help users. Remember, it's all about making their tech experience smooth and enjoyable.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the Herbalife team.
We think you need these skills to ace Employee Technology Experience Technician in Uxbridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Employee Technology Experience Technician role. Highlight your relevant experience in IT support, especially with hardware and software troubleshooting, as well as any customer service skills that show you can communicate effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with the responsibilities listed. Don’t forget to mention your problem-solving skills and any experience with events or on-site support.
Showcase Your Technical Skills: Be sure to list all your technical skills clearly, especially those mentioned in the job description like Windows 10/11, Active Directory, and any relevant certifications. This helps us see that you have the expertise we’re looking for right off the bat!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Herbalife
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows 10/11, Microsoft Office, and any hardware you're likely to encounter. Be ready to discuss your experience with troubleshooting and supporting various devices, as this role is all about ensuring a smooth tech experience for employees.
✨Show Off Your Customer Service Skills
Since this position is customer-focused, think of examples where you've provided excellent support in the past. Prepare to share stories that highlight your communication skills and how you've built strong relationships with users or stakeholders. This will show that you understand the importance of user satisfaction.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle specific technical issues or support requests. Practising these scenarios can help you articulate your problem-solving process and demonstrate your ability to think on your feet.
✨Familiarise Yourself with Company Culture
Research Herbalife's culture and values before the interview. Understanding their focus on people and personal development will help you align your answers with what they’re looking for. You might even want to mention how you can contribute to their mission of helping others lead healthier lives.
