At a Glance
- Tasks: Build relationships and solve problems while driving sales for a leading fragrance brand.
- Company: Join a dynamic cosmetics business focused on quality and natural ingredients.
- Benefits: Enjoy a competitive salary, bonuses, discounts, and a supportive work environment.
- Other info: Flexible working hours and opportunities for career development.
- Why this job: Make a real impact on customer satisfaction and sales growth in a hands-on role.
- Qualifications: Outgoing, organised, and detail-oriented individuals with a passion for customer service.
We're looking for someone who thrives on building relationships and solving problems to join our team as a Sales and Customer Service Executive. This is a hands-on role at the heart of our business – you'll be the primary point of contact for our customers while actively driving growth for Fikkerts Bath, Body and Home Fragrance Brand. You'll split your time between delivering outstanding customer service and generating new sales opportunities, within the Branded team.
Responsibilities
- Customer Service: Managing incoming enquiries and resolving issues with a solutions-first mindset. Processing orders accurately and coordinating with Despatch to ensure smooth delivery. Building genuine relationships with stockists through consistent, helpful communication.
- Sales and Growth: Promoting Fikkerts Bath, Body and Home Fragrance to new and existing customers. Leading outbound campaigns to expand our retailer network. Actively upselling and identifying growth opportunities within your customer base.
What We're Looking For
This role suits someone who genuinely enjoys talking to people and takes pride in getting the details right. You'll need to be:
- A natural problem-solver – You stay calm under pressure and find solutions rather than passing issues along.
- Outgoing and confident – Comfortable picking up the phone, building rapport, and having sales conversations.
- Highly organised – Able to juggle multiple customers, orders, and priorities without dropping the ball.
- Accurate and detail-oriented – Order processing and customer records need to be spot-on.
- Adaptable – Happy moving between service queries and sales calls, adjusting your approach as needed.
Experience in sales, customer service, or account management is valuable, but the right attitude and personal qualities matter most.
Why Join Us
You'll be part of a team focused on growing our branded category, with real ownership over customer relationships and the satisfaction of seeing your efforts directly impact sales. The Branded team is part of a wider cosmetics business specialising in skincare manufacture, using quality natural ingredients to create premium products.
Benefits:
- 37.5 hour week; Mon – Fri; 8am to 4pm
- Company Bonus Scheme
- Quarterly Incentives
- Long service award
- Company pension
- Employee discount
- Free on-site parking
Locations
Sales and Customer Service Executive in Peterborough, Werrington employer: Hera Beauty
Fikkerts Bath, Body and Home Fragrance Brand is an exceptional employer that values relationship-building and problem-solving at its core. With a supportive work culture, employees enjoy a balanced 37.5-hour week, generous bonuses, and opportunities for personal growth within a dynamic team. Located in a thriving cosmetics business, you will have the chance to make a tangible impact on sales while enjoying benefits like employee discounts and free on-site parking.
StudySmarter Expert Advice🤫
We think this is how you could land Sales and Customer Service Executive in Peterborough, Werrington
✨Tip Number 1
Get to know the company inside out! Research Fikkerts Bath, Body and Home Fragrance so you can speak confidently about their products and values during your interview. This shows you're genuinely interested and ready to represent them.
✨Tip Number 2
Practice your problem-solving skills! Think of examples from your past experiences where you've successfully resolved customer issues. Being able to share these stories will highlight your natural problem-solver attitude that we’re looking for.
✨Tip Number 3
Show off your communication skills! Whether it’s through a phone call or face-to-face, be prepared to demonstrate how you build rapport with customers. We want to see that outgoing and confident side of you!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining our team directly.
We think you need these skills to ace Sales and Customer Service Executive in Peterborough, Werrington
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in sales and customer service. We love seeing how your skills align with what we’re looking for, so be specific about your achievements!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and how it relates to the Sales and Customer Service Executive role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hera Beauty
✨Know the Product Inside Out
Before your interview, make sure you familiarise yourself with Fikkerts Bath, Body and Home Fragrance products. Understanding the brand's values and product range will help you connect better with the interviewers and demonstrate your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or improved a process. Highlighting your solutions-first mindset will resonate well with the company's focus on customer service.
✨Practice Your Sales Pitch
Since this role involves sales, practice a brief pitch for one of the products. This will not only show your confidence but also your ability to communicate effectively and build rapport, which is key for this position.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and priorities. Share specific strategies or tools you use to stay organised, as this will reassure the interviewers that you can handle the demands of the role without dropping the ball.
