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For Companies At a Glance
- Tasks: Provide compassionate care and support to patients in a dynamic healthcare environment.
- Company: Join the outstanding South Warwickshire NHS Foundation Trust, dedicated to high-quality patient care.
- Benefits: Enjoy a competitive salary, full-time hours, and opportunities for personal development.
- Why this job: Make a real difference in patients' lives while working with a supportive team.
- Qualifications: GCSE English and Maths A-C or equivalent; teamwork experience is essential.
- Other info: Flexible working hours and a chance to grow in a rewarding healthcare career.
The predicted salary is between 19400 - 26500 £ per year.
South Warwickshire NHS Foundation Trust is looking to recruit a caring, compassionate, self-motivated and enthusiastic Clinical Support Worker to assist in the delivery of high quality patient care based on the 'Rigby Unit' at Stratford Hospital. The Rigby Unit provides specialist cancer care and supportive treatments to non-cancer patients. CSWs rotate through Reception, Phlebotomy, Outpatient Clinics and the Chemotherapy Treatment Area.
Main duties
- The Clinical Support Worker will undertake high quality, caring and compassionate personal care and related duties under the direction and supervision of the registered professional and as part of the multi-disciplinary team.
- You will support the registered professional in the delivery of safe, effective, compassionate care to patients and their relatives.
This job description should be read in conjunction with the person specification for this post.
About Us
Come and join a Trust rated Outstanding by the CQC. South Warwickshire NHS Foundation Trust has been rated as outstanding following the latest inspection by the CQC and we are recruiting new staff to help us improve further. We provide services across Warwickshire and beyond, ranging from Hospitals in Warwick, Stratford-upon-Avon, Royal Leamington Spa and Shipston-on-Stour to Community Services across the county. We are a progressive, expanding organisation with ambition around improving quality, integrating pathways and delivering high productivity. Our values are: we are "Trusted to provide safe, effective and compassionate care". Your role, whether patient facing or not, will reflect these values at the core.
Details
- Date posted: 27 January 2026
- Pay scheme: Agenda for change
- Band: Band 2
- Salary: £24,465 a year per annum
- Contract: Permanent
- Working pattern: Full-time
- Reference number: 203-EL1042
- Job locations: Rigby Cancer Unit, Stratford Hospital, Stratford Upon Avon, CV37 6NX
Job responsibilities
Professional Values
- To act in a professional manner and ensure Trust standards are maintained and monitored to improve the quality of care for all who come into contact with the Trust.
- Uphold the Trust values and standards at all times.
- Ensure records and documentation are maintained, kept confidential and meet Trust standards in line with the Data Protection Act.
- Demonstrate a positive and enthusiastic approach to work to maintain high morale and motivation within the team.
- Report accidents or incidents as per Trust policy to ensure an open and transparent culture.
- Take reasonable care of health and safety of themselves and others.
- Adhere to the Trust’s dress code policy and smart appearance.
- Assist other wards, departments and teams as required.
- Adhere to IT policies regarding e-mail and internet usage.
- Ensure safeguarding of children and adults and report safeguarding concerns in line with Trust policies.
Clinical Practice
- Accurately and promptly carry out the instructions of the registered professional who is clinically accountable for the delivery of care.
- Carry out duties within the Trust’s approved core task list for Clinical Support Workers/Health Care Assistants.
- Report to the registered professional any patient concerns or observed changes in condition.
- Provide and deliver a high standard of individualised care under the supervision of the registered professional.
- Document all care delivered, countersigned by a registered professional, maintaining confidentiality.
- Prepare patients for treatment, investigations or procedures as directed.
- Maintain a clean and safe clinical area.
- Adhere to infection control procedures.
- Chaperone or escort patients as needed.
- Support relatives with compassion and empathy under the guidance of a registered professional.
- Assist with the discharge process as directed.
Communications and Interpersonal Relationships
- Welcome patients, relatives and visitors, provide assistance, and be aware of barriers to effective communication.
- Introduce yourself in line with privacy and dignity promises and customer service principles.
- Answer the telephone politely and pass enquiries to the registered professional.
- Communicate effectively within the multi-disciplinary team for well-planned patient care.
- Contribute to reporting, handover and documentation of patient care while maintaining confidentiality.
- Report incidents, accidents and complaints as per Trust Policy and to the senior professional on duty.
- Use the Trust information support system and other computer systems as required by the clinical area.
Team Working
- Safely keep patients’ property in line with policy.
- Promote a professional, welcoming and uncluttered environment.
- Share responsibility for care and maintenance of equipment, including cleaning.
- Ensure waste and soiled linen are disposed of per policy.
- Participate in audits under the direction of the registered professional.
- Prepare beds and spaces for discharge or admission in inpatient areas.
- Manage deliveries and stock; support housekeeping duties as needed.
Education, Training and Personal Development
- Attend mandatory training (infection control, resuscitation, manual handling).
- Complete the Trusts Clinical Support Worker/Healthcare Assistant Induction.
- Participate in the Trust Appraisal process.
- Undertake training for development of the post and IT/clinical skills.
- Continue personal development and stay up to date with policy changes relevant to the post.
Person Specification
Essential
- Qualifications: GCSE English and Maths A-C or equivalent
- Experience: Experience working as part of a team
- Skills: Able to work to an agreed level of competency; good written, verbal and non-verbal communication; competent IT skills; clear and accurate written and oral communication; ability to organise and prioritise workload; ability to write accurately and legibly
- Personal Qualities: Able to work as part of a team; compassionate and caring; empathetic; reliable
- Other: Passes pre-employment checks; able to work flexibly over a 24-hour period; able to perform moderate to intense physical effort and to work in an emotionally demanding environment
Desirable
- Experience delivering care in a healthcare or people-centred environment
Other
Disclosure and Barring Service (DBS) checks and sponsorship details apply as part of the standard requirements for this role. This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure to the DBS may be required. Applications from job seekers requiring Skilled Worker sponsorship will be considered. For information, refer to the UK Visas and Immigration guidance.
Clinical Support Worker - Rigby Unit in Birmingham employer: Herbal Hills
Contact Detail:
Herbal Hills Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Support Worker - Rigby Unit in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare field, especially those who work at South Warwickshire NHS Foundation Trust. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge about the Rigby Unit and its services. Show us that you’re genuinely interested in providing compassionate care and understand the specific needs of patients.
✨Tip Number 3
Practice common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your caring nature and teamwork skills, which are crucial for a Clinical Support Worker.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our outstanding team.
We think you need these skills to ace Clinical Support Worker - Rigby Unit in Birmingham
Some tips for your application 🫡
Show Your Compassion: When writing your application, let your caring nature shine through. Use examples that highlight your compassion and empathy, especially in patient care situations. We want to see how you connect with others!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experiences.
Tailor Your Application: Make sure to customise your application for the Clinical Support Worker role. Highlight relevant experiences and skills that align with the job description. This shows us you’re genuinely interested in joining our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Herbal Hills
✨Know the Trust's Values
Before your interview, make sure you understand the core values of South Warwickshire NHS Foundation Trust. They pride themselves on providing safe, effective, and compassionate care. Reflecting these values in your answers will show that you're a good fit for their team.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations related to patient care. Think of examples from your past experiences where you demonstrated compassion, teamwork, or problem-solving skills. This will help you articulate your ability to provide high-quality care.
✨Show Your Team Spirit
As a Clinical Support Worker, you'll be part of a multi-disciplinary team. Be ready to discuss how you work collaboratively with others. Share examples of how you've contributed to a team in the past, highlighting your communication skills and ability to support colleagues.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities available or how the team supports each other in challenging situations. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
