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- Tasks: Join our Clinical Health Psychology team as a Senior Administrator, supporting patient care and team efficiency.
- Company: Be part of an Outstanding NHS Trust, dedicated to compassionate healthcare.
- Benefits: Enjoy a competitive salary, job security, and the chance to make a real difference.
- Why this job: Make a positive impact on patients' lives while developing your administrative skills in a supportive environment.
- Qualifications: NHS experience and strong communication skills are essential; previous admin experience is a plus.
- Other info: Dynamic role with opportunities for personal growth and career advancement.
The predicted salary is between 22000 - 26000 £ per year.
An exciting opportunity has arisen for a self-motivated, efficient and friendly individual to join our welcoming and dedicated Clinical Health Psychology team. This role is integral to the success and smooth running of this team and is highly valued. As a Senior Administrator, you will be working on site, responsible for contributing to an efficient and effective admin service within the busy Clinical Health Psychology Department based at Stratford Healthcare, Stratford upon Avon. You will be the first point of call for many of our patients. Previous NHS experience is essential.
You will need excellent communication skills, with a patient-centred approach, an eye for detail, excellent organisational skills and the ability to use your own initiative. Previous office/administrative experience, knowledge of databases and Microsoft Office including Outlook is necessary.
Your duties will include being a point of contact for all members of the team, communicating with staff and patients via telephone, email and face to face, making patient appointments, updating waiting lists, using databases and typing standard letters.
Main duties include:
- Providing comprehensive, efficient, and responsive administrative and clerical support to assist the Clinical Health Psychology Department.
- Managing your own workload using planning and organisational skills.
- Maintaining the psychology general email inbox and retrieving referrals as necessary.
- Answering internal and external telephone calls, recording and relaying accurate messages.
- Inputting new patient referrals onto relevant electronic patient record systems.
- Assisting in maintaining and updating waiting lists for the Department of Clinical Health Psychology.
- Handling calls from colleagues and other services, determining appropriate referrals.
- Explaining complex information about psychological assessment, therapy and interventions to referrers and patients.
- Making appointments for new and existing patients using Microsoft Outlook.
- Greeting patients and staff at reception with a welcoming attitude.
- Providing general administrative duties such as typing standard letters, sending patient letters and questionnaires.
This job description is not exhaustive and may be amended in consultation with the post holder. It should be reviewed as part of the annual appraisal process.
Essential qualifications include Level 3 RSA/NVQ in relevant administrative field or equivalent experience. Previous significant office experience and experience of working in the NHS are also required.
Skills required include excellent communication skills, compassionate telephone manner, ability to prioritise tasks, understanding of patient confidentiality, and working knowledge of Microsoft Office including Outlook and Excel.
The ability to work alone, manage your own workload, and maintain confidentiality is essential.
Senior Administrator - Psychology in Birmingham employer: Herbal Hills
Contact Detail:
Herbal Hills Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Administrator - Psychology in Birmingham
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on the Clinical Health Psychology team. Understanding their work and values will help you connect during the interview and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to administration and patient care. Think about how your previous NHS experience can shine through in your answers. We want you to feel confident and ready to impress!
✨Tip Number 3
Show off your skills! During the interview, highlight your organisational skills and attention to detail. Share specific examples of how you've managed workloads or improved processes in past roles. This is your chance to demonstrate why you're the perfect fit for the Senior Administrator role.
✨Tip Number 4
Follow up! After your interview, don’t forget to send a thank-you email. It’s a great way to express your appreciation for the opportunity and reiterate your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision!
We think you need these skills to ace Senior Administrator - Psychology in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in NHS administration. We want to see how your skills align with the role of Senior Administrator in our Clinical Health Psychology team.
Show Off Your Communication Skills: Since you'll be the first point of contact for patients, it's crucial to demonstrate your excellent communication skills. Use clear and friendly language in your application to reflect the patient-centred approach we value at StudySmarter.
Highlight Your Organisational Skills: We need someone who can juggle multiple tasks efficiently. In your application, give examples of how you've managed your workload and prioritised tasks in previous roles, especially in a busy environment like the NHS.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity in our outstanding team.
How to prepare for a job interview at Herbal Hills
✨Know Your NHS Experience
Make sure to highlight your previous NHS experience during the interview. Be ready to discuss specific roles and responsibilities you've had, especially those that relate to administrative tasks in a healthcare setting. This will show that you understand the environment and can hit the ground running.
✨Demonstrate Communication Skills
Since this role requires excellent communication skills, prepare examples of how you've effectively communicated with patients and colleagues in the past. Think about situations where you had to explain complex information clearly and empathetically, as this will resonate well with the interviewers.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage your workload and prioritise tasks. You might want to share specific tools or methods you use to stay organised, especially in a busy environment like the Clinical Health Psychology Department. This will demonstrate your ability to handle the unpredictable work pattern mentioned in the job description.
✨Emphasise Patient-Centred Approach
The role is all about providing compassionate care, so be ready to talk about how you put patients first in your previous roles. Share examples of how you've handled difficult interactions with patients, showing your ability to remain calm and professional while being sensitive to their needs.
