At a Glance
- Tasks: Build relationships and solve problems while driving sales for a vibrant brand.
- Company: Join Fikkerts, a leading Bath, Body and Home Fragrance brand.
- Benefits: Enjoy competitive pay, flexible hours, and a supportive team environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact by connecting with customers and promoting amazing products.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 25000 - 32000 £ per year.
We're looking for someone who thrives on building relationships and solving problems to join our team as a Sales and Customer Service Executive. This is a hands-on role at the heart of our business - you'll be the primary point of contact for our customers while actively driving growth for Fikkerts Bath, Body and Home Fragrance Brand. You'll split your time between delivering outstanding customer service and generating new sales opportunities, within the Branded team.
Responsibilities
- Customer Service: Managing incoming enquiries and resolving issues with a solutions-first mindset.
- Processing orders accurately and coordinating with Despatch to ensure smooth delivery.
- Building genuine relationships with stockists through consistent, helpful communication.
- Sales and Growth: Promoting Fikkerts Bath, Body and Home Fragrance to new and existing customers.
- Leading outbound campaigns to expand our retailer network.
- Actively upselling and identifying growth opportunities within your customer base.
What We're Looking For
This role suits someone who genuinely enjoys talking to people and takes pride in getting the details right. You'll need to be:
- A natural problem-solver - You stay calm under pressure and find solutions rather than passing issues along.
Sales and Customer Service Executive in Peterborough employer: Hera Beauty
At Fikkerts, we pride ourselves on fostering a vibrant work culture that values collaboration and personal growth. As a Sales and Customer Service Executive, you'll enjoy a supportive environment where your contributions directly impact our success, alongside opportunities for professional development and the chance to work with a passionate team dedicated to delivering exceptional customer experiences in the beautiful setting of our Bath-based headquarters.
StudySmarter Expert Advice🤫
We think this is how you could land Sales and Customer Service Executive in Peterborough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Practice your pitch! Be ready to talk about how you can solve problems and drive sales. A confident, engaging conversation can make you stand out from the crowd.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can show your enthusiasm and keep you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Sales and Customer Service Executive in Peterborough
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV. Remember, we’re looking for someone who enjoys talking to people, so show us that you can connect with our brand!
Tailor Your Application:Make sure to tailor your application specifically for the Sales and Customer Service Executive role. Highlight your experience in customer service and sales, and how you've built relationships in the past. This shows us that you understand what we're looking for and that you're genuinely interested in the position.
Be Solutions-Focused:Since this role is all about problem-solving, make sure to include examples of how you've tackled challenges in previous roles. We love a solutions-first mindset, so share those stories where you’ve turned a tricky situation into a positive outcome!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and what we stand for!
How to prepare for a job interview at Hera Beauty
✨Know the Product Inside Out
Before your interview, make sure you’re familiar with Fikkerts Bath, Body and Home Fragrance products. Understand their unique selling points and how they stand out in the market. This knowledge will help you demonstrate your passion for the brand and show that you can effectively promote it to customers.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your ability to stay calm under pressure and your solutions-first mindset, which is crucial for this role.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says and asking clarifying questions. This shows that you value communication and are genuinely interested in understanding customer needs, which is key for a Sales and Customer Service Executive.
✨Demonstrate Your Relationship-Building Skills
Think of ways you’ve built strong relationships in previous roles or situations. Be ready to discuss how you maintain consistent and helpful communication with clients. This will illustrate your ability to connect with stockists and drive growth through genuine interactions.
