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- Tasks: Join our Clinical Health Psychology team as a Senior Administrator, supporting patient care and team efficiency.
- Company: Be part of an Outstanding NHS Trust, dedicated to compassionate healthcare.
- Benefits: Enjoy a competitive salary, full-time hours, and a supportive work environment.
- Why this job: Make a real difference in patients' lives while developing your administrative skills.
- Qualifications: NHS experience and strong communication skills are essential for this role.
- Other info: Great career growth opportunities in a dynamic and inclusive workplace.
The predicted salary is between 24937 - 26598 £ per year.
An exciting opportunity has arisen for a self-motivated, efficient and friendly individual to join our welcoming and dedicated Clinical Health Psychology team. This role is integral to the success and smooth running of this team and is highly valued.
As a Senior Administrator, you will be working on site, responsible for contributing to an efficient and effective admin service within the busy Clinical Health Psychology Department based at Stratford Healthcare, Stratford upon Avon. You will be the first point of call for many of our patients. Previous NHS experience is essential.
You will need excellent communication skills, with a patient-centred approach, an eye for detail, excellent organisational skills and the ability to use your own initiative. Previous office/administrative experience, knowledge of databases and Microsoft Office including Outlook is necessary.
Your duties will include:
- Being a point of contact for all members of the team.
- Communicating with staff and patients via telephone, email and face to face.
- Making patient appointments and updating waiting lists.
- Using databases and typing standard letters.
Main duties include:
- Providing comprehensive, efficient, and responsive administrative and clerical support to assist the Clinical Health Psychology Department.
- Contributing fully as a member of the Clinical Health Psychology team.
- Managing your own workload using planning and organisational skills.
- Maintaining the psychology general email inbox and coordinating queries.
- Inputting new patient referrals onto relevant electronic patient record systems.
- Assisting in maintaining and updating waiting lists for the Department of Clinical Health Psychology.
- Handling calls from colleagues and other services.
- Explaining complex information about psychological assessment, therapy and interventions to referrers and patients.
- Making appointments for new and existing patients using Microsoft Outlook.
- Greeting patients and staff at reception with a welcoming attitude.
- Providing general administrative duties such as typing standard letters and managing post.
Essential qualifications include Level 3 RSA/NVQ in relevant administrative field or equivalent experience. Previous significant office experience and experience of working in the NHS are also required.
Desirable skills include using NHS IT systems, excellent communication skills, and the ability to prioritise tasks.
This job description is not exhaustive and may be amended in consultation with the post holder.
Senior Administrator - Psychology employer: Herbal Hills
Contact Detail:
Herbal Hills Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Administrator - Psychology
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on the Clinical Health Psychology team. Understanding their work and values will help you connect during the interview and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to administration and patient care. Think about how your previous NHS experience can shine through your answers. We want you to feel confident and ready to impress!
✨Tip Number 3
Show off your skills! During the interview, highlight your organisational skills and attention to detail. Share specific examples of how you've managed workloads or improved processes in past roles. This is your chance to demonstrate why you're the perfect fit for the Senior Administrator role.
✨Tip Number 4
Follow up! After your interview, don’t forget to send a thank-you email. It’s a great way to express your appreciation for the opportunity and reiterate your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision!
We think you need these skills to ace Senior Administrator - Psychology
Some tips for your application 🫡
Show Off Your NHS Experience: Make sure to highlight your previous NHS experience in your application. We want to see how your background aligns with the role, so don’t hold back on sharing relevant examples!
Be Patient-Centred: Since this role is all about supporting patients, emphasise your patient-centred approach in your written application. Share any experiences where you’ve gone the extra mile for someone in need.
Keep It Organised: Your application should reflect your organisational skills. Use clear headings, bullet points, and concise language to make it easy for us to read and understand your qualifications.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to the right place and stands out to us!
How to prepare for a job interview at Herbal Hills
✨Know Your NHS Experience
Make sure to highlight your previous NHS experience during the interview. Be ready to discuss specific roles and responsibilities you've had, especially those that relate to administrative tasks in a healthcare setting. This will show that you understand the environment and can hit the ground running.
✨Demonstrate Communication Skills
Since this role involves a lot of patient interaction, practice articulating your thoughts clearly and empathetically. Prepare examples of how you've effectively communicated with patients or colleagues in the past, especially in challenging situations. This will showcase your ability to handle sensitive conversations.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage your workload and prioritise tasks. You might want to share specific tools or methods you use to stay organised, especially when dealing with multiple competing priorities. This will demonstrate your ability to maintain efficiency in a busy environment.
✨Familiarise Yourself with Microsoft Office
Since proficiency in Microsoft Office, particularly Outlook, is essential for this role, brush up on your skills before the interview. You could even mention any specific features you’re comfortable with, like managing calendars or creating appointments, to show you're ready to tackle the administrative duties.
