Hera is seeking a Customer Operations Director in the United Kingdom to lead post-sale customer outcomes. This senior role reports to the CRO and aims to build an AI-first customer operation that improves retention, service quality and cost-to-serve across multiple products.
You will lead Customer Success, Support, Implementation and Onboarding, plus Professional Services, with a mandate to standardise the operating model while partnering with Sales, Product, Technology and Finance.
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Director, AI-Driven Customer Operations employer: Hera
Join a dynamic fintech company in London that champions innovation and customer-centric product development. With a collaborative work culture, you'll enjoy the autonomy to shape product strategies while benefiting from a competitive salary, performance bonuses, and a strong focus on employee growth through learning and development opportunities. The hybrid working model and commitment to diversity and inclusion make this an exceptional place for talented professionals seeking meaningful impact in their careers.
