At a Glance
- Tasks: Build relationships and solve problems while driving sales for a leading fragrance brand.
- Company: Join a dynamic cosmetics business focused on quality and natural ingredients.
- Benefits: Enjoy a competitive salary, bonuses, discounts, and a supportive work environment.
- Other info: Flexible working hours and opportunities for career development in a vibrant team.
- Why this job: Make a real impact on customer satisfaction and sales growth in a hands-on role.
- Qualifications: Outgoing personality with problem-solving skills; experience in sales or customer service is a plus.
The predicted salary is between 25000 - 30000 € per year.
We're looking for someone who thrives on building relationships and solving problems to join our team as a Sales and Customer Service Executive. This is a hands‑on role at the heart of our business; you'll be the primary point of contact for our customers while actively driving growth for Fikkerts Bath, Body and Home Fragrance Brand. You'll split your time between delivering outstanding customer service and generating new sales opportunities, within the Branded team.
Responsibilities
- Customer Service: Managing incoming enquiries and resolving issues with a solutions‑first mindset. Processing orders accurately and coordinating with Despatch to ensure smooth delivery. Building genuine relationships with stockists through consistent, helpful communication.
- Sales and Growth: Promoting Fikkerts Bath, Body and Home Fragrance to new and existing customers. Leading outbound campaigns to expand our retailer network. Actively upselling and identifying growth opportunities within your customer base.
What We're Looking For
This role suits someone who genuinely enjoys talking to people and takes pride in getting the details right. You'll need to be:
- A natural problem‑solver: You stay calm under pressure and find solutions rather than passing issues along.
- Outgoing and confident: Comfortable picking up the phone, building rapport, and having sales conversations.
- Highly organised: Able to juggle multiple customers, orders, and priorities without dropping the ball.
- Accurate and detail‑oriented: Order processing and customer records need to be spot‑on.
- Adaptable: Happy moving between service queries and sales calls, adjusting your approach as needed.
Experience in sales, customer service, or account management is valuable, but the right attitude and personal qualities matter most.
Why Join Us
You’ll be part of a team focused on growing our branded category, with real ownership over customer relationships and the satisfaction of seeing your efforts directly impact sales. The Branded team is part of a wider cosmetics business specialising in skincare manufacture, using quality natural ingredients to create premium products.
Benefits
- 37.5 hour week; Mon Fri; 8am to 4pm
- Company Bonus Scheme
- Quarterly Incentives
- Long service award
- Company pension
- Employee discount
- Free on‑site parking
Sales and Customer Service Executive employer: Hera Beauty
Fikkerts Bath, Body and Home Fragrance Brand is an exceptional employer that values relationship-building and problem-solving at its core. With a supportive work culture that encourages personal growth and offers a range of benefits including a company bonus scheme, quarterly incentives, and employee discounts, you will find a rewarding environment where your contributions directly impact the business. Located in a vibrant area, our team enjoys a balanced work-life with a 37.5 hour week, ensuring you have the time to thrive both professionally and personally.
StudySmarter Expert Advice🤫
We think this is how you could land Sales and Customer Service Executive
✨Tip Number 1
Get to know the company inside out! Research Fikkerts Bath, Body and Home Fragrance so you can speak confidently about their products and values during your interview. This shows you're genuinely interested and ready to represent them.
✨Tip Number 2
Practice your sales pitch! Since this role is all about building relationships and driving sales, prepare a few scenarios where you can demonstrate your problem-solving skills and how you’d upsell products. Role-playing with a friend can help!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Sales and Customer Service Executive
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in sales and customer service. We love seeing how your skills align with what we’re looking for, so be specific about your achievements!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and how it relates to the Sales and Customer Service Executive role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Hera Beauty
✨Know the Product Inside Out
Before your interview, make sure you’re familiar with Fikkerts Bath, Body and Home Fragrance products. Understand their unique selling points and how they stand out in the market. This will not only impress the interviewers but also help you answer questions about how you would promote these products effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved customer issues or improved a process. Highlight your solutions-first mindset and how you stay calm under pressure. This is crucial for a role that revolves around customer service and sales.
✨Demonstrate Your Communication Style
Since this role involves building relationships, practice how you articulate your thoughts. Be ready to engage in a mock sales conversation during the interview. Show that you’re outgoing and confident, and don’t shy away from demonstrating your ability to build rapport over the phone.
✨Organise Your Thoughts and Questions
Prepare a list of questions to ask the interviewers about the team, company culture, and growth opportunities. This shows your interest in the role and helps you assess if it’s the right fit for you. Also, be ready to discuss how you manage multiple priorities and ensure accuracy in your work.
