At a Glance
- Tasks: Support customers across various brands and create exceptional experiences.
- Company: Join a caring, B Corp Certified family business in Lymington.
- Benefits: Health care, birthday leave, discounts, and remote work options.
- Other info: Great stepping stone for future roles within the company.
- Why this job: Make a real difference to customers while growing your career.
- Qualifications: No prior experience needed, just a passion for helping people.
The predicted salary is between 26000 - 26000 £ per year.
Location: Lymington, Hampshire (office based)
Salary: £26,000 per annum
Employment type: Full-time (38hrs p/week) permanent
At Herb UK, we believe great customer care is about more than answering questions and processing orders. It's about making people feel heard, valued and supported. We're looking for a Customer Care Executive to join our friendly team at our Lymington headquarters. This is a varied and rewarding role supporting customers across our family of brands, including Organic Colour Systems, Tints of Nature, Oiamiga, Pin-up Perm and Bio-Health.
What you'll be doing:
- Responding to customer enquiries via phone, email and other channels
- Resolving customer complaints with empathy, professionalism and care
- Processing customer orders accurately and efficiently
- Supporting customers across all Herb UK brands
- Helping customers feel seen, heard and valued
- Answering incoming calls and directing enquiries
- Greeting visitors and supporting general reception duties
- Collecting and distributing post
- Providing administrative support to the wider team as required
About you:
We're more interested in who you are than what's on your CV. You don't necessarily need previous customer service experience, but you do need to be someone who genuinely enjoys helping people. You'll be confident speaking to people from all walks of life, able to stay calm when things get busy, and willing to roll up your sleeves and get stuck in. You'll be:
- Friendly, approachable and empathetic
- A confident communicator, both written and verbal
- Organised and able to manage multiple tasks
- Proactive and willing to take initiative
- Comfortable working in a fast-paced environment
- A self-starter who enjoys learning new things
- Someone who takes pride in making another person's day a little bit better
We're a small, supportive team that genuinely cares about our people. This role is often a fantastic stepping stone into the wider business. Previous Customer Care Executives have gone on to build successful careers within Herb UK, moving into roles including Purchasing & Planning and Sales & Communications. The colleague you'll be replacing is moving into her dream role within our Marketing team.
When you join Herb UK, you’re not just taking on a job – you're becoming part of a B Corp Certified family business that values people, encourages growth and celebrates individual strengths. If you're looking for a role where no two days are the same, where you can make a real difference to customers, and where your career can grow alongside the business, we'd love to hear from you.
Benefits:
- Health Care after two years’ service
- Half day off for your birthday
- Long service awards
- 50% off salon services
- Heavily discounted products
- Friends and family discounts
- Option to work from home one day a week
Customer Care Executive in Pennington employer: Herb UK Ltd
At Herb UK, we pride ourselves on being an exceptional employer that values our team members and fosters a supportive work culture. Located in the picturesque town of Lymington, Hampshire, our office offers a friendly environment where employees can thrive and grow, with opportunities for career advancement within our family of brands. With benefits like health care after two years, generous discounts, and a commitment to employee well-being, joining us means becoming part of a B Corp Certified family business that truly cares about making a positive impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Executive in Pennington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Herb UK Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Herb UK Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Executive in Pennington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Herb UK Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Herb UK Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Herb UK Ltd!
How to prepare for a job interview at Herb UK Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
