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- Tasks: Lead onboarding and project services for a cutting-edge SaaS PropTech company.
- Company: Join a pioneering B2B PropTech firm with over 13,000 customers across Europe.
- Benefits: Enjoy 25 days leave, private healthcare, and a supportive work culture.
- Why this job: Make an impact in digitalization and sustainability while driving client success.
- Qualifications: Experience in SaaS Professional Services and strong leadership skills required.
- Other info: Hybrid working in London or Manchester with opportunities for career growth.
The predicted salary is between 60000 - 70000 £ per year.
Job Description
Head of Professional Services
B2B SaaS PropTech
Location: Hybrid – London or Manchester
Contract Type: Permanent
Salary: £60,000 – £70,000
- Lead the delivery of onboarding and project-based services for a pioneering SaaS PropTech business
- Drive the success of high-profile clients through seamless implementations, training, and value-add services
- Collaborate with cross-functional teams to align services with evolving customer needs and platform advancements
- Thrive in a purpose-driven culture committed to digitalization, sustainability, and social responsibility
Our client, a trailblazer in the B2B PropTech space, is seeking an exceptional Head of Professional Services to spearhead the delivery of onboarding and project-based services across their innovative platforms. This pivotal role presents an exciting opportunity to drive client success, foster cross-functional collaboration, and contribute to the company's mission of connecting people, process, and property through cutting-edge digitalization.
The Company
With an impressive footprint spanning six regions in Europe, our client has solidified its position as a trusted provider of SaaS solutions for the property industry. Boasting an extensive customer base of over 13,000 and managing 18 million units, this forward-thinking organization employs a diverse team of more than 2000 professionals, each bringing local expertise and a passion for innovation. Their unwavering commitment to digitalization enables them to empower customers with effective property management tools and superior digital experiences. Equally important is their dedication to a sustainable future, focusing on environmental, economic, and social dimensions through technology that promotes affordable housing and energy efficiency.
The Role
As the Head of Professional Services, you will play a pivotal role in leading the delivery of onboarding and project-based services across the company's flagship platforms. Your expertise will be instrumental in managing a high-performing team that supports customers through seamless implementations, comprehensive training, and value-add service engagements. This position offers a unique opportunity to collaborate with cross-functional teams, ensuring that services align with evolving customer needs and platform advancements while driving the success of high-profile clients in the property industry.
What you'll do
- Manage a high-performing team that supports customers through implementations, training, and value-add service engagements
- Serve as the primary owner of incoming Professional Services requests, including scoping, quoting, and resource allocation
- Collaborate with Sales, Customer Success, and Product teams to align services with customer needs and platform evolution
- Track delivery performance, utilization, and revenue contribution of services work
- Develop standardized processes and tools for efficient project delivery
- Line-manage the Customer Trainer and ensure training material is up to date and impactful
- Continuously identify areas for service improvement and expansion
- Build and maintain business continuity and succession planning as the business grows
What you'll need
- Proven experience leading a Professional Services function in a SaaS environment
- Strong commercial acumen with experience quoting and pricing services
- Excellent leadership and people development skills
- Track record of delivering customer projects on time and within scope
- Strong stakeholder management and cross-functional collaboration abilities
- Excellent written and verbal communication skills
Desirable:
- Experience with housing or property technology clients
- Formal project management qualification (e.g., Prince2, PMP)
- Experience using Salesforce, Planhat, or similar CS/CRM tools
- Experience using AI in a professional capacity to drive business outcomes
Benefits
- 25 days of annual leave + public holidays
- 5% matching employer pension contribution
- Private healthcare cover and cash plan
- Employee Assistance Programme
- Life Assurance (4x base salary)
- Enhanced parental leave
Alongside a comprehensive benefits package, you'll be immersed in a purpose-driven culture that values digitalization, sustainability, and social responsibility. Our client fosters an environment where collaboration, innovation, and personal growth are encouraged, providing ample opportunities for career advancement and professional development.
Head of Professional Services employer: Hera
Contact Detail:
Hera Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Professional Services
✨Tip Number 1
Network with professionals in the SaaS and PropTech industries. Attend relevant industry events, webinars, or meetups to connect with potential colleagues and learn more about the company culture and expectations.
✨Tip Number 2
Familiarise yourself with the latest trends in digitalisation and sustainability within the property sector. Being knowledgeable about these topics will help you demonstrate your alignment with the company's mission during discussions.
✨Tip Number 3
Prepare to discuss your experience in leading Professional Services teams, particularly in a SaaS environment. Be ready to share specific examples of how you've successfully managed projects and improved service delivery.
✨Tip Number 4
Showcase your understanding of cross-functional collaboration by thinking of ways you can bridge gaps between teams like Sales, Customer Success, and Product. Highlight any past experiences where you successfully aligned services with customer needs.
We think you need these skills to ace Head of Professional Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leading Professional Services within a SaaS environment. Emphasise your leadership skills, project management experience, and any specific achievements that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the PropTech industry and your understanding of the company's mission. Mention how your skills and experiences make you the ideal candidate for driving client success and collaborating with cross-functional teams.
Highlight Relevant Skills: In your application, clearly outline your commercial acumen, stakeholder management abilities, and experience with tools like Salesforce or similar CS/CRM systems. This will demonstrate your readiness to manage incoming Professional Services requests effectively.
Showcase Continuous Improvement Mindset: Include examples of how you've identified areas for service improvement in previous roles. This aligns with the company's focus on evolving customer needs and platform advancements, showing that you are proactive and forward-thinking.
How to prepare for a job interview at Hera
✨Understand the Company Culture
Before your interview, take some time to research the company's values and mission. Since this role is in a purpose-driven culture focused on digitalization and sustainability, be prepared to discuss how your personal values align with theirs.
✨Showcase Your Leadership Skills
As the Head of Professional Services, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you successfully led a team or project, highlighting your approach to people development and stakeholder management.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-world situations. Think about challenges you've faced in previous roles, particularly in SaaS environments, and how you overcame them to deliver successful outcomes.
✨Familiarise Yourself with Relevant Tools
Since experience with tools like Salesforce and project management methodologies is desirable, make sure you're comfortable discussing your familiarity with these systems. If you have experience using AI to drive business outcomes, be ready to share specific examples.